Mentoring Committee

Ronnie Thomson, Chair
Corporate Ombudsman


Committee Members

Lynne Chaillat, McKinsey & Company Inc France

Melissa Connell, CO-OP, University of Colorado Denver

Donna Douglass Williams, CO-OP, Green Climate Fund

Dolores Gomez-Moran, CO-OP, Pan American Health Organization

Jon Lee, M.A., J.D., CO-OP, University of New Mexico

Mary Beth Stevens, CO-OP, Los Alamos National Laboratory

Shreya Trivedi, CO-OP, University of Central Florida

To Join the Committee

Members who are interested in joining this committee please send an email to Melissa Connell or Dolores Gomez-Moran

New Mentoring On-line Application

*Members and Associate Members Only



To help make your transition to ombudsing a positive and rewarding experience by connecting a novice ombudsman with an experienced ombudsman. This personal relationship provides the new ombudsman an opportunity to have an ombudsman friend, to get assistance, and to discuss the profession.


  • Finalize steps needed for the Mentoring Application to be utilized
  • Send e-mail to members regarding their interest in mentoring
  • Offer another dedicated session at the 2017 IOA conference
  • Co-host the New Member Luncheon with the Membership Committee
  • Develop a packet of information for new mentors to assist in mentoring new members


  • Continued to match seasoned ombuds as mentors to new IOA members as mentees for a one-year commitment
  • Offered a session at the IOA annual conference providing scenarios to new ombuds and group discussions led by committee members
  • Offered a private luncheon for new members, in collaboration with the IOA Membership Committee. This is one of the only opportunities available to new members to meet, interact and learn with other new members.
  • Created “Mentor” and “Mentee” criteria to be used for determining appropriate matches


Mentoring someone new to the profession offers the unique opportunity to reaffirm the core values of IOA and share experiences and lessons learned in the process. Feedback with types of questions, challenges, and assistance requested from Mentees is provided by the Mentoring Program to the IOA Professional Development Committee (PDC) to incorporate into training.

The committee has been developing Mentor Criteria in order to provide seasoned, well-trained mentors for new members. We presently have 17 mentor-mentee matches. We are updating our follow-up protocol as follows:

Mentors: Yearly e-mailed survey regarding experience.

-First time mentors to receive phone call

Mentees: Phone call during match

For the third year, the committee will be presenting a session at 2016 IOA Annual Conference for new ombuds and co-hosting an IOA luncheon with the Membership Committee.

Mentoring Committee Job Description


Mentors must be a practicing ombudsman with at least three years experience; mentees must be a practicing ombudsman with less than one year experience. For Mentees, we consider the type of organization you work for, the size, your constituents, and your geographic region when matching you to a Mentor.

Duties of a Mentor

  • The Mentor will contact the Mentee to introduce him/herself and explain the role of the Mentoring Program.
  • The Mentor will make plans to have consistent communication with the Mentee and set expectations depending upon the Mentee's availability and time commitment.
  • The Mentor will know, or find out, where to send the Mentee for specific resources.
  • The Mentor will share information about the IOA and will have a clear understanding of IOA Standards of Practice, Code of Ethics, and Best Practices.
  • The Mentor will make arrangements to meet the Mentee in person at IOA's Annual Conference.