IOA Books
The Organizational Ombuds: Foundations, Fundamentals & The Future
Editors:
Shannon Lynn Burton, Ph.D. Michigan State University and Loraleigh Keashly, Ph.D. Wayne State University
Organizational Ombuds emerged in North America during the 1960s, building upon the rich traditions of classical ombuds practice that originated in Northern Europe. While the field has benefited from numerous articles, journals, and legal practice guides over the decades, there has never been a single, comprehensive resource that fully explores its interdisciplinary foundations, evolving theories, and diverse applications—until now.
Featuring contributions from more than 45 leading practitioners, scholars, and experts, The Organizational Ombuds: Foundations, Fundamentals & The Future offers the most comprehensive examination of the profession to date. This landmark volume explores the historical roots of organizational ombuds work, the theoretical frameworks that inform practice, the wide range of sectors in which ombuds serve, organizational structures and service delivery models, and the future direction of the field.
Too often, organizational ombuds are viewed solely through the lens of alternative dispute resolution. This groundbreaking collection reveals a far broader and more nuanced profession—one that plays a vital role in organizational effectiveness, ethical culture, conflict management, systems change, and stakeholder engagement.
Whether you are an ombuds practitioner, organizational leader, researcher, student, or simply interested in effective conflict engagement and systemic change, this book is an essential addition to your library.
Place your order for the IOA book: $89.95 for IOA Members, $139.95 for Non-Members, plus shipping and handling. Please note: Shipping is currently only available to US and Canada.
E-Book purchases are now available: $89.95 for IOA Members, $139.95 for Non-Members.
IOA Publishing
The IOA has established a book publishing wing for content related to organizational ombuds practice and field. If you have a book prospectus you would like IOA to review and consider, please reach out to IOA Executive Director Ellen Miller at [email protected].
Extra, extra—read all about it! IOA’s first book release is making waves. Check out the press buzz and see what folks are saying:
October 27, 2025 IOA Press Release
September 23, 2025: MSUToday
September 30, 2025: MSU College of Education
A Note about IOA Editorial Purview: As with all affiliated publishers, including university and association presses, books and articles published by IOA have not been reviewed by the IOA Board of Directors and do not reflect the official endorsement or views of the IOA. IOA’s publishing initiative aims to advance research and foster discussion on the Organizational Ombuds model and its application. Similar to the Journal of the International Ombuds Association (JIOA), content is reviewed by the publication’s editorial team and does not necessarily represent the policies or perspectives of the IOA.
|
