Has anyone ever asked you what an ombuds is? What an ombuds does? Of course! And, while we’re sure your answers are well founded, this might help! The IOA Research and Assessment Committee has recently published a Practice Report based on survey responses from IOA members who were practitioners for the full year of 2017.

The Practice Report provides general demographic information about the ombuds who participated in the study and information about the ways in which ombuds practice and function. The survey data, over time, will allow us to position ourselves as a profession as effectively as possible. The survey data also permit us to offer individual support to our members and those organizations interested in creating an ombudsman office.

In this report, you will see data that reflect the responses of participants in the order in which the items were presented on the survey. With respect to response rate and the reporting of data in this report, please note that to protect the anonymity of participants, most data are reported in the aggregate. We would advise the reader to interpret this survey report with appropriate care. If you have specific questions about data that seem to be omitted from this report, the survey team will do its best to clarify while being careful to protect individual participants and convey only that which can be appropriately generalized. Survey team members are:

Tim Hedeen ([email protected])
Mary Rowe ([email protected])
Jen Schneider ([email protected])

Download your free copy of the Practice Report here!