IOA Journal Publishes: Amplifying Trends with Data

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How can an organizational ombuds define a trend and know if the issue is truly pervasive or of consequence? In the latest article from the Journal of the International Ombudsman Association, author Jennifer Smith Schneider uses data collected from a large, public research institution to illustrate how to identify and report trends in visitor issues and make recommendations for responsibly addressing them.

IOA members can click here to read the article or view it on the IOA newsblog.

International Ombudsman Association

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