International Ombuds Association
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(SOLD OUT) In-Person Foundations Course | Indianapolis, IN | July 2023
JW Marriott Indianapolis
10 S West St
Indianapolis , IN 46204
United States
(317) 860-5800

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Monday, July 10, 2023, 8:00 AM to Wednesday, July 12, 2023, 3:30 PM EDT
Category: Foundations Courses

Foundations of Organizational Ombuds Practice Course 

Course Dates & Times

  • 8:00 AM – 5:00 PM Monday/Tuesday
  • 8:00 AM  3:30 PM Wednesday
Registration & Fees | Course Description | Location 


Registration Rates:

  • $1795 USD IOA Members
  • $2095 USD Non-Members

This course is sold out. Please join the waitlist below or check the calendar for future courses.

Join the Waitlist

Registration Note: Due to the high demand for the Foundations course, at this time we are giving practicing ombuds priority to register. If spaces remain closer to the course start date, we will open up registration to those that are not currently practicing in an ombuds role.

You may join our 2023 Foundations Course Interest List to be notified if we are able to accept registrations from non-practicing individuals for an upcoming course, or if a space becomes available in a sold-out course. 

Join 2023 Foundations Interest List
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Course Description

Foundations of Organizational Ombuds Practice is offered multiple times each year in various locations, and online. The course covers the fundamentals of the organizational ombuds role based on the principles of confidentiality, neutrality, independence, and informality. Learn how to work with visitors to an office as well as how to act as a change agent within your organization. Practice key ombuds skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. In addition, an experienced and highly committed faculty of ombuds will share best practices around setting up an office and evaluating and communicating the effectiveness of the office.

Learn more about the Foundations course.

Who should attend:

The course is designed for recently appointed ombuds. Its objectives are to help new practitioners: 

  • Recognize the dimensions and parameters of the organizational ombuds role
  • Reflect on their own personal relationship to the role
  • Develop basic skills to perform the role effectively
  • Learn best practices
  • Identify resources to learn more
  • Build a community of practice

This course applies to ombuds programs in organizational settings. It does not address some features unique to other models of ombuds practice, such as classical, advocate, or legislative.

Additional Details

Course Limit




Professional Development Hours (PDH)

This course has been approved for 15 Professional Development Hours towards recertification of the Candidate for CO-OP® and CO-OP® credentials.

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Course Location

JW Marriott Indianapolis
10 S. West Street
Indianapolis, IN 46204

The course fee does not include travel expenses or the cost of accommodations. Housing arrangements should be made directly with the hotel once you've received a registration confirmation. 

All course activities and meals will take place at the JW Marriott. There are rooms available at the JW Marriott starting at $239.00 USD per night and at the attached Courtyard Marriott starting at $189.00 USD per night. You can get to the JW Marriott from the Courtyard Marriott via the parking garage and skywalk located on the second floor. To reserve a room at the discounted rate at either hotel, reserve onlineThese rates will be available to attendees, based on availability, through Monday, 5 June 2023.


Email the IOA office at [email protected].

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Contact: IOA Office