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Why Should My Organization Have an Ombuds?

The Value of the Organizational Ombuds Role

Whether you are in a higher ed, corporate, government, NGO/association, K-12 or research setting, adding an organizational ombuds is a proven and effective way to: 

  • Build and improve workplace culture

  • Support employees and other stakeholders 

  • Provide an informal and confidential space to identify and address issues

  • Support those impacted by harassment 

  • Prevent bias and harassment issues from escalating 

  • Reduce complaint investigation time

  • Reduce litigation costs 

  • Reduce employment litigation insurance premiums.  

  • Improve governance 

  • Address interpersonal and group conflict 

  • Uncover and address systemic issues to create healthier organizations, and 

  • A myriad of other concerns

Below are several resources to help you learn more.  Whether you are in the C-suite or hold another leadership position in your organization, serve on a Board of Trustees or Directors, or are a lawyer advising organizations or shareholders, the International Ombuds Association is here to help you get started. Contact our Executive Director, Ellen Miller at [email protected] to set up an appointment.    

 

Hear from Organizations

IOA asked CEOs and other C-Suite leadership from Pinterest, Boston Children's Hospital, and AllianceBernstein about the value and impact of their organizational ombuds program.  

Pinterest

 

Boston Children's Hospital

 

AllianceBernstein 

 

Resources about Organizational Ombuds


More Resources

IOA also publishes the Journal of International Ombudsman Association (JIOA) which is available to the public for review on a variety of issues impacting organizational ombuds.