International Ombuds Association
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Virtual Core Course: Mediation Principles and Practice for the Organizational Ombuds | 8, 10–11 November 2022
Tuesday, November 08, 2022, 8:00 AM to Friday, November 11, 2022, 12:00 PM PDT
Category: Core Courses

Mediation Principles and Practice for the Organizational Ombuds 

Registration & Fees | Course Description


3-Day Course
*no class on Wednesday, 9 November

8, 1011 November 2022

8:00 AM–12:00 PM PT | 11:00 AM–3:00 PM ET

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Registration - Max Occupancy of 30 People

Member Type

Early Bird Rates

17 October 2022

Regular Rates

18 October 2022
IOA Members $1,200 USD $1,300 USD
Non-Members $1,400 USD $1,500 USD

Register Now!


Course Description 

This is a practical skills course. It is designed to provide you with some mediation theory/style information and a lot of practice to enhance your ombuds work. Part of the Ombuds role is to mediate/facilitate difficult conversations within their organizations and this course will boost your skills.  In the neutral mediator/facilitator role, an ombuds utilizes a “face to face” process that supports visitors to give voice to their concerns and to better understand those of the other in order to gain clarity and seek positive outcomes. Whether you are new to mediation or an experienced mediator, by learning the fundamentals of mediation in the context of organizational ombuds services you will enhance your ability to support effective conversations and potentially broaden your services.  

Learning Objectives

Learn to think and practice as the ombuds mediator/facilitator. 
Be the mediator! 


(i.e. Foundations of Organizational Ombuds Practice, equivalent experience, etc.) 

Lean more about Core courses.


Roy Baroff is an experienced and creative conflict engagement professional with strong communication and training skills. Roy is a Certified Organizational Ombuds Practitioner (certified in 2017, renewed 2021) and just completed 7+ years serving as ombuds for faculty and staff at NC State University. He also just finished a 4-year term on the International Ombuds Association Board of Directors. Roy has significant mediation experience (40 years and over 1000 cases in a range of settings) along with adjunct teaching at the university and law school level. Roy’s mediation training experience includes 40 hour, 20 hour, semester, and short course formats. Roy is a reflective mediation / ombuds practitioner.


Additional Details

Course Limit

30 participants

Professional Development Hours (PDH)

This course has been submitted for PDH. Approval pending. 


Email the IOA office at [email protected].

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