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In-Person Foundations Course | September 2024
Monday, September 16, 2024, 8:30 AM to Wednesday, September 18, 2024, 5:00 PM EDT
Category: Foundations Courses

In-Person Foundations of Organizational Ombuds Practice Course

Ottawa, Canada

Registration & Fees | Course Description | Instructors I Hotel


3-Day Course

16 September - 18 September 2024 | 8:30 AM – 5:00 PM ET each day

Registration - Max Occupancy of 24 People

Registration Rates:

  • $2,095 USD for IOA members
  • $2,595 USD for Non-Members
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Course Description 

This course is for currently practicing or newly appointed ombuds. 

The Ottawa IOA Foundations Course is a new specially designed course for practicing organizational ombuds and those interested in becoming organizational ombuds in the Canadian Federal Public Service, or in other organizations. IOA Foundations covers the fundamentals of the organizational ombuds role based on the principles of confidentiality, impartiality, independence, and informality.

This essential 3-day experience* is packed with information on how to work with visitors, how to act as a change agent within an organization, and how to practice some of the key ombuds skills necessary for success. It will also address special issues that impact practice in Canada.

The course is taught by an experienced and highly committed faculty of ombuds who will share best practices around running an effective office as well as evaluating and communicating the effectiveness of that office.

*Please note that if you are a classical ombuds, or are in an ombuds role that conducts investigations or formal fact-finding, the IOA Course is not recommended. Instead, we encourage you to explore the FCO training done in conjunction with Osgoode in Toronto.

A special thank you to Saint Paul University and the Centre for Informal Dispute Resolution for hosting IOA.


Instructor information will be announced soon.

Learn more about the Foundations course.

This course is presented in English. 

Additional Details

Course Limit

24 participants



Professional Development Hours (PDH)

This course has been approved for 15 Professional Development Hours for CO-OP® credential recertification.

View Course Policies

Course Location

Saint Paul University

The Centre for Informal Dispute Resolution

The course fee does not include travel expenses or the cost of accommodations. 

All course activities and meals will take place at Saint Paul University, Ottawa. 


Email the IOA office at [email protected].

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