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Journal of the International Ombuds Association (JIOA)JIOA 2024 ArticlesIOA Journal Volume 17, Issue 1 (2024)
The Art of Intercultural Communication for Ombuds to Manage Conflict CHARLES LIU May 2024 Abstract: The book Conflict Management and Intercultural Communication: The Art of Intercultural Harmony begins with a sober reminder that managing conflict and communication is hard work. This is especially true as the world becomes more complex, where authentic dialogue is needed to cultivate harmony in the spaces where people operate to resolve conflicts across [intercultural] differences. As the world continues to become more complex, the authors of this book argue that intercultural communication is one fundamental approach to resolving conflict in the interdependent, globalized world in which we live. I provide a critical overview of the book and key takeaways that Ombuds can use to manage conflict in the workplace.
Striving to Effectively Communicate Ombuds Value: Lessons Learned by an Ombuds Working with Data LISA C. YAMAGATA-LYNCH May 2024 Abstract: The goal of this article is to share lessons learned by the author as an organizational ombuds working with data while striving to effectively communicate the value of ombuds work. The article begins with a presentation of how the author transitioned from a faculty researcher to an ombuds working with data with the goal to demystify ombuds work and create opportunities for visitor voices to be heard. This discussion includes both quantitative and qualitative data. The author shares strategies implemented, and decisions made as an ombuds to operationalize data collection, analysis, and reporting. The article ends with final thoughts for organizational ombuds to consider while reflecting on their professional practice with data
The Center Will Hold: An Overview of Circle Processes and Their Potential Use in Academic Medicine and Other Organizations April 2024 Abstract: The use of circles to nurture trust relationships is a practice see in many Indigenous cultures (Kaminski, 2011). Recently, circle processes have been used in neighborhoods, schools, workplaces, justice systems, and other settings to address a variety of issues. Effective circle processes create a safe space where everyone is respected and each participant has the opportunity to speak. A well-executed circle creates a receptacle that can hold strong emotions, encourages vulnerability and sharing, and creates a sense of connection and shared purpose. This article focuses on adapting circles to address workplace issues in academic medical institutions. The article introduces the stages of a circle process, the general structure of circle processes, and important circle guidelines followed by an overview of five different models for circle processes. Application of these process are illustrated using a scenario and exploring how each process might be used to address issues arising from the scenario.
Book Review: The Ethics of Interpersonal Relationships Abstract: Firestone and Catlett’s The Ethics of Interpersonal Relationships (2009) presents a deep dive into how an individual’s negative behavior is seated in early childhood trauma. Built on Firestone’s Separation Theory, the book presents multiple examples of an individual’s childhood influencing their decision-making capabilities as adults. In addition, the book delves into the concepts of effective leadership, power, and what makes an ethical state. This book review provides an overview of each section and their associated chapters and concludes with some commentary showing implications for practicing ombuds. Read More ArticlesJIOA ArchivesAbout the JIOAThe Journal of the International Ombuds Association (JIOA) is a peer-reviewed online journal for scholarly articles and information relevant to the ombudsman profession. As members of a relatively new profession, we continually strive to understand, define and clarify the role and function of the professional organizational ombuds. Learn MoreIf you have any questions about the JIOA please contact the co-editors via email at [email protected].
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