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Topic Presentation: The Meeting Facilitation Game: Can tactile objects change the dynamic of a difficult conversation or meeting-- even online?
Thursday, July 30, 2020, 8:00 AM - 9:00 AM PST
Category: Community Connections

The Meeting Facilitation Game:
Can tactile objects change the dynamic of a difficult conversation or meeting–even online?

NEW DATE FOR EVENT: Thursday, 30 July 2020

Contributions Accepted
Non-Members: $50.00 USD per


Join Don Greenstein, University Ombuds for Brandeis University, for an engaging discussion on safely incorporating tactile manipulation into difficult conversations—even online. With much of our ombuds work being done virtually these days, this session will provide a framework for incorporating tactile experiences into group facilitation, and will allow participants an opportunity to experience the model in small groups. To facilitate the exercise, we ask participants in the U.S. to bring a quarter, a dime, and a penny. International participants are asked to bring three different colored and/or sized coins.

Tactile objects and object manipulation often improve communication. With most if not all our ombuds group work being done online these days, this session will explore how tactile tools can improve online ombuds work. This session will discuss tactile experiences during difficult conversations, will provide a sample model for object use, and allow participants an opportunity to experience the model.

Registration is Now Closed.

This course is approved for 1 Professional Development Hours towards the Candidate for CO-OP® and CO-OP® Credentials.

Presenter:  Don Greenstein

Don Greenstein is a “reformed” lawyer with a background in the facilitation of difficult communications, with more than 30 years of working with a wide array of technical and interpersonal issues. He creates unique conflict resolution processes to meet all parties’ needs. Don’s work involves training, facilitation, mediation, and ombuds services for higher education institutions, workplace, family, and end-of-life issues. His passion is helping people and entities with ongoing and long-term relationships to work through differences. Don is the Brandeis University Ombuds. He is an affiliate of Boston Law Collaborative, an adjunct Professor with the MA General Hospital, an Affiliate of the MA Office of Public Collaboration (MOPC), and a reservist with the Federal Emergency Management Agency (FEMA) in disaster response. He has a mediation, facilitation conflict coaching, and external ombuds practice. Don is a member of the following mediation panels: American Health Lawyers Association, Udall Foundation Environmental Roster, CHI Resolution’s Department of Interior’s Workplace Roster, EPA's Conflict Prevention and Resolution Environmental Roster and Boston Law Collaboration Workplace Roster.

Facilitators Needed:

Don is seeking facilitators to assist with an IOA Topic Presentation. If you are interested in helping to run the interactive portion of his presentation, please take our Meeting Game Facilitator Volunteer Form. Don will be running a practice presentation with facilitators to make the attendee experience as interactive as possible during the event.

By serving as a facilitator for this session, you will gain greater expertise in a model that you can take back to your Ombuds office and use with future visitors. How's that for a win-win opportunity?

IOA Community Connections

IOA is excited to announce that we will be offering regular virtual meetings and sessions throughout the spring and summer of 2020. This programming is designed to keep the IOA community connected and to help us learn and grow in ways that feel relevant for this moment. Our schedule of events includes content originally scheduled for the 2020 IOA Conference, networking sessions, and opportunities to learn new approaches for working in this current climate. View All Community Connections