IOA Communications Committee (ComCom)

About this Committee & Their Mission

ComCom is responsible for developing or guiding IOA’s internal and external communications to support the mission of IOA, advance the organizational ombudsman profession, and ensure that practitioners are able to work to the highest professional standards. They release material and content the that informs, educates, and delights. The key platforms and channels they will be using are: email, IOA’s website, The Independent Voice (IOA’s Blog), IOA’s Online Learning Center, IOA’s conference website, IOA’s Virtual Conference platform, social media (LinkedIn, Twitter, and Facebook), press releases, and the Journal of the IOA.

Mission: ComCom is committed to transparently communicating with IOA members, prospective members, and the public about the actions IOA board members, committee members, and other leaders are taking to advance our mission and the 2021-2024 Strategic Plan.

Vision: Ensure all IOA members, prospective members, and the public can find the information and resources they seek regarding the ombuds profession and the day-to-day activities of association leadership.



  • Carrie Anderson, Social Media, MD Anderson Ombuds Office

Board Liaison

  • Jacqueline VillafaneAmerican Red Cross

Committee Members

  • Ish Baki, Mars, Inc.
  • Victoria Dowd, Finance Committee Liaison, the University of North Carolina at Chapel Hill
  • Julia Farmer, University of West Georgia
  • Bryan Hanson, Blog Editor, Graduate School at Virginia Tech
  • Júlia HorváthDEIB Liaison, University of California, Berkeley
  • Laura Smythe, Ombuds Day Liaison, Iowa State University


  • Continually improve website content and resources
  • Curate high-quality blog content for The Independent Voice
  • Review all marketing and communications to ensure a consistent voice and relevancy to membership
  • Expand use of social media across IOA
  • Collaborate with and support the efforts of all committees and task forces

To Join the Committee

If you are interested in joining this or any other committee, please visit our Volunteer Opportunities page to learn more about available positions and complete our Volunteer Interest Form.

Volunteer Interest Form
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