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2021 Dispute Resolution Ombuds Day
Thursday, October 14, 2021, 11:00 AM - 1:30 PM EDT
Category: Ombuds Day
 About this Event
Conflict is inevitable. Ombuds/ombudsman can help you handle conflict effectively. Our Ombuds Day 2021 panelists discuss how ombuds/ombudsman provide a unique resource for addressing conflict—no matter the setting or type. Join us to recognize the fourth annual Ombuds Day on October 14, 2021 and learn more!
More Information
Ombuds/ombudsman are confidential, independent, and impartial conflict management professionals in federal, state, and local governments; public and private companies; long-term care and assisted living facilities; higher education, K-12 education; and a variety of other organizations. Their roles and services are relatively unknown compared to other forms of dispute resolution such as mediation, arbitration, and litigation.
Ombuds help constituents navigate conflicts aiming to resolve matters at the lowest level possible. They also serve as a catalyst for change by highlighting significant, sensitive, and controversial issues or trends safely and confidentially, which others cannot or will not.
Over the years, different types of ombuds models have emerged. Some work with constituents who are external to their organization, while others work with internal constituents such as employees or students. Some provide informal services while others investigate complaints or serve as advocates. While this versatility is beneficial, it creates confusion and misunderstanding about, and among, the profession.
In 2018, the American Bar Association Section of Dispute Resolution declared the second Thursday of October Ombuds Day. The goal of this annual recognition is to increase awareness and improve the understanding of the ombuds profession.
By attending this event, you will:
- Appreciate the variety of conflicts that arise
- Understand the role of ombuds in addressing those conflicts
Panelists
In planning for Ombuds Day, ABA Dispute Resolution Section wanted to identify different types of ombuds programs in different sectors of our society. We have identified ombuds and leaders from the technology, immigration, K-12 education, and long-term care sectors to understand how ombuds help stakeholders resolve problems.
- Panelists for Tech Sector – Dina Eisenberg, Senior Director of Global Ombuds Services at Twitter with to Daniel Brennan, Vice President and Deputy General Counsel at Twitter
- Panelists for Immigration – Phyllis Coven, Citizenship and Immigration Services Ombudsman with Ben Johnson, Executive Director, American Immigration Lawyers Association
- Panelists for K-12 Education – Armando Peri Jr., Ombudsman for Fairfax County Public Schools with Dr. Lisa Williams, Chief Equity Officer, Fairfax County Public Schools
- Panelists for Long-Term Care and Assisted Living Facilities – Mairead Painter, Connecticut State LTC Ombudsman & First Vice President at NASOP with Nora Duncan, State Director AARP Connecticut
Registration Rates
- Dispute Resolution Member Registration: Complimentary
- ABA Member Registration: $25.00 (Non-refundable)
- Non-Member Registration: $50.00 (Non-refundable)
Before You Pay Full Price
IOA members can use CODE: OMBCE21 for a discount on registration
Also, consider joining the ABA and the Dispute Resolution Section!
Non-ABA members can join the ABA and the Section to claim a free registration rate, plus gain access to a year of member benefits.
If you are already a member of the ABA but not yet of the Section, it would only cost you $35 to join and register for this event! Join now.
October 13, 20215:00 PM
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