Professional Development Committee


Susan Casino

Committee Members

Alicia Booker
University of Cincinnati

David Bremer
Otis College

Melissa Brodrick
Harvard University

Wanda Donnelly

Tanya Freeman

Donna Louden
National Renewable Energy Lab

Kristine Paranica
North Dakota State University

Martha Patrick
University of Massachusetts, Amherst

To Join the Committee

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The Professional Development Committee is responsible for developing and providing coursework that supports the mission of IOA and the training and development needs of IOA members.    


  • To ensure proper marketing of all IOA training.
  • To ensure Foundations coursework is offered multiple times annually and in appropriate geographic locations.
  • To ensure six new online and relevant courses are offered on an annual basis.
  • To ensure the development of replicable courses that enhance the skillset for new and tenured ombuds.
  • To establish an infrastructure that will support future trainings in non-US regions.
  • To ensure that new Foundations facilitators are certified each year.
  • To ensure that course content is updated as needed.


  • 5 sessions of Foundations of Organizational Ombudsman Practice were offered in various US locations. 1 international Foundations course was offered for the first
  • 2 specialized courses were offered:
    • Working with Groups
    • Motivational Interviewing
  • 6 webinars were offered throughout the year.
  • 2 new Core Courses were developed and taught:
    • Conflict Theory and Application
    • Mediation Theory and Practice
  • Translated all Foundations course training materials into Spanish.
  • Adopted a 2-year training strategy to improve marketing coursework.
  • Foundations Video Project Scope was completed and a targeted deadline established.