2024 IOA September Symposium: Organization as Visitor

Join us virtually on 25-26 September. The dual role of ombudsing requires us to serve both our stakeholders and our organizations. The 2024 September Symposium will focus on working with the "organization as visitor" and include topics that will build our capacity including data storytelling, collection and management, trend analysis, providing systemic feedback, and perspectives from C-Suite leaders.

Register Now

Payment Options 
Registration can be paid by credit card (Mastercard, Visa, Discover, or American Express). 

Can I pay with a check?
Payment by credit card is required at this time. Please contact the IOA office if your organization requires an invoice.

 Dates and Times

  • 25 September: 1:00 PM - 6:00 PM PT
  • 26 September: 7:00 AM - 1:00 PM PT


Registration Rates

  • Members: $275.00
  • Student & Retired Members: $150.00
  • Non-Members: $475.00


The schedule is subject to change

Wednesday, 25 September Session
1:00 PM - 1:55 PM PT Ombuddy Time
1:55 PM - 2:00 PM  PT Welcome and Orientation for the Day
2:00 PM - 3:00 PM  PT Successes and Failures Panel
3:00 PM - 3:45 PM  PT Telling Stories with Data – A Tactical Formula 
3:45 PM - 4:00 PM  PT Break
4:00 PM - 5:00 PM  PT Beyond the Survey: Innovative Data Collection
5:00 PM - 6:00 PM  PT Data Management Practices
Thursday, 26 September  
7:00 AM - 7:15 AM PT Welcome and Reflections
7:15 AM - 8:00 AM PT Keynote
8:00 AM - 9:00 AM PT Trend Analysis 
9:00 AM - 10:00 AM PT The Art of Delivering Tough News: Talking about Divisive and Difficult Topics and with Divisive and Difficult People
10:00 AM - 11:00 AM PT Break and Small Group Breakouts
11:00 AM - 12:00 PM PT Practice Delivering Tough Topics
12:00 PM - 12:30 PM PT TBD
12:30 PM - 1:00 PM PT End-of-Day Discussion


FAQs and Technology Questions

Technical Failure Policy: Check Your Tech

Make sure your computer or laptop speakers are properly connected and working prior to the conference, and confirm they are not muted or turned off. If your audio ever cuts out during a session, you can check it by clicking the up arrow next to the microphone icon in your Zoom window. Make sure the selected "Speaker" device is correct, and troubleshoot your sound by clicking "Test Speakers & Microphone."

Learn More

Past September Symposiums: 

2023 IOA September Symposium: Ombuds as Change Agents: Ombuds Intersections in the Modern World