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Specialized Course: Assessing and Addressing Organizational and Systemic Contributors to Conflict | Minneapolis
Loews Minneapolis Hotel
601 N 1st Avenue
Minneapolis, MN 55403
USA

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Thursday, July 25, 2019, 8:30 AM to Friday, July 26, 2019, 5:30 PM CDT
Category: Core Courses & Specialized Courses

Assessing and Addressing Organizational and Systemic Contributors to Conflict

What is a specialized course?

This two-day specialized course will give participants the tools to identify, evaluate, and address organizational and systemic contributors to conflict. This training will be co-taught by Aimee Gourlay, JD, Executive Director of the Mediation Center in Minneapolis-Saint Paul and Jessica Kuchta-Miller, MA, JD, CO-OP, Ombudsperson at Washington University in St. Louis.

Read more about this learning opportunity below and explore the preceding 101 style Foundations Course taking place from 22–24 July 2019.

This course is approved for 13 Professional Development Hours towards the CO-OP® Credential.

Registration | Course Description | Faculty | Location 


Registration

Early Bird Rate: On or before 22 June 2019
IOA Members: $1,100 | Non-members: $1,200

Regular Rate: After 22 June 2019
IOA Members: $1,200 | Non-members: $1,300

Online registration is now closed.

Please Note: 
The course fee does not include travel expenses or the cost of accommodations. Housing arrangements should be made directly with the hotel once you’ve received a registration confirmation.
On-site registration is not permitted. You may ask to be placed on a waitlist if the course has reached full capacity.

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Course Description 

Assessing and Addressing Organizational and Systemic Contributors to Conflict

This two-day specialized course will give participants the tools to identify, evaluate, and address organizational and systemic contributors to conflict. The course explores the nature and sources of systemic and organizational conflict, and provides participants with the opportunity to develop practical skills to address systemic issues to prevent escalation,  encourage the organization to respond to harms, and to manage inevitable conflicts which arise. Topics include the role of the ombuds in addressing systemic conflict, assessment—exploring the root causes and building support for actions, honing skills for raising difficult issues within an organization, framing and delivering feedback, and practice principles for systems work.  The course is interactive and uses a range of modalities including case studies, self-reflection, group discussion, and skills practice.

This training will be co-taught by Aimee Gourlay, JD, Executive Director of the Mediation Center in Minneapolis-Saint Paul and Jessica Kuchta-Miller, MA, JD, CO-OP, Ombudsperson at Washington University in St. Louis.

Course Limit: 20 participants

Prerequisites: Foundations of Organizational Ombudsman Practice

This course is approved for 13 Professional Development Hours towards the CO-OP® Credential.


 

Schedule

Thursday, 25 July

  • 8:30 AM Registration
  • 9:00 AM Course Begins
  • 12:00 PM Lunch
  • 1:00 PM Course Continues
  • 4:30 PM Course Adjourns

Friday, 26 July

  • 9:00 AM Course Begins
  • 12:00 PM Lunch
  • 1:00 PM Course Continues
  • 4:30 PM Course Concludes

 

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Faculty


Aimee Gourlay,
JD
Executive Director
Mediation Center in Minneapolis-Saint Paul

 Aimee is CEO of Mediation Center, an affiliate of Mitchell Hamline Law School's Dispute Resolution Institute, for whom she is also a Senior Fellow and Adjunct Professor. She serves on the U.S. Institute for Environmental Conflict Resolution National Roster of Environmental Dispute Resolution and Consensus Building Professionals, on the senior facilitator and mediator panels of the State of MN Department of Administration Master Contract Program, and she served on the EEOC panel of mediators. Her mediation work is focused on pre-litigation issues, working with individuals and teams to resolve problems before they escalate and to improve the quality of the workplace. Her other consulting work includes assessments and process design for: land use; watershed management; nonprofit organizations; systemic racial discrimination claims; allocation of public resources; legislative policy-making dialogue; environmental permitting; and, work with teams within state and local government.


Jessica Kuchta-Miller,
MA, JD, CO-OP®
Ombudsperson
Washington University in St. Louis

Jessica is a certified organizational ombudsman practitioner with extensive experience in dispute resolution, mediation, negotiation, conflict coaching, and training and is the inaugural staff ombuds at Washington University in St. Louis. Prior to WashU, she served as the associate ombuds at the University of Colorado Boulder. With a background in counseling psychology, law, mediation, and education, she values self-determination and believes in the need for relentless flexibility. She describes herself as an empathetic problem solver who facilitates the construction of meaning within a community of learners. Jessica is an active member of the International Ombudsman Association (IOA).

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Course Location

Loews Minneapolis Hotel
601 N 1st Avenue

Minneapolis, MN 55403
USA

Reserve Your Room

The course fee does not include travel expenses or the cost of accommodations. Housing arrangements should be made directly with the hotel once you've received a registration confirmation. To reserve a room at the discounted rate starting at $209.00 USD per night (single/double occupancy), reserve online or call Loews Minneapolis at +1-888-302-4387 and mention you are part of the International Ombudsman Association Foundations Course. These rates will be available to attendees, based on availability, through Sunday, June 30, 2019. 

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Questions?

Please contact the IOA office at [email protected].