IOA Books
The Organizational Ombuds: Foundations, Fundamentals & The Future
Editors:
Shannon Lynn Burton, Ph.D. Michigan State University and Loraleigh Keashly, Ph.D. Wayne State University
Organizational Ombuds first appeared in North America in the 1960s as an offshoot of classical ombuds practices rooted in Northern Europe. While there have been many publications that address organizational ombuds practice in the form of articles and journals, as well as publications that serve as legal guides to practice, there has yet to be a comprehensive resource that addresses the interdisciplinary and nuanced history, theory and practices found within the field.
This 45+ author compilation provides a holistic look at the work of organizational ombuds, including its historical roots, theoretical approaches in the field, sectors in which it is practiced, its organization and delivery, as well as the future of the field. Those outside of organizational ombuds often relegate it to an alternative dispute resolution function.
However, it is, in fact, a much more diverse practice that stretches organizational structures, communications, human development, systemic problems, and concerns, as well as conflict resolution. To comprehend the whole of organizational ombuds practice, both researchers and practitioners must have a solid footing as to what constitutes the field. This book hopes to provide just that.
Place your order for the IOA book: $89.95 for IOA Members, $139.95 for Non-Members, plus shipping and handling. Please note: Shipping is currently only available to US and Canada.
E-Book purchases are now available: $89.95 for IOA Members, $139.95 for Non-Members.
IOA Publishing
The IOA has established a book publishing wing for content related to organizational ombuds practice and field. If you have a book prospectus you would like IOA to review and consider, please reach out to IOA Executive Director Ellen Miller at [email protected].
Extra, extra—read all about it! IOA’s first book release is making waves. Check out the press buzz and see what folks are saying:
October 27, 2025 IOA Press Release
September 23, 2025: MSUToday
September 30, 2025: MSU College of Education
A Note about IOA Editorial Purview: As with all affiliated publishers, including university and association presses, books and articles published by IOA have not been reviewed by the IOA Board of Directors and do not reflect the official endorsement or views of the IOA. IOA’s publishing initiative aims to advance research and foster discussion on the Organizational Ombuds model and its application. Similar to the Journal of the International Ombuds Association (JIOA), content is reviewed by the publication’s editorial team and does not necessarily represent the policies or perspectives of the IOA.
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