IOA Mentoring Program & Committee

About the Mentoring Committee and Their Mission

To help the new ombuds transition to ombudsing in a positive and rewarding way by connecting the novice ombuds with an experienced ombuds. This personal relationship provides the new ombuds an opportunity to have an ombuds friend, to gain assistance, and discuss the profession and its challenges and opportunities.

Learn More About the Program


Committee Chair

  • Ronnie Thomson, Chair

Committee Members

  • Lynne Chaillat, McKinsey & Company Inc
  • Melissa Connell, CO-OP®, University of Colorado at Denver
  • Linda Falkson, CO-OP®, Cornell University
  • Dolores Gómez-Morán, CO-OP®, World Health Organization
  • Jon Lee, M.A., J.D., CO-OP®, University of California at San Francisco
  • David E. Michael, J.D., National Institutes of Health
  • David Rabinovitch, Government of Canada
  • Shreya Trivedi, M.N.M., CO-OP®, University of Central Florida

To Join the Committee

If you are interested in joining this or any other committee, please visit our Volunteer Opportunities page to learn more about available positions and complete our Volunteer Interest Form.

Volunteer Interest Form
View Volunteer Job Description


  • The Mentoring Committee meets monthly to review mentor and mentee applications and find appropriate matches
  • Since 2014 the Mentoring Committee continues to hold a Conference Session focused on practicing to IOA Standards through experiential learning specifically for the novice ombudsman
  • For as long as IOA has hosted its Annual Conference, the Mentoring Committee co-hosts the First Time Attendee Luncheon with the Membership Committee
  • The Mentoring Committee strives towards continuous improvement, specifically with the 2020 improved application process and metrics tracking through IOA's membership database

IOA Mentoring Program

Eligibility & Application

The Mentoring Program is available to Members and Associate Members. Mentors must have three years of experience in an ombuds role. Mentees should have less than one year of experience.

Mentoring Program Application


Mentors must be a practicing ombuds with at least three years of experience; mentees must be a practicing ombuds with less than one year of experience. For Mentees, we consider the type of organization for whom you work, the size of the organization, your constituents, and your geographic region when matching you to a Mentor.

Duties of a Mentor

  • The Mentor will contact the Mentee to introduce him/herself and explain their role in the Mentoring Program
  • The Mentor will make plans to have consistent communication with the Mentee and set expectations depending upon the Mentee's availability and time commitment
  • The Mentor will know, or find out, where to send the Mentee for specific resources
  • The Mentor will share information about the IOA and will have a clear understanding of IOA Standards of Practice, Code of Ethics, and Best Practices
  • When possible, the Mentor will make arrangements to meet the Mentee in person at IOA's Annual Conference


Apply Today