- About IOA
- About Ombuds
- Membership
- Events & Training
- Certification
- Resources
- Publications
Virtual Core Course: Effective Communication
Tuesday, June 20, 2023, 8:00 AM to Wednesday, June 21, 2023, 11:00 AM PDT
Category: Core Courses
Effective Communication
2-Day Course | 6 Hours of Instruction
8:00 AM–11:00 AM PT | 11:00 AM–2:00 PM ET Need help finding your time zone? Try the Time Buddy App. Registration - Max Occupancy of 30 People
Course DescriptionOmbuds are required to be excellent communicators, and to coach and teach others how to be more effective communicators as well. We must be attuned to the power and influence of words, and how we can build what Judy Glaser has called “conversational intelligence” in ourselves and those we serve. What do we say to our visitors? What do we say to our organizations? What do we help others to say, and why? This fun and engaging course will cover a range of communication tools, techniques, and skills that an ombuds must have facility with, including:
Lean more about Core courses. InstructorBina Patel is an experienced ombuds, dispute resolution practitioner, and professor - trainer in international business, diverse cultures and multiculturalism. Bina works with the federal government, public, academic, and private sectors. She is the founder of Transformational Paradigms, providing ombuds/conflict resolution services and trainings for the private sector. She enjoys researching and publishing on topics related to ombuds, conflict management, and suicide terrorism. She earned her doctorate in Conflict Resolution & Peacekeeping Analysis and Master's in international business from Nova Southeastern University, and BA from the University of Florida. Bina volunteers for the IOA Conference Committee and Coalition of the Federal Ombudsman and other global non-profits. Additional DetailsCourse Limit30 participants Professional Development Hours (PDH)This course has been submitted for PDH. Approval pending. Questions?Email the IOA office at [email protected]. |