Ruptures, Repairs, and Rebuilding Trust: Tools for Ombuds in Facilitated Conversations and Systemic Reviews
10 December 2026
10:00 AM - 11:15 AM PT / 1:00 PM - 2:15 PM ET / 7:00 PM - 8:15 PM CET
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Registration
- IOA Members: Free
Member registration includes access to the live webinar and the entire library of on-demand recordings.
- Non-Members: $250 USD per webinar
Non-member registration does not include access to the recording. Become a Member Today!
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About the Course
This interactive session equips ombuds with practical frameworks and strategies to help stakeholders address trust breakdowns and repair relationships in both individual and systemic contexts. Using a blend of trust theory, communication models, and facilitation tools, participants will learn how to recognize signs of ruptures, guide parties toward meaningful repair, and foster sustainable trust-building practices. The content is tailored to the unique, neutral role of the ombuds, emphasizing approaches that maintain impartiality while encouraging accountability, openness, and collaboration.
Learning Objectives
After participating in this webinar, participants will learn:
- Recognize and Assess Trust Dynamics – Identify the root causes and common indicators of trust ruptures in organizational systems and interpersonal relationships, using neutral and culturally responsive language.
- Facilitate Trust Repair Conversations – Apply structured techniques, such as the Ladder of Inference and healthy apology frameworks, to guide stakeholders toward accountability, mutual understanding, and agreed-upon trust-building commitments.
- Support Sustainable Trust Rebuilding – Use the Cycles of Trust model to help individuals and teams navigate the rebuilding process, from initial repair to long-term maintenance or transformation.
Professional Development Hours
This course has been submitted for 1 PDH pending approval.
About the Instructor
Aaron Footman III is a seasoned leader in conflict resolution, dedicated to fostering a collaborative and productive workplace through proactive dispute management. As the Supervisory Conflict Prevention and Resolution Branch Manager, he develops and implements Alternative Dispute Resolution (ADR) strategies, ensuring fair and effective conflict resolution.
With extensive experience in mediation, facilitation, and conflict coaching, Aaron leads a team focused on preventing and resolving workplace disputes before they escalate. He works closely with employees, managers, and leadership to promote open communication, strengthen workplace relationships, and uphold fairness and effective conflict resolution as core organizational values. He has created a confidential and emotionally safe space where employees feel seen, valued, and understood. Through psychoeducation and coaching, he empowers employees to engage in and manage conflict constructively.
Aaron has a strong background in human behavior and counseling and is committed to building a culture of respect, understanding, and positive engagement. Through strategic leadership, policy development, and hands-on dispute resolution, he ensures the organization remains a model for constructive conflict management.
Aaron holds a Master’s in Marriage and Family Therapy (MFT) from Liberty University, a master’s in public administration (MPA) from Strayer University, and a B.A. in Business from Bowie State University. Based in Washington, DC, he enjoys traveling, cultural events, extreme sports, and spending time with his family. Passionate about faith, personal growth, and family, Aaron continuously seeks opportunities to inspire and support others in their professional and personal journeys.
Closed Captioning and Languages for Online Webinars & Meetings
IOA is dedicated to making meetings and content more accessible. All IOA Live Webinars will offer closed captioning. This service will also be available for IOA committee meetings upon request. Participation for all is encouraged; if you have any questions, please email the IOA office at [email protected].
This course is presented in English. Captions are available in English by default. Individual participants may choose to see their captions translated into one of the following languages: Arabic, Bangla (beta), Chinese Simplified, Chinese Traditional, Czech, Danish (beta), Dutch, Estonian, Finnish, French (France), German, Hebrew (beta), Hindi (beta), Hungarian, Italian, Japanese, Korean, Malay, Norwegian (beta), Polish, Portuguese, Romanian (beta), Russian, Spanish, Swedish, Tamil (beta), Turkish, Ukrainian, or Vietnamese.
IOA Online Learning & Virtual Event Policies
Webinar Cancellation Policy:
Notification of cancellation must be submitted in writing via email to [email protected]. All cancellation requests received 21 days in advance of the event start date will be issued a refund less a $10 USD processing fee. No refunds will be given thereafter except in the event of extenuating circumstances. Requests for registration cancellation must be submitted in writing via email to [email protected].
Substitute attendees will be permitted. Substitution requests must be in writing via email to [email protected] no later than two days before the event's start date. If you have any questions, please contact the office at [email protected].
Nonpayment Policy:
Full payment of registration fees is required seven (7) days before the start of a course. If payment is not made prior to the start of the course, event details will not be released to you, and your registration may be canceled. The IOA office will contact registered individuals with a balance due before canceling their registration. If you have any questions, please contact the office at [email protected] or by phone at +1-206-209-5275.
Subject to Change or Cancellation:
All IOA Courses are subject to change and/or cancellation.
IOA asks that all registered attendees confirm system requirements and test their computers prior to the start of each virtual session. If the Zoom or other platform used experiences a failure that is beyond our control, IOA may reschedule the session. If an attendee experiences a technical failure on their end, and the session is being recorded, attendees may watch the recorded session. If the session is not recorded, no refund will be issued.
Recording Acknowledgement:
Each virtual session may be recorded. These recordings may be provided for later viewing and may be used for promotional purposes, advertising, and other print and online materials at the sole discretion of IOA. By registering for a virtual session, you consent to be recorded by IOA when attending live sessions.
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