Live Webinars & Online Education

Exceptional Ombuds Training

You have come to the right place for exceptional learning opportunities from respected leaders in the organizational ombuds field. IOA webinars and trainings offer the latest information on topics relevant to ombuds, at an attractive price, without leaving your desk!

We are proud to introduce to you the IOA Online Learning Center. This platform will become your central hub for ombuds courses and online training. Use your existing IOA Profile to log in, track your progress, and obtain PDH credits. 

Members are granted complimentary access to all past content in the learning center and free registration to all live webinars as a benefit of membership. Non-members have not been forgotten, they still have the opportunity to register for Live Webinars and purchase past recordings.

Visit the Online Learning Center

Over the next year, we will also be moving our past webinar recordings to the Online Learning Center. In the meantime, learn more about past webinars below.

IOA's Upcoming Live Webinars

  Live Webinar Pricing  
  • IOA Members: Free
  • Non-members: $195 USD per webinar


Register for an Upcoming Webinar!
2020 Upcoming Webinars
Online Dispute Resolution and the Implications & Opportunities for Ombuds
Edwards Mediation Academy
Thursday, 13 August 2020 | (Time Change: 8:00 AM – 9:30 AM (PT))
This course is approved for 1.5 Professional Development Hours towards the CO-OP® Credential.
Storm Warnings: Avoiding Office Closure
Mauricio Ramos, Bruce J. MacAllister, Melanie Jagneaux
Thursday, 10 September 2020 | 9:00 - 10:30 AM PT / 12:00 - 1:30 PM ET
This course is approved for 1.5 Professional Development Hours towards the CO-OP® Credential.
The Ombud Support Role: Supporting the Administrative Role in the Ombud's Office
Wendy Friede
Thursday, 12 November 2020 | 9:00 - 10:30 AM PT / 12:00 - 1:30 PM ET
This course is approved for 1.5 Professional Development Hours towards the CO-OP® Credential.

IOA Webinar Archives 2015-2018

IOA Members

IOA members now have free access to all past webinar recordings. This includes more than 25 trainings dating back to 2015.
Member login is required to view this archive.

Webinar Archive

If you are not yet a member of IOA, we welcome you to browse our selection of past webinars. Membership will grant you access to past webinars as well as our long list of member benefits.

Past Webinar Package Pricing

  • IOA Members: Free
  • Non-Members:
    • 2019 Package 6 Webinars $300 USD
    • 2018 Package 6 Webinars $300 USD
    • 2017 Package 6 Webinars $300 USD
    • 2016 Package 5 Webinars $250 USD
    • 2015 Package 3 Webinars $150 USD
Become a Member
View Past Webinars Available for Purchase

If you have previously purchased a past webinar or a recording, please email the IOA office at [email protected] for a link to access the recording you purchased.

Webinar Cancellation Policies

Cancellation Policy: 
I understand that notices of cancellation must be submitted in writing via email to [email protected]. Cancellations made five business days prior to the date of the live webinar will receive a refund of the purchased price of the individual webinar minus a $25.00 administrative fee. Cancellations made less than five business days prior to the course will not receive a refund. If you cancel for a live webinar and want the recording no refund will be given.

Technical Failure Policy:
I understand that if there is a technical failure at the attendee's home or workplace prevents access to the live webinar, the attendee will not be given a refund. It is the responsibility of the attendee to confirm system requirements and test their computers prior to the start of the webinar. If a technical failure is the fault of the service provider and the webinar is canceled, a full refund will be provided.