Value & Effectiveness of Organizational Ombudsmen
One of the most important tasks facing organizational ombudsmen is communicating the value and effectiveness of their offices and roles to their institutions and the public. IOA has developed a Communications Toolkit for IOA members to access, as well as a brochure to share with organizations and members of the public.
Recommended Readings to Help with Institutions and the Public
- A Reappraisal - The Nature and Value of Ombudsmen in Federal Agencies, Issued by Administrative Conference of the United States (ACUS), 2016
- The Organizational Ombuds Office and Corporate Social Responsibility: Driving Values in an Organization. Society of Petroleum Engineers. Bonnivier, B. M., Brooke-Lander, M. C., & Lewis, M. R. (2015, March 16). doi:10.2118/173528-MS
- Effectiveness of Organizational Ombudsmen (The Ombudsman Association handbook, courtesy of Mary Rowe)
- Identifying and Communicating the Usefulness of Organizational Ombuds With Ideas about OO Effectiveness and Cost-Effectiveness (Mary Rowe, JIOA, 2010)
- An Organizational Ombuds Office in a System for Dealing with Conflict and Learning from Conflict, or “Conflict Management System” (Mary Rowe, 2008)
- What Is Success in Ombuds Processes? Evaluation of a University Ombudsman. Tyler R. Harrison, Conflict Resolution Quarterly, vol. 21, no. 3 (Spring 2004). Requires password to Wiley site.
- The Ombudsman's Role in a Dispute Resolution System. Mary Rowe, Negotiation Journal, 1991
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