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| Member/Group Member | $50 |
| Student Member | $50 |
| Retired Member | $50 |
| Non-Member | $250 |
About the Course and Learning Objectives
The first two seminars in our series on ethical issues surrounding the Standards of Practice (SOPs) focused on Confidentiality and Independence. These foundational standards are increasingly complex to navigate in a world shaped by evolving technology, expanding access to data, and the growing use of artificial intelligence (AI).
It is difficult to fully explore these standards without taking a deeper look at data security, the responsible use of AI, and the ethical challenges these developments present to our profession. How do we protect confidential information, preserve our independence, and uphold the principles that guide our practice as technology continues to transform and potentially compromise the way we need to work?
The next installment in our series will be a mini-summit dedicated to AI and data security, bringing these critical issues into focus. Through thoughtful discussion and practical insights, we will explore the implications of emerging technologies for our Standards of Practice and consider how we can responsibly