IOA Standards of Practice & Code of Ethics

The IOA Standards of Practice are based upon and derived from the ethical principles stated in the IOA Code of Ethics. Each Ombuds office should have an organizational Charter or Terms of Reference, approved by senior management, articulating the principles of the Ombuds function in that organization and their consistency with the IOA Standards of Practice.


We are pleased to announce that the IOA Board of Directors approved the final, revised Standards of Practice (SOP) and Code of Ethics (COE) at its meeting on 17 March 2022. The new documents are now in effect and are available for download on the IOA website in English. Translations to additional languages will be available later this spring. Learn more on The independent Voice

Standards of Practice In English

UPDATED! Standards of Practice in English 

Code of Ethics in English

UPDATED! Code of Ethics in English 

Standards of Practice In Additional Languages


Standards of Practice in Chinese (中文)

Standards of Practice in French (Francais)

Standards of Practice in Italian (Italiana)

Standards of Practice in Japanese (日本語)

Standards of Practice in Korean (한국어)

Standards of Practice in Brazilian Portuguese (Português)

Standards of Practice in Romanian (Română)

Standards of Practice in Russian (Pусский)

Standards of Practice in Spanish (Español)

Standards of Practice in Thai (ไทย)

Standards of Practice in Amharic (አማርኛ)

Code of Ethics in Additional Languages


Code of Ethics in Chinese (中文)

Code of Ethics in French (Francais)

Code of Ethics in Italian (Italiana)

Code of Ethics in Japanese (日本語)

Code of Ethics in Korean (한국어)

Code of Ethics in Brazilian Portuguese (Português)

Code of Ethics in Romanian (Română)

Code of Ethics in Russian (Pусский)

Code of Ethics in Spanish (Español)

Code of Ethics in Thai (ไทย)

Code of Ethics in Amharic (አማርኛ)