IOA Standards of Practice & Code of Ethics

The IOA Standards of Practice are based upon and derived from the ethical principles stated in the IOA Code of Ethics. Each Ombuds office should have an organizational Charter or Terms of Reference, approved by senior management, articulating the principles of the Ombuds function in that organization and their consistency with the IOA Standards of Practice.

In addition, IOA has developed a supplemental Best Practices Guide, intended to provide guidance to Organizational Ombuds in practicing according to IOA Standards of Practice to the highest possible level of professionalism. Any questions or suggested revisions are welcome and should be sent to the Chair of the Professional Ethics, Standards, and Best Practices Committee.

The history of the development of these documents can be found here.