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POSTPONED Foundations Course | Indianapolis, IN | July 2020
JW Marriott Indianapolis
10 S West St
Indianapolis , IN 46204
United States
(317) 860-5800

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Monday, July 20, 2020, 8:00 AM to Wednesday, July 22, 2020, 3:30 PM EST
Category: Foundations Courses

Foundations of Organizational Ombudsman Practice Course

POSTPONED

Thank you for your interest in this course. Due to travel and gathering restrictions, IOA is currently evaluating our in-person trainings for 2020 and beyond. We are in the process of developing alternative offerings. Additional information about our changes to these programs will be posted here. Please stay tuned for more updates.

Last Updated 10 June 2020

 

8:00  a.m. – 5:00 p.m. Monday/Tuesday
8:00 a.m.  3:30 p.m. Wednesday

This 101 style course covers the fundamentals of the organizational ombuds role based on the principles of confidentiality, neutrality, independence, and informality. Participants will learn how to work with the visitor to an office as well as how to act as a change agent within your organization. Practice key ombuds skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. 

Read more about this learning opportunity below.

This course has been approved for 23.5 Professional Development Hours towards the CO-OP® Credential.

Registration & Fees | Course Description | FacultyLocation 


Registration

This Event Has Been Postponed

Registration Rates: $1695 USD IOA Members | $1995 USD Non-Members

Cancellation Policy: Notification of cancellation must be submitted in writing via email to [email protected] Cancellations received by Monday, 29 June 2020 will be refunded, less a $75 USD cancellation fee. No refunds will be made for cancellations received after Monday, 29 June 2020. Substitutions can be made at any time before Monday, 29 June 2020, as long as both attendees are of the same registration type. If you have any questions, please contact the office at [email protected]

Nonpayment Policy: I understand that full payment of course registration fees is required before the start of the course. If full payment has not been remitted on or before 29 June 2020 the registration will be canceled and the spot will be released to the next registrant on the waiting list. If you have any questions, please contact the office at [email protected] or by phone at +1-206-209-5275.

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Course Description 

This course covers the fundamentals of the organizational ombudsman role by emphasizing the principles of confidentiality, neutrality, independence, and informality. Learn how to work with the visitor to the office as well as how to act as a change agent within your organization. Practice key ombudsman skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. In addition, an experienced and highly committed faculty of ombudsmen will share best practices around setting up an office and evaluating and communicating the effectiveness of the office.

As a result of this program you will learn:

  • How the role, scope, and duties of today’s ombudsman began and evolved
  • The four basic principles of the organizational ombudsman role: neutrality, independence, confidentiality, and informality
  • Why confidentiality is essential to the practice and how to maintain confidentiality
  • How to listen as a neutral, including effective techniques for interviewing and inquiring, reflective listening, reframing, identifying issues, and providing options
  • How to manage and work with conflict by employing a battery of skills including listening, coaching, and negotiation techniques
  • How to decide which intervention would be most effective and how to provide feedback to management
  • How to set up and operate an ombudsman office, including the fundamentals of how to log concerns, report to management, and design reports to track issues
  • How to align the ombudsman function with the mission, values, and culture of the organization
  • How to promote the ombudsman role and function, including ways to gain and keep management support

Who should attend:

The course will benefit the recently appointed ombudsman. This course applies to ombudsman programs in organizational settings. It does not address some features unique to other ombudsmen disciplines such as classical, patient advocate, or legislative ombudsman.

Course Limit: 68 participants

Prerequisites: Attendees must be practicing in an ombuds role currently or entering an ombuds role within three months following the course.

This course is approved for 23.5 Professional Development Hours towards the CO-OP® Credential.

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Faculty

More information coming soon.

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Course Location

JW Marriott Indianapolis
10 S West Street
Indianapolis, IN 46204
USA

The course fee does not include travel expenses or the cost of accommodations. Housing arrangements should be made directly with the hotel once you've received a registration confirmation. To reserve a room at the discounted rate starting at $209.00 USD per night (single/double occupancy), reserve onlineThese rates will be available to attendees, based on availability, through Friday, 26 June 2020.

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 Questions?

Contact the IOA office at [email protected].

Contact: IOA Office