In-Person Foundations of Organizational Ombuds Practice Course

San Francisco, California

3-Day Course

Monday, 22 July - 24 July 2024 | 8:00 AM – 5:00 PM PT (Monday - Tuesday) 8:00 AM - 12:00 PM (Wednesday)

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Registration - Max Occupancy of 36 People

Registration Rates:

• $2,095 USD for IOA members
• $2,595 USD for Non-Members

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Course Description 

This course is for currently practicing or newly appointed ombuds. 

If you do not have an ombuds role you may register for the Aspiring Ombuds Course in May. 

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The IOA Foundations Course is designed for new practicing organizational ombuds and covers the fundamentals of the organizational ombuds role based on the principles of confidentiality, impartiality, independence, and informality. Learn how to work with visitors to an office as well as how to act as a change agent within your organization. Practice key ombuds skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. In addition, an experienced and highly committed faculty of ombuds will share best practices around setting up an office and evaluating and communicating the effectiveness of the office.

Learn more about the Foundations course.

This course is presented in English. Captions are available in English by default. Individual participants may choose to see their captions translated into one of the following languages: Arabic, Bangla (beta), Chinese Simplified, Chinese Traditional, Czech, Danish (beta), Dutch, Estonian, Finnish, French (France), German, Hebrew (beta), Hindi (beta), Hungarian, Italian, Japanese, Korean, Malay, Norwegian (beta), Polish, Portuguese, Romanian (beta), Russian, Spanish, Swedish, Tamil (beta), Turkish, Ukrainian, or Vietnamese.

Who should attend:

The course is designed for recently appointed ombuds. Its objectives are to help new practitioners: 

• Recognize the dimensions and parameters of the organizational ombuds role
• Reflect on their own personal relationship to the role
• Develop basic skills to perform the role effectively
• Learn best practices
• Identify resources to learn more
• Build a community of practice

This course applies to ombuds programs in organizational settings. It does not address some features unique to other models of ombuds practice, such as classical, advocate, or legislative.

Additional Details

Course Limit

36 participants

Prerequisites

None

Professional Development Hours (PDH)

This course has been approved for 15 Professional Development Hours for CO-OP® credential recertification.

View Course Policies

Course Location

Grand Hyatt San Francisco

Questions?

Email the IOA office at [email protected].

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