International Ombuds Association
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In-Person Foundations Course | Indianapolis, IN | July 2023
JW Marriott Indianapolis
10 S West St
Indianapolis , IN 46204
United States
(317) 860-5800

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Monday, July 10, 2023, 8:00 AM to Wednesday, July 12, 2023, 3:30 PM CDT
Category: Foundations Courses

Foundations of Organizational Ombuds Practice Course 

Course Dates & Times

  • 8:00 AM – 5:00 PM Monday/Tuesday
  • 8:00 AM  3:30 PM Wednesday
Registration & Fees | Course Description | Location 


Registration Rates:

  • $1795 USD IOA Members
  • $2095 USD Non-Members
Registration for this course will open in spring 2023.
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Course Description

Foundations of Organizational Ombuds Practice is offered multiple times each year in various locations, and online. The course covers the fundamentals of the organizational ombuds role based on the principles of confidentiality, neutrality, independence, and informality. Learn how to work with visitors to an office as well as how to act as a change agent within your organization. Practice key ombuds skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. In addition, an experienced and highly committed faculty of ombuds will share best practices around setting up an office and evaluating and communicating the effectiveness of the office.

Learn more about the Foundations course.

Who should attend:

The course is designed for recently appointed ombuds. Its objectives are to help new practitioners: 

  • Recognize the dimensions and parameters of the organizational ombuds role
  • Reflect on their own personal relationship to the role
  • Develop basic skills to perform the role effectively
  • Learn best practices
  • Identify resources to learn more
  • Build a community of practice

This course applies to ombuds programs in organizational settings. It does not address some features unique to other models of ombuds practice, such as classical, advocate, or legislative.

Additional Details

Course Limit




Professional Development Hours (PDH)

This course has been approved for 15 Professional Development Hours towards recertification of the Candidate for CO-OP® and CO-OP® credentials.

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Course Location

JW Marriott Indianapolis
10 S. West Street
Indianapolis, IN 46204

The course fee does not include travel expenses or the cost of accommodations. Housing arrangements should be made directly with the hotel once you've received a registration confirmation. 

To reserve a room at the discounted rate starting at $239.00 USD per night (single/double occupancy), reserve online. A link for online reservations will be made available when registration for the course opens. These rates will be available to attendees, based on availability, through Monday, 19 June 2023.


Email the IOA office at [email protected].

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Contact: IOA Office