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SOLD OUT | Virtual Foundations Course | November 2020
Monday, November 09, 2020 6:00 AM PDT to Friday, November 13, 2020
Category: Foundations Courses

Virtual Foundations of Organizational Ombudsman Practice Course

5-Day Course

6:00 AM – 9:30 AM PT | 9:00 AM  12:30 PM ET Monday/Tuesday
6:00 AM  9:30 AM PT | 9:00 AM  12:30 PM ET Wednesday
11:30 AM – 3:00 PM PT | 2:30 PM – 6:00 PM ET Wednesday
6:00 AM – 9:30 AM PT | 9:00 AM  12:30 PM ET Thursday
6:00 AM – 9:00 AM PT | 9:00 AM  12:00 PM ET Friday

Times subject to change based on facilitator availability.

Registration & Fees | Course Description | Faculty


Registration

Registration Rates:

  • Members: $1,695
  • Non Members: $1,995

 This course is sold out.

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Course Description 

“Foundations of Organizational Ombudsman Practice” is offered multiple times each year in various locations, and now, online! The course covers the fundamentals of the organizational ombuds role based on the principles of confidentiality, impartiality, independence, and informality. Learn how to work with visitors to an office as well as how to act as a change agent within your organization. Practice key ombuds skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. In addition, an experienced and highly committed faculty of ombuds will share best practices around setting up an office and evaluating and communicating the effectiveness of the office.

Learn more about the Foundations course.

Who should attend:

The course is designed for recently appointed ombuds. Its objectives are to help new practitioners: 

  • Recognize the dimensions and parameters of the organizational ombuds role
  • Reflect on their own personal relationship to the role
  • Develop basic skills to perform the role effectively
  • Learn best practices
  • Identify resources to learn more
  • Build a community of practice


It is also beneficial for anyone desiring to enter the profession or establish an ombuds function in industry, government, education, and public or private social services agencies. This course applies to ombuds programs in organizational settings. It does not address some features unique to other models of ombuds practice, such as classical, advocate, or legislative.

Course Limit

24 participants

Prerequisites

None

Professional Development Hours (PDH)

This course has been approved for 15 Professional Development Hours towards the Candidate for CO-OP® and CO-OP® credentials.

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Faculty

Dawn Osborne-Adams, CO-OP®
University Ombuds & Director, Ombuds Office, University of North Carolina at Chapel Hill

Dawn's Ombuds experience also includes serving as a consultant Ombuds at Shell Oil Company and University Ombudsman at Binghamton University. Dawn earned her B.S. from Georgetown University and her J.D. from New York University School of Law. She holds a certificate in dispute resolution from the Straus Institute at Pepperdine University School of Law.

Hector Escalante

Hector Escalante, EdD, MFA
Ombudsperson, University of the Pacific

Dr. Hector Escalante is the University of the Pacific’s inaugural Ombudsperson. He comes from both a management and academic background. Escalante holds a Doctor of Education and a Master of Fine Arts in creative non-fiction writing. He served as college professor for many years before transitioning into academic administration. He has been a provost, dean, and director of academic units. Escalante is a trained mediator, DISC profile facilitator, and a conflict resolution professional. As the University of the Pacific Ombuds, he works with individuals and groups in an organization to explore and assist them in determining options to help resolve conflicts, and has been in this role for 5 years. Escalante is also one of two ombuds for Earthjustice, a non-profit public interest environmental law organization, and currently serves on the IOA Board of Directors.

Jessica Kuchta-MillerJessica Kuchta-Miller
Director and Ombudsperson, University of California-Davis

Jessica Kuchta-Miller is the inaugural staff ombuds at Washington University in St. Louis and is a certified organizational ombudsman practitioner with extensive experience in dispute resolution, mediation, negotiation, conflict coaching, and training.  Before joining Washington University in St. Louis last fall, Kuchta-Miller was an associate ombuds at the University of Colorado Boulder where she worked with students, staff, and faculty.

Prior to becoming an organizational ombuds,  Kuchta-Miller worked for 11 years at Hamline University School of Law in St. Paul, Minnesota. At Hamline, she taught as an adjunct clinical instructor for the law school’s Mediation Clinic, where she developed curriculum and supervised law student mediators in area conciliation and housing courts. She also served for five years as a project administrator for Hamline’s nationally-ranked Dispute Resolution Institute and Mediation Center. During her time at Hamline, she was appointed by the Minnesota Supreme Court to the Alternative Dispute Resolution Ethics Board whose purpose is to promote the ethical use of alternative dispute resolution in the state courts.

A licensed attorney and a qualified neutral, she has presented at numerous conferences and seminars and has trained hundreds of individuals in mediation, negotiation, conflict resolution, and communication skills.

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 Questions?

Contact the IOA office at [email protected].