Professional Development Committee


The Professional Development Committee is responsible for developing and providing coursework that supports the mission of IOA and the training and development needs of IOA members. 



  • Susan Casino, Consultant

Committee Members

  • Alicia Booker,  Univeresity of Cincinnati
  • David Bremer, Otis College
  • Melissa Brodrick, Harvard University
  • Wanda Donnelly
  • Tanya Freeman, Consultant
  • Donna Louden, National Renewable Energy Lab
  • Kristine Paranica, North Dakota State University
  • Martha Patrick, University of Massachusetts, Amherst



  • To ensure proper marketing of all IOA training.
  • To ensure Foundations coursework is offered multiple times annually and in appropriate geographic locations.
  • To ensure six new online and relevant courses are offered on an annual basis.
  • To ensure the development of replicable courses that enhance the skillset for new and tenured ombuds.
  • To establish an infrastructure that will support future trainings in non-US regions.
  • To ensure that new Foundations facilitators are certified each year.
  • To ensure that course content is updated as needed.


  • 5 sessions of Foundations of Organizational Ombudsman Practice were offered in various US locations. 1 international Foundations course was offered for the first
  • 2 specialized courses were offered:
    • Working with Groups
    • Motivational Interviewing
  • 6 webinars were offered throughout the year.
  • 2 new Core Courses were developed and taught:
    • Conflict Theory and Application
    • Mediation Theory and Practice
  • Translated all Foundations course training materials into Spanish.
  • Adopted a 2-year training strategy to improve marketing coursework.
  • Foundations Video Project Scope was completed and a targeted deadline established.

To Join the Committee

If you are interested in joining this or any other committee fill out this brief survey so we may assist in placing you.

Last Updated 20 May 2020