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SOLD OUT In-Person Foundations Course | Baltimore, MD | October 2022
Kimpton Hotel Monaco
2 North Charles St
Baltimore, MD 21201
United States

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Monday, October 17, 2022, 8:00 AM to Wednesday, October 19, 2022, 3:30 PM EDT
Category: Foundations Courses

Foundations of Organizational Ombuds Practice Course 

Course Dates & Times

  • 8:00 AM – 5:00 PM Monday/Tuesday
  • 8:00 AM  3:30 PM Wednesday
Registration & Fees | Course Description | Location 


Registration Rates:

  • $1695 USD IOA Members
  • $1995 USD Non-Members
This course is sold out and registration is now closed. You may join the waitlist for this course or look for another upcoming course below.
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Course Description

Foundations of Organizational Ombuds Practice is offered multiple times each year in various locations, and online. The course covers the fundamentals of the organizational ombuds role based on the principles of confidentiality, neutrality, independence, and informality. Learn how to work with visitors to an office as well as how to act as a change agent within your organization. Practice key ombuds skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. In addition, an experienced and highly committed faculty of ombuds will share best practices around setting up an office and evaluating and communicating the effectiveness of the office.

Learn more about the Foundations course.

Who should attend:

The course is designed for recently appointed ombuds. Its objectives are to help new practitioners: 

  • Recognize the dimensions and parameters of the organizational ombuds role
  • Reflect on their own personal relationship to the role
  • Develop basic skills to perform the role effectively
  • Learn best practices
  • Identify resources to learn more
  • Build a community of practice

This course applies to ombuds programs in organizational settings. It does not address some features unique to other models of ombuds practice, such as classical, advocate, or legislative.

Additional Details

Course Limit




Professional Development Hours (PDH)

This course has been approved for 15 Professional Development Hours towards recertification of the Candidate for CO-OP® and CO-OP® credentials.

Course Location

image of hotel suite including a couch and the corner of a bed

Kimpton Hotel Monaco Baltimore Inner Harbor
2 North Charles Street
Baltimore, Maryland 21201

The course fee does not include travel expenses or the cost of accommodations. Housing arrangements should be made directly with the hotel once you've received a registration confirmation. 

Book Your Room

To reserve a room at the discounted rate starting at $179.00 USD per night (single/double occupancy), reserve onlineThese rates will be available to attendees, based on availability, through Monday, 26 September 2022.


Email the IOA office at [email protected].

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Contact: IOA Office