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Foundations Course | New Orleans March 2019
Sheraton Hotel New Orleans 500 Canal Street New Orleans, LA 70130 United States +1-504-525-2500 View additional information
Friday, March 29, 2019, 8:00 AM to Sunday, March 31, 2019, 5:00 PM CDT
Category: Foundations Courses
Foundations of Organizational Ombudsman Practice Course3-Day Course
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Registration | Location | Course Description | Course Fees |
Early-bird discount deadline: 01 February 2019
Online registration deadline: 19 March 2019
Note: On-site registration is not permitted. You may ask to be placed on a waitlist if the course has reached full capacity.
This course covers the fundamentals of the organizational ombudsman role by emphasizing the principles of confidentiality, neutrality, independence, and informality. Learn how to work with the visitor to the office as well as how to act as a change agent within your organization. Practice key ombudsman skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. In addition, an experienced and highly committed faculty of ombudsmen will share best practices around setting up an office and evaluating and communicating the effectiveness of the office.
As a result of this program you will learn:
Who should attend:
The course will benefit the recently appointed ombudsman, individuals interested in becoming ombudsmen, or anyone desiring to establish an ombudsman function in industry, government, higher education, and public or private social services agencies.
This course applies to ombudsman programs in organizational settings. It does not address some features unique to other ombudsmen disciplines such as classical, patient advocate, or legislative ombudsman.
Course Limit: 30 participants
Prerequisites: None
Sheraton Hotel New Orleans
500 Canal Street
New Orleans, Louisiana 70130 USA
Phone: +1-504-525-2500
Reservations Toll Free: +1-888-627-7033
Reserve your room online.
The course fee does not include travel expenses or the cost of accommodations. Housing arrangements should be made directly with the hotel once you've received a registration confirmation. To reserve a room at the discounted rate of $199.00 USD per night (single/double occupancy), reserve online or call Sheraton Hotel New Orleans at +1-504-525-2500 or +1-888-627-7033 and mention you are part of the International Ombudsman Association conference. These rates will be available to attendees, based on availability, through Wednesday, March 6, 2019.
On or before 01 February 2019
IOA Members: $1,695
Non-members: $1,795
After 01 February 2019
IOA Members: $1,795
Non-members: $1,895
The course fee does not include travel expenses or the cost of accommodations. Housing arrangements should be made directly with the hotel once you’ve received a registration confirmation.
To receive the member discount for this event, you must first become a member then proceed to event registration.
Questions?
Contact the IOA office at [email protected].