IOA Research & Assessment Committee

About the Research & Assessment Committee and Their Mission

Established in late 2014, the purpose of this committee is to enhance our practice through filling the research and assessment gap. The committee also supports research and assessment to promote excellence in organizational ombudsman (OO) professional development, to study ombuds practices with the intent not only to understand what ombuds do but also, over time, to improve practice (knowledge and skills) of experienced and new ombudspersons based on research findings.

Because the ideas of surveys and research have been ephemeral and have easily gotten lost, the topics need a stable, coherent Board-monitored charge and regularly-reported review. The IOA Strategic Plan and mission outline a goal to have an organizational ombudsman in every organization… but we still do not really know who and how many we are. We cannot possibly begin to achieve our strategic plan without immediately improving our knowledge of the profession.
 
As the premiere association for organizational ombudsmen, IOA has an obligation to coordinate efforts to educate both members as well as organizations about the organizational ombudsman role. It is difficult to achieve our mission without data to support us. The purpose of this committee is to enhance our practice through filling the research and assessment gap. The committee will also support research to promote excellence in organizational ombudsman professional development, to study ombuds practices with the intent not only to understand what ombuds do, but also over time to improve practice (knowledge and skills) of experienced and new ombudspersons based on research findings. 

Participants

Co-Chairs

  • Shannon Burton, Associate University Ombudsperson, Michigan State University
  • Vacant

Board Liaison

  • Bruce MacAllister, International Foundation for Online Responsibility

Committee Members
  • Hector Escalante, University of the Pacific and Earthjustice
  • Jennifer Schneider, University of South Florida
  • Linda Brothers, National Institutes of Health
  • Mary Rowe, Massachusetts Institute of Technology—Sloan School of Management
  • Shereen Bingham, the University of Nebraska at Omaha
  • Timo Hedeen, Kennesaw State University
  • Tyler Smith, Northeastern Illinois University
  • Tiffany Chen, Eastern Michigan University

Practice & Compensation Sub-Committee Members

  • Tim Hedeen, Kennesaw State University
  • Mary Rowe, Massachusetts Institute of Technology—Sloan School of Management
  • Jennifer Schneider, University of South Florida

Priorities 

  • Develop and update a research and assessment agenda for IOA (on an annual basis)
  • Establish a clearinghouse of ombudsman and ombudsman-related materials
  • Conduct the biennial IOA Practice & Compensation Survey and deliver a report to members.
    • IOA is committed to expanding our profession and documenting the value of organizational ombuds worldwide. The biennial Practice and Compensation Survey provides an important snapshot of the contemporary field of organizational ombuds based on responses from members of the International Ombudsman Association (IOA) who were practitioners at the time of taking the survey.
    • In 2020, this committee invited IOA members who were practicing ombuds as of December 31, 2019, to participate in our  Practice & Compensation Survey. In total, 235 out of 780 eligible members participated in the survey. Their responses have been aggregated into the IOA 2019 Practice & Compensation Report (member login is required to view).

 

Review Past Reports

(Member login is required to view the above link.)

Non-Members are invited to Purchase Practice & Compensation reports for $75.

Purchase Reports

To Join the Committee

If you are interested in joining this or any other committee, please visit our Volunteer Opportunities page to learn more about available positions and complete our Volunteer Interest Form.

Volunteer Interest Form
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