IOA Research & Assessment Committee

About the Research & Assessment Committee and Their Mission

Established in late 2014, the purpose of this committee is to enhance our practice through filling the research and assessment gap. The committee will also support research and assessment to promote excellence in OO professional development, to study ombuds practices with the intent not only to understand what ombuds do, but also over time to improve practice (knowledge and skills) of experienced and new ombudspersons based on research findings.

Because the ideas of surveys and research have been ephemeral and have easily gotten lost, the topics need a stable, coherent Board-monitored charge and regularly-reported review. The IOA Strategic Plan and mission outline a goal to have an organizational ombudsman in every organization… but we still do not really know who and how many we are. We cannot possibly begin to achieve our strategic plan without immediately improving our knowledge of the profession.
 
As the premiere association for organizational ombudsmen, the IOA has an obligation to coordinate efforts to educate both members as well as organizations about the organizational ombudsman role. It is difficult to achieve our mission without data to support us. The purpose of this committee is to enhance our practice through filling the research and assessment gap. The committee will also support research to promote excellence in organizational ombudsman professional development, to study ombuds practices with the intent not only to understand what ombuds do, but also over time to improve practice (knowledge and skills) of experienced and new ombudspersons based on research findings. 

Participants

Co-Chairs

  • Shannon Burton, Associate University Ombudsperson, Michigan State University
  • Vacant

Board Liaison

  • Bruce MacAllister, International Foundation for Online Responsibility

Committee Members
  • Hector Escalante, University of the Pacific and Earthjustice
  • Jennifer Schneider, University of South Florida
  • Linda Brothers, National Institutes of Health
  • Mary Rowe, Massachusetts Institute of Technology—Sloan School of Management
  • Shereen Bingham, University of Nebraska at Omaha
  • Timothy Hedeen, Kennesaw State University
  • Tyler Smith, Northeastern Illinois University
  • Tiffany Chen, Eastern Michigan University

Priorities 

  • Develop and update a research and assessment agenda for IOA (on an annual basis);
    • Conduct a biennial ombudsman compensation survey
    • Establish a clearinghouse of ombudsman and ombudsman-related materials

Accomplishments 2019-2020

  • Coming soon

To Join the Committee

If you are interested in joining this or any other committee, please visit our Volunteer Opportunities page to learn more about available positions and complete our Volunteer Interest Form.

Volunteer Interest Form
View Volunteer Job Description

Last Updated 5 August 2020