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Virtual Core Course: Understand & Communicate Ombuds Value to Your Organization
Monday, January 23, 2023, 7:00 AM to Wednesday, January 25, 2023, 11:00 AM PDT
Category: Core Courses
Understand & Communicate Ombuds Value to Your Organization
3-Day CourseMonday, January 23 7:00 AM–11:00 AM PT | 10:00 AM–2:00 PM ET Need help finding your time zone? Try the Time Buddy App. Registration - Max Occupancy of 30 People
Registration is now closed for this course. Check out next month's Core Course: Coaching with Emotional Intelligence! Course DescriptionParticipants will receive guidance, research, publications, and presentations about Ombuds office value. Participants will create and develop tools to measure and present the value of their program relevant to their stakeholder’s goals, and in alignment with their organization’s mission and values. Finally, participants will strategize how to communicate to specific stakeholder audiences whether they are in an academic, corporate, or public sector. Goals:
The goal of this core course is for participants to learn how they can show and communicate value of their ombuds office to their organizations.
General Learning Outcome:
At the end of this core course participants will become familiar with best practices on how to measure the effectiveness and communicate the value of their Ombuds office while ensuring compliance with IOA standards.
Learning Objectives
Representative TopicsObjective 1: Elements of Effectiveness
Objective 2: Identifying Measures
Objective 3: Communicating and Reporting Effectiveness
Lean more about Core courses. Instructors
Susan Casino Her previous experience includes child abuse investigations, creating and delivering leadership training as well as teaching mediation coursework. She has presented at conferences and symposia on topics of leadership and conflict resolution, taught peer mediation workshops through ACR, and has trained on international platforms. She is currently Co-Chair of the Professional Development Committee for the International Ombudsman Association and has been an active member since 2006. LinkedIn_ SCasino
Lisa Yamagata-Lynch is the University Ombudsperson and Director for the Office of Ombuds Services. Lisa joined the University of Tennessee, Knoxville (UT) as a faculty in 2011. In 2019 she was appointed as the ombudsperson and was promoted to director in 2021. Lisa is a Certified Organizational Ombudsman Practitioner® (CO-OP) and a certified trainer in Crucial Conversations and Crucial Accountability. Additionally, she is a Tennessee Rule 31 General Civil and Family Mediator. As a faculty Lisa holds the rank of Professor in the Educational Psychology and Counseling Department, where she served as a program coordinator, associate department head, and director of graduate studies. Prior to joining the faculty at UT, Lisa was a faculty at the University of Utah from 2001 to 2004 as an Assistant Professor and Northern Illinois University from 2004 to 2011 as an Assistant and Associate Professor. Lisa received her doctoral degree in Educational Psychology as well as Instructional Systems Technology from Indiana University, Bloomington. She received her bachelor’s degree in Psychology from 聖心女子大学—The University of Sacred Heart in Tokyo, Japan.
Chinyere Ukabiala is the Ombuds at Grinnell College, in Grinnell Iowa. Prior to establishing the first Ombuds Program at Grinnell College, Ukabiala was engaged in civil law practice in Iowa, and taught Family Law and Negotiations at Drake University Law school for many years. Her previous work experience includes over three decades of law practice in the UK, Nigeria, and the United States, and co-chairing the Women & Minorities Committee of the Iowa State Bar Association. Ukabiala received her BL at the University College of Law Buckingham, and her JD from Drake University Law School. She is a trained mediator, certified Crucial Conversation Trainer, and a Certified Organizational Ombudsman Practitioner® (CO-OP).
Additional DetailsCourse Limit30 participants Professional Development Hours (PDH)This course has been submitted for PDH. Approval pending. Questions?Email the IOA office at [email protected]. |