About Chuck Howard, IOA Executive Director

Chuck Howard, Executive DirectorOn September 1, 2019, Chuck Howard became the Executive Director of the International Ombudsman Association. Previously, he was a Partner and General Counsel of the law firm of Shipman & Goodwin LLP, resident in its Hartford, Connecticut office. For almost thirty years Chuck represented ombuds offices at major corporations, universities, research facilities, and other organizations throughout the United States as independent counsel. He is the author of The Organizational Ombudsman: Origins, Roles, and Operations - A Legal Guide, published by the American Bar Association in January 2010, and is a frequent presenter and writer on ombuds issues.

From 1985 to 2000, Chuck was Chair of the Shipman & Goodwin’s Litigation Department. His litigation practice included business and intellectual property litigation, as well as the representation of public, quasi-public, and state governmental entities in a wide range of matters, including in over 75 appeals. He has been included in Best Lawyers in America® in the practice areas of Commercial Litigation, Arbitration, and Mediation. He has been recognized by Law & Politics as a Connecticut Super Lawyer® in the Intellectual Property Litigation practice area.

Throughout his career, Chuck has been active in numerous civic and professional activities. Among these was his service from 2002–2004 on the Ad Hoc Advisory Group to the United States Sentencing Commission, which recommended revisions to the federal organizational sentencing guidelines. In 2012 he received an Award of Special Recognition from the International Ombudsman Association for “his significant contributions to, and effort in support of, the organizational ombudsman profession.” From 2014–2018, he served as the Chair or Co-Chair of the Ombuds Committee of the Dispute Resolution Section of the American Bar Association and on the Dispute Resolution Section Council. In 2019, he was awarded the Lifetime Achievement Award by the Connecticut Law Tribune for his legal accomplishments and civic activities and the New England Trailblazer Award by Law.com and the Connecticut Law Tribune for his advocacy on behalf of organizational ombuds programs.

He is a graduate of the Woodrow Wilson School for Public and International Affairs at Princeton University and of the University of Virginia School of Law.

View Chuck Howard's Resume
Articles & Publications
Presentations

 


Articles & Publications (2010-Present)

What Happens When an Employee Calls the Ombudsman?
Harvard Business Review, May-June 2020 
By Charles L. Howard

Avoid Being a Whistleblower With Safe Place Ombudsman Programs
Bloomberg Law, December 2, 2019
By Charles L. Howard

A Law Firm Ombuds – A Program Worth Considering
American Bar Association Dispute Resolution Section Just Resolutions Newsletter, September 2018
By Vaughan Finn and Chuck Howard

A Broader View of Dispute Resolution
Dispute Resolution Magazine, Fall 2016
By Charles L. Howard

Understanding the Types of Ombudsman: A Starter Guide
American Bar Association Dispute Resolution Section Just Resolutions Newsletter, February 2015
By Julie C. Smith and Charles L. Howard

A Fresh Look at The Organizational Ombudsman
SWE, Winter 2012
By Meredith Holmes

Promoting an Ethical Culture: The Organizational Ombudsman
Compliance & Ethics Professional, Society of Corporate Compliance and Ethics, August 2010
By Charles L. Howard

Ombudsmen Are Valuable Supplement to Compliance Efforts
Bureau of National Affairs, Inc., June 21, 2010
By Charles L. Howard

The Organizational Ombudsman: Origins, Roles and Operations - A Legal Guide
ABA Book Publishing, 2010
By Charles L. Howard
View the book's brochure for more details.


Presentations on Ombuds Issues (1999-Present)

Labor and Employment Coalition of the Conference Board
Presenter with Adam Learman, Pfizer: “How Ombuds Programs Enhance the Workplace Environment”
June 17, 2020

University Risk Managers and Insurance Association (URMIA) webinar
Presenter with Melanie Jagneaux and Joan Waters: “How an Organizational Ombuds Program Can Help a University Mitigate Risk”
May 28, 2020

Catalyst, Inc. Expert Community Presentation
Presenter with Sana Manjeshwar, Chevron, and Suzanne Diviney, Pfizer: "Webinar: How Ombuds Programs Empower Women and Support Inclusion in the Workforce"
May 7, 2020 

