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Virtual Foundations Course For Aspiring Ombuds | May 2024
Monday, May 13, 2024, 8:00 AM to Thursday, May 16, 2024, 12:00 PM PDT
Category: Foundations Courses

Virtual Foundations of Organizational Ombuds Practice Course

Special Course for Aspiring Ombuds - Sold Out

Registration & Fees | Course Description


4-Day Course

Monday, 13 May - 16 May 2024 | 8:00 AM – 12:00 PM PT each day

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Registration - Max Occupancy of 36 People

Registration Rates:

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Course Description 

If you do not currently hold an ombuds position and/or you are exploring becoming an ombuds or are interested in learning about the organizational ombuds role, you may register for the May 2024 course. Additional courses for aspiring ombuds may be scheduled later in the year based on demand. 

The IOA Foundations Course is designed for new practicing organizational ombuds and covers the fundamentals of the organizational ombuds role based on the principles of confidentiality, impartiality, independence, and informality. Learn how to work with visitors to an office as well as how to act as a change agent within your organization. Practice key ombuds skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. In addition, an experienced and highly committed faculty of ombuds will share best practices around setting up an office and evaluating and communicating the effectiveness of the office.

Learn more about the Foundations course.

This course is presented in English. Captions are available in English by default. Individual participants may choose to see their captions translated into one of the following languages: Arabic, Bangla (beta), Chinese Simplified, Chinese Traditional, Czech, Danish (beta), Dutch, Estonian, Finnish, French (France), German, Hebrew (beta), Hindi (beta), Hungarian, Italian, Japanese, Korean, Malay, Norwegian (beta), Polish, Portuguese, Romanian (beta), Russian, Spanish, Swedish, Tamil (beta), Turkish, Ukrainian, or Vietnamese.

Who should attend:

The May course will be reserved for aspiring ombuds and others who are interested in learning about the organizational ombuds role who are not currently practicing ombuds. Its objectives are to help aspiring ombuds: 

  • Recognize the dimensions and parameters of the organizational ombuds role
  • Reflect on their own personal relationship to the role
  • Develop basic skills to perform the role effectively
  • Learn best practices
  • Identify resources to learn more
  • Build a community of practice

This course applies to ombuds programs in organizational settings. It does not address some features unique to other models of ombuds practice, such as classical, advocate, or legislative.

Additional Details

Course Limit

24 participants



Professional Development Hours (PDH)

This course has been approved for 15 Professional Development Hours for the Candidate for CO-OP® and CO-OP® credentials.

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Email the IOA office at [email protected].

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