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Core Course: Mediation Theory and Skills for the Organizational Ombudsman | Baltimore, MD
Kimpton Hotel Monaco
2 North Charles St
Baltimore, MD 21201
United States
1-888-752-2636

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Thursday, October 24, 2019, 8:30 AM to Friday, October 25, 2019, 5:30 PM EST
Category: Core Courses & Specialized Courses

Mediation Theory and Skills for the Organizational Ombudsman

What is a Core Course?

IOA's Core Courses address fundamental knowledge and practice for new ombuds (practitioners with less than three years of full-time practice) or for ombuds who desire to learn or refresh such fundamentals. Core Courses form the basis of a curriculum for organizational ombuds and are based upon a set of knowledge domains derived from the CO-OP® Job Analysis Reports. Core Courses are offered on an annual basis. 

Read more about this learning opportunity below and explore the preceding Foundations Course taking place from 21–23 October 2019.

Registration | Location | Course Description | Faculty


Registration

Online registration is now closed.

Bundle and Save! Save $200 on registration for this Core Course when you register for the October Foundations Course as well. If you are already registered for the October Foundations Course and you would like to add the Core Course to your registration, please email the IOA Office at [email protected].

  • Early Bird Registration Thru 21 September 2019 : IOA Members: $1,100 | Non-members: $1,200
  • Regular Registration Starts 22 September 2019: IOA Members: $1,200 | Non-members: $1,300

The course fee does not include travel expenses or the cost of accommodations. Housing arrangements should be made directly with the hotel once you’ve received a registration confirmation.

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Course Description 

Mediation Theory and Skills for the Organizational Ombudsman

This two-day mediation course is designed to provide a theoretical and practical overview of the formal mediation process and mediator skills as they relate to an ombudsperson’s practice.

Taught by Melissa Brodrick, Ombudsperson, Harvard Medical School/School of Dental Medicine/T. H. Chan School of Public Health. If you have any questions regarding the contents or scope of the course, please email Melissa at [email protected].

Who Should Attend?

  • Ombuds who have completed the IOA Foundations Course and who have completed no more than 20 hours of mediation training
  • This course applies to ombuds practicing in an organizational setting. It does not address some features unique to other ombuds disciplines such as classical, patient advocate, or legislative ombuds

Course Limit: 16 participants

Course Prerequisites: Foundations of Organizational Ombudsman Practice and less than 20 hours of mediation training

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Faculty

Melissa Brodrick Ombudsperson, Harvard Medical School/School of Dental Medicine/T. H. Chan School of Public Health

Melissa serves as an impartial and informal dispute resolution practitioner who provides confidential and informal assistance to Harvard faculty, staff, students and trainees and to appointees at the affiliated institutions. Her services include helping visitors to clarify their concerns, identify their goals and consider all of their options in managing or resolving their disputes. Melissa provides coaching in written and verbal communications, informal mediation, meeting facilitation, shuttle diplomacy, and information about policies/procedures and resources.  She also offers educational programs upon request.

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Course Location

Kimpton Hotel Monaco Inner Harbor
2 North Charles Street
Baltimore, Maryland 21201 USA
Phone: +1-443-692-6170
Reservations Toll Free: +1-888-752-2636

Special Room Rate: $179 per night plus tax
Book your reservation online or call 1-888-752-2636 and mention you are with IOA to receive the discount. Reservations must be made by Sunday, October 6 to receive the special rate.

The course fee does not include travel expenses or the cost of accommodations. Housing arrangements should be made directly with the hotel once you've received a registration confirmation.

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Questions?

Please contact the IOA office at [email protected].