Pinnacle Consortium of Higher Education
Presenter: "How an Organizational Ombuds Program Can Help a University Mitigate Risk" (with Marcia Martinez-Helfman and Ruthy Kohorn Rosenberg)
Providence, Rhode Island
October 24, 2019 

ABA, Dispute Resolution Section: Ombuds Committee
Keynote Speaker: 2019 Ombuds Day Program
Washington, D.C.
October 10, 2019
Read Keynote Speech Transcript

United States Ombudsman Association 38th Annual Conference
Presenter: “The Educational Ombudsman: A Valuable Tool for Early Dispute Resolution” (with Judi Martin)
San Antonio, Texas
October 4, 2017

IOA 12th Annual Conference
Moderator, Panel Presentation: “Education Conflict Resolution: Establishing Ombuds Programs in K-12 Schools” (with Nancy Deering, Esther Salinas, and Joyanna Smith)
Minneapolis, Minnesota
April 24, 2017

ABA, Dispute Resolution Section 2017 Spring Conference
Moderator, Panel Presentation: “Education Conflict Resolution: Establishing Ombuds Programs in K-12 Schools” (with Joyanna Smith, Judi Martin, and Jollee Faber Patterson)
San Francisco, California
April 19, 2017 

National School Board Association Conference
Moderator, Panel Presentation: “The Educational Ombudsman: A Valuable Tool for Early Dispute Resolution” (with Esther Salinas, Judi Martin, and Jollee Faber Patterson)
Denver, Colorado
March 26, 2017

University of Connecticut School of Law—CT Mediation Association
Presenter on Ombudsman Programs
West Hartford, Connecticut
April 19, 2016

IOA 11th Annual Conference
Concurrent Session Presenter: “United States Legal Update
Concurrent Session Presenter: “Report on Activities of the ABA Dispute Resolution Section Ombuds Committee
Seattle, Washington
April 11–12, 2016

ABA, Dispute Resolution Section 2016 Spring Conference
Presenter: “Ombuds Committee Task Force on Ombuds Lecture Materials for Law Schools
New York, New York
April 8, 2016

Quinnipiac University School of Law
Guest Lecturer on Ombuds Issues: Introduction to Dispute Resolution in Healthcare Course
Hamden, Connecticut
March 7, 2016 

ABA, Dispute Resolution Section 2015 Spring Conference
Moderator, Panel Presentation: “An Effective Conflict Management System: The Critical Role of the Ombudsman” (with Sara Thacker, Jonathan Stier, and Melanie Lewis)
Seattle, Washington
April 16, 2015

Quinnipiac University School of Law
Guest Lecturer on Ombuds Issues: Introduction to Dispute Resolution in Healthcare Course
Hamden, Connecticut
March 2, 2015 

Asia-Pacific International Mediation Summit
Presenter: “Dispute Resolution in Companies and Other Organizations
New Delhi, India
February 14, 2015 

Quinnipiac University School of Law
Guest Lecturer on Ombuds Issues: Course on Alternative Dispute Resolution
Hamden, Connecticut
November 12, 2014 

IOA 9th Annual Conference
Concurrent Session Presenter: “United States Legal Update
Plenary Session Presenter: “What Should be Next for Organizational Ombuds—Some Ideas for Future Legal Developments
Denver, Colorado
April 8–9, 2014

ABA, Dispute Resolution Section 2014 Spring Conference
Moderator, Panel Presentation: “Introduction to Ombuds Practices
Miami, Florida
April 3, 2014 

Columbia University—School of Continuing Education
Guest Lecturer on Advanced Ombuds Practice & Organizational Change: Master of Science in Negotiation and Conflict Resolution Program
New York, New York
March 1, 2014 

National Association of Corporate Directors—Master Class
Presenter: “Asymmetric Information Risk: The Role of the Ombudsman” (with Jonathan McBride)
Miami, Florida
December 12–13, 2013 

Corporate Organizational Ombudsman Roundtable
Presenter: “What’s Next in the Ombuds World: Ideas for Future Legal Developments
Atlanta, Georgia
October 8, 2013

