Event Calendar
Prev MonthPrev Month Next MonthNext Month
Core Course: Mediation Theory and Skills for the Organizational Ombudsman | Baltimore, MD
Kimpton Hotel Monaco
2 North Charles St
Baltimore, MD 21201
United States
1-888-752-2636

View additional information
Thursday, October 24, 2019, 8:30 AM to Friday, October 25, 2019, 5:30 PM EDT
Category: Core Courses & Specialized Courses

Mediation Theory and Skills for the Organizational Ombudsman

What is a core course?

Core courses address fundamental knowledge and practice for “new” ombuds (less than three years of full-time practice) or for ombuds who desire to learn or refresh such fundamentals. Core courses form the basis of a curriculum for organizational ombuds and are based upon a set of knowledge domains derived from the CO-OP® Job Analysis Reports. Core courses are offered on an annual basis. 

Read more about this learning opportunity below and explore the preceding 101 style Foundations Course taking place from 21–23 October 2019.

Registration | Location | Course Description | Faculty


Registration

Register Now

Early Bird Registration: IOA Members: $1,100 | Non-members: $1,200
Regular Registration: IOA Members: $1,200 | Non-members: $1,300

The course fee does not include travel expenses or the cost of accommodations. Housing arrangements should be made directly with the hotel once you’ve received a registration confirmation.

Back to Top


Course Description 

Mediation Theory and Skills for the Organizational Ombudsman

This two-day mediation course is designed to provide a theoretical and practical overview of the formal mediation process and mediator skills as they relate to an ombudsperson’s practice.

Taught by Melissa Brodrick, Ombudsperson, Harvard Medical School/School of Dental Medicine/T. H. Chan School of Public Health

Who should attend:

  • New ombuds with less than three years of full-time practice or ombuds who desire to learn or refresh masterful communication skills.
  • This course applies to ombudsman programs in organizational settings. It does not address some features unique to other ombudsmen disciplines such as classical, patient advocate, or legislative ombudsman.

Course Limit: 30 participants

Prerequisites: Foundations of Organizational Ombudsman Practice

Back to Top


Faculty

Melissa Brodrick Ombudsperson, Harvard Medical School/School of Dental Medicine/T. H. Chan School of Public Health

Melissa serves as an impartial and informal dispute resolution practitioner who provides confidential and informal assistance to Harvard faculty, staff, students and trainees and to appointees at the affiliated institutions. Her services include helping visitors to clarify their concerns, identify their goals and consider all of their options in managing or resolving their disputes. Melissa provides coaching in written and verbal communications, informal mediation, meeting facilitation, shuttle diplomacy, and information about policies/procedures and resources.  She also offers educational programs upon request.

Back to Top


Course Location

Kimpton Hotel Monaco Inner Harbor
2 North Charles Street
Baltimore, Maryland 21201 USA
Phone: +1-443-692-6170
Reservations Toll Free: +1-888-752-2636

The course fee does not include travel expenses or the cost of accommodations. Housing arrangements should be made directly with the hotel once you've received a registration confirmation.

Back to Top


Questions?

Please contact the IOA office at [email protected].