IOA International Outreach Committee

About this Committee & Their Mission

The mission of the IOA International Committee is to support the goals and priorities of IOA by engaging ombuds professionals throughout the world with particular emphasis on those working outside of the United States. The committee seeks to promote the establishment of the role of the ombuds in industry and organizations; provide professional development to support and advance the profession; monitor legislation, regulations, and trends which impact the profession; increase leadership participation and representation of the Association via regional advisory committees; and promote partnerships that support and sustain the profession. The values of Diversity, Equity Inclusion and Belonging are of critical importance to the International Ombuds Community and underpin every aspect of the work that the IOC is engaged in. 



  • Fred Wright, Department of Environment, Land, Water, and Planning

Board Liaisons

  • Diana Mosonyi, Harmonikon - Harmonised Conflict
  • Lily Xu, Raytheon Technologies

DEIB Liaisons

  • Geoffrey Bartholomeusz, University of Texas MD Anderson Cancer Center
  • Juan Lattanzio Caro, European Parliment
  • Marilyn Molina, Columbia University
  • Herb Waye, ICANN

Committee Members

  • Francisco Espejo Elgueta, World Health Organization
  • Dolores Gomez-Moran, CO-OP®, World Food Program
  • Sophia Qiao, CO-OP®, Pfizer, Inc.
  • Steven Cordery, Raytheon Corp
  • Jennifer Mahony, Boston Children’s Hospital
  • Zetu Makamandela-Mguqulwa, CO-OP®, Ombuds Consultant
  • Arllon Souza Viçoso, IBM
  • Camilo Azcarate, ESO
  • Michelle Campanella, Postal Saúde

Regional Advisory Committee Chairs

  • Zetu Makamandela-Mguqulwa, CO-OP®, Ombuds Consultant
    RAC Africa Chair

  • Sophia Qiao, CO-OP®, Pfizer, Inc.
    RAC Asia Pacific Co-Chair

  • Fred Wright, Government of Victoria, Australia
    RAC Asia Pacific Co-Chair

  • Steven Cordery, Raytheon Corp
    RAC Europe Chair

  • Arllon Souza Viçoso, IBM
    RAC Latin America and the Caribbean Chair


  • Support the development of the IOA Global Marketing Plan
  • Support the implementation of IOA training to international contexts, outside the U.S.A.
  • Support the Regional Advisory Communities work in advancing the profession through contacting recently appointed ombudsman, relevant associations, networks, and organizations in priority countries

To Join the Committee

The International Outreach Committee will be capped at 15 maximum members.
The IOC promotes its goals by seeking members who are:
  1. Committed to contributing service by playing an active role towards the development the organizational ombudsman profession in particular of new programs or offices, with an interest in the work of Ombuds networks or groups such as the Regional Advisory Communities (RAC).
  2. Full-time Organizational Ombuds, working for an international organization. Up to three exceptions can be made, i.e. they can work for national organizations. 
The IOC composition will have a good balance in regional and sectoral diversity of its members. Overall, the IOC will be capable of working in several languages, and able to represent a variety of sectors (corporate, governmental, university) and geographic regions.
The IOC membership subcommittee may consider exceptions to the above criteria, in alignment with the IOC’s strategic objectives.  

View Volunteer Job Description
Volunteer Interest Form