12th Annual Coalition of Federal Ombuds Conference
Presenter: “Legal Updates and Significant Cases
Arlington, Virginia
September 30, 2013

National Association of Corporate Directors—Master Class
Presenter: “Asymmetric Information Risk: The Role of the Ombudsman” (with Stephen Norman)
Boston, Massachusetts
June 13–14, 2013 

D.C. Bar Association Webinar
Panelist: “The Role of Corporate Ombuds: An Organizational Partner for Risk Mitigation and Conflict Prevention
May 15, 2013

IOA 8th Annual Conference
Presenter: “Update on the ‘Dear Colleague Letter’ and Confidentiality in the Education Sector” (with Thomas A. Kosakowski)
Miami, Florida
April 19–24, 2013 

The Marie Garibaldi ADR Inn of Court/NJ State Bar Association DRS and the NJ Association of Professional Mediators
Presenter: “Workplace Dispute Resolution: The Role of The Organizational Ombudsman
Basking Ridge, New Jersey
February 26, 2013

Organizational Ombudsman Programs—Quinnipiac University School of Law
Guest Lecturer on Ombuds Issues: Ethics and Corporate Compliance Course
Hamden, Connecticut
February 25, 2013 

Columbia University: School of Continuing Education
Guest Lecturer on Advanced Ombuds Practice & Organizational Change: Master of Science in Negotiation and Conflict Resolution Program
New York, New York
February 16, 2013 

ADR Lunchtime Series Presentation
Panelist - Brown Bag Lunch: “How an Ombuds Office Serving Employees, Customers, and Citizens Can Bring Greater Success to Your Agency
U.S. Department of Energy, Washington, D.C.
February 7, 2013 

D.C. Bar Presentation
Panelist: “The Role of Corporate Ombuds: An Organizational Partner for Risk Mitigation and Conflict Prevention
Office of Hogan Lovells, Washington, D.C.
January 3, 2013 

Society of Women Engineers Annual Conference
Presenter: “Building a Better Workplace Through the Organizational Ombuds
Houston, Texas
November 8, 2012 

Southeast Conference on Conflict Management
Presenter: “Workplace Conflict and Reporting: The Role of an Organizational Ombudsman and the Importance of Confidential Communications
Lipscomb University, Nashville, Tennessee
September 25, 2012

National Roundtable on Employment Dispute Resolution
Roundtable Participant: Penn State University Dickinson School of Law
State College, Pennsylvania
September 7, 2012

Society of Corporate Compliance and Ethics 10th Annual Higher Education Compliance Conference
Plenary Session Presentation: “Whistleblower Crosscurrents: The Limitations of Whistleblower Laws
Austin, Texas
June 5, 2012 

Texas House of Representatives Judiciary Committee
Testimony in support of Ombuds Shield Law
Austin, Texas
April 18, 2012

IOA 7th Annual Conference
Panel Presentation: “Confidentiality as a Standard of Practice: Challenged and Challenging
Houston, Texas
April 16, 2012

Quinnipiac University School of Law
Guest Lecturer on Ombuds Issues: Course on Alternative Dispute Resolution
Hamden, Connecticut
March 26, 2012

Society of Corporate Compliance and Ethics
Webinar Panel Presentation: “Encouraging Reporting & Protecting Whistleblowers
February 28, 2012

Columbia University: School of Continuing Education
Guest Lecturer on Advanced Ombuds Practice & Organizational Change: Master of Science in Negotiation and Conflict Resolution Program
New York, New York
February 12, 2012

Rock Center for Corporate Governance Stanford Law School
Panel Presentation: “From Dangerous Silence to a Culture of Trust
Stanford, California
October 20, 2011
Available at:  
http://rockcenter.stanford.edu/2011/11/01/from-dangerous-silence-to-culture-of-trust/
http://corpgov.proxyexchange.org/2011/10/the-governance-ombuds-svnacd-stanfords-rock-center/#more-9140 

National Association of Corporate Directors, Silicon Valley Chapter
Panel Presentation: “An Inspector General for Corporate America: The Governance Ombudsman
Palo Alto, California
October 20, 2011
View Follow-up Interview Recording

