Research and Assessment Committee

Shannon Burton

Shannon Burton, Co-Chair
Associate University Ombudsperson
Michigan State University

 

Willem Kweens, CO-OP
Willem Kweens, CO-OP, Co-Chair
West European Ombudsman
Mars, Inc.

Committee Members

Stylianos Karvelas, National Bank of Greece

To Join the Committee

To become a member of this committee, please contact co-chairs Shannon Burton and Willem Kweens.

Mission

Established in late 2014, the purpose of this committee is to enhance our practice through filling the research and assessment gap. The committee will also support research and assessment to promote excellence in OO professional development, to study ombuds practices with the intent not only to understand what ombuds do, but also over time to improve practice (knowledge and skills) of experienced and new ombudspersons based on research findings.

Because the ideas of surveys and research have been ephemeral and have easily gotten lost, the topics need a stable, coherent Board-monitored charge and regularly-reported review. The IOA Strategic Plan and mission outline a goal to have an organizational ombudsman in every organization… but we still do not really know who and how many we are. We cannot possibly begin to achieve our strategic plan without immediately improving our knowledge of the profession.
 
As the premiere association for organizational ombudsmen, the IOA has an obligation to coordinate efforts to educate both members as well as organizations about the organizational ombudsman role. It is difficult to achieve our mission without data to support us. The purpose of this committee is to enhance our practice through filling the research and assessment gap. The committee will also support research to promote excellence in organizational ombudsman professional development, to study ombuds practices with the intent not only to understand what ombuds do, but also over time to improve practice (knowledge and skills) of experienced and new ombudspersons based on research findings.
  

Priorities

Develop and update a research and assessment agenda for IOA (on an annual basis);
  • Conduct a biennial ombudsman compensation survey
  • Establish a clearinghouse of ombudsman and ombudsman-related materials

Accomplishments

We started this committee in mid-2015 and are proud of the following key accomplishments:

Drafted the next Practice & Compensation survey, which is being launched in 2016

Identified how and where we will store the future IOA clearinghouse of important materials related to the OO profession and have drafted a folder structure to host the information

We have prepared a draft survey to collect what OO research the membership wants to see conducted in the future.

Goals

  • Run the P&C Survey and have a report ready in mid-2016
  • Get the clearinghouse up and running
  • Run the R&A Agenda survey and define next steps
Research and Assessment Job Description