Minnesota Bar Association Alternative Dispute Resolution Section 14th Annual ADR Institute
Presentation: “Resolving Workplace Conflict—The Role of the Organizational Ombudsman
Minneapolis, Minnesota
October 14, 2011

Marquette University Law School: Marquette University Office of the Ombuds and the Marquette University Law School Dispute Resolution Society
Featured Speaker: “Blowing the Whistle on Whistleblower Laws and Polices—Why Fear of Retaliation Limits Their Effectiveness
Milwaukee, Wisconsin
October 13, 2011 

The Connecticut Society of Certified Public Accountants (CSCPA)
The Friday Focus Series Presentation: "The Organizational Ombudsman: Origins, Roles, and Operations-A Legal Guide"
Rocky Hill, Connecticut
July 8, 2011

Defense Industry Initiative (DII) Best Practices Forum 25th Anniversary Conference
Panel Presentation: “Addressing the Culture of Fear
Washington, D.C.
June 23, 2011 

RAND Corporation Whistleblower Symposium
Participant at Roundtable Symposium: “For Whom the Whistle Blows: Advancing Corporate Integrity and Compliance Efforts in the Era of Dodd-Frank
Arlington, Virginia
May 11, 2011 

Quinnipiac University
Quinnipiac-Yale Dispute Resolution Workshop Presentation on The Organizational Ombudsman: Origins, Roles, and Operations-A Legal Guide
February 24, 2011
View Recording 

Princeton University
Featured Speaker: “Bridging the Gap—Creating a Fair and Impartial Culture
Presentation Hosted by Princeton University Ombuds Office, Office of Audit and Compliance, and Program in Law and Public Affairs
Princeton, New Jersey
November 23, 2010

The Institute of Internal Auditors, Philadelphia Chapter 2010 Fall Conference
Chief Internal Auditor Track Breakout Session Presentation: “The Role of the Organizational Ombudsman
Philadelphia, Pennsylvania
November 22, 2010

Ombuds of Texas
Quarterly Meeting
Featured Speaker: Presentation on The Organizational Ombudsman: Origins, Roles, and Operations—A Legal Guide
Austin, Texas
November 10, 2010 

California Caucus of College and University Ombuds 37th Annual Conference
Dinner Speaker: “Cultivating a Sustainable Relationship with Corporate Counsel
Pacific Grove, California
November 8, 2010 

Southern California Mediation Association 22nd Annual Fall Conference
Panel Presentation: “Career Alternatives for ADR Professionals
Malibu, California
November 6, 2010

Society of Corporate Compliance and Ethics
Webinar Presentation: “Extending the Reach of Your Compliance Program: How an Organizational Ombudsman Can be a Valuable Supplement to Compliance
June 3, 2010

Society of Corporate Compliance and Ethics 8th Annual Conference for Effective Compliance Systems in Higher Education
Plenary Presentation: “Re-examining and Supplementing Your Compliance Tools
Dallas, Texas
April 23, 2010 

IOA 5th Annual Conference
Plenary Presentation: “The Organizational Ombudsman: Origins, Roles, and Operations
New Orleans, Louisiana
April 8, 2010 

East Coast Ombuds Group
Featured Speaker on The Organizational Ombudsman: Origins, Roles, and Operations—A Legal Guide at Massachusetts Institute of Technology
Cambridge, Massachusetts
March 22, 2010 

Southeast Ombuds Group
Featured Speaker on The Organizational Ombudsman: Origins, Roles, and Operations—A Legal Guide at Coca-Cola Enterprises Offices
Atlanta, Georgia
February 10, 2010 

Connecticut Bar Association
Panel Presentation: “An ADR Professional’s Guide: Health Care Industry Cultural Differences and Regulatory ADR Framework
Hartford, Connecticut
June 8, 2009 

National Association of College and University Attorneys 48th Annual Conference
Panel Presentation: “Ombuds and Other Alternatives to Preventing, Managing, and Resolving Disputes
New York, New York
June 25, 2008 

IOA 3rd Annual Conference
Panel Presentation: “Legal and Practical Considerations for the Contract Ombudsman
Boston, Massachusetts
April 14, 2008 

IOA 3rd Annual Conference
Panel Presentation: “Current Legal Issues for Ombudsman Programs
Boston, Massachusetts
April 13, 2008

IOA 2nd Annual Conference
Plenary Session Presentation: “Legal and Legislative Update
St. Louis, Missouri
April 12, 2007 

Connecticut Bar Association - Alternative Dispute Resolution Section
Featured Speaker: “Organizational Ombuds Programs
Hartford, Connecticut
January 9, 2007

Association for Conflict Resolution 6th Annual Conference
Panel Presentation: “Establishing a Complete Conflict Resolution System: To Ensure Transparency, Ethics and Risk Mitigation
Philadelphia, Pennsylvania
October 26, 2006 

Miller & Martin PLLC
Half-Day Presentation for outside counsel for Coca-Cola Enterprises, Inc. on ombuds issues
Chattanooga, Tennessee
August 3, 2006 

ABA, Dispute Resolution Section 8th Annual Spring Conference
Panel Presentation: “Implementation of Ombuds Programs in Hospital Systems: Objectives and Benefits
April 2006

IOA 1st Annual Conference
Panel Presentation: “Meeting the Hot Line Challenge
Panel Presentation: “United States Legal and Legislative Update
San Diego, California
April 2006

IOA October 2005 Specialized Course
Specialized Course: “Upward Feedback, Notice, and Confidentiality
Alexandria, Virginia
October 2005

The American Society of Corporate Secretaries and Governance Professionals
Panel Presentation on Ombuds Issues, Joint Regional Fall Conference
Wilmington, Delaware
September 2005

The Ombudsman Association
Full-Day Course on Ombuds Legal Issues: “Legal Issues From the Edge
Chicago, Illinois
July 2005

The Ombudsman Association Annual Conference
Plenary Session Presentation: “Ombuds Legal and Professional Standards Update
Atlanta, Georgia
April 2005 

LRN Knowledge Forum
Panel Presentation: “Protecting Confidentiality of Ombuds Communications
Los Angeles, California
February 2005 

California Caucus of College and University Ombudsman, 31st Annual Asilomar Conference
Plenary Session Presentation: “Ombuds Legal and Professional Standards Update
Pacific Grove, California
November 2004 

The Ombudsman Association and University and College Ombuds Association Annual Conference
Plenary Session Presentation: “Ombuds Legal Update
Tucson, Arizona
April 2004 

Ethics Officer Association Annual Conference
Breakout Session Presentation: “Protecting Confidentiality: The Ombuds Privilege
Orlando, Florida
October 2003

Clemson University
Half-Day Presentation on Ombuds Issues at the Department Chair’s and Dean’s Retreat
Clemson, South Carolina
August 2003 

The Ombudsman Association Annual Conference
Plenary Session Presentation: “Legislative and Professional Developments Impacting Ombuds
Orlando, Florida
May 2003

University and College Ombuds Association Annual Conference
Plenary Session Presentation: “Ombuds Confidentiality Privilege
Denver, Colorado
April 2003

Redmond, Williams Seminar
Presentation: “Ombuds Confidentiality
New York, New York
February 2003

The Ombudsman Association
Full-Day Course: “Ombuds Deposition Training
Washington, D.C.
October 2002 

The Ombudsman Association Annual Conference
Pre-Conference Course: “Ombuds Deposition Training
Arlington, Virginia
May 2002

Columbia Teachers College
Guest Lecturer: “Role of Ombuds in Dispute Resolution
New York, New York
August 2001

The Ombudsman Association Annual Conference
Plenary Session Presentation: “Ombuds Legal Issues
Houston, Texas
May 2001

The Ombudsman Association Annual Conference
Presentation: “Role of Counsel
San Francisco, California
May 2000

ABA Section on Dispute Resolution
Panel Presentation: “Breaking Down the Barriers ADR in the New Millennium
Boston, Massachusetts
April/May 1999

The Ombudsman Association (TOA) Annual Conference
Panel Presentation: “Shared Responsibility: The Role of Ombuds and Counsel
Phoenix, Arizona
May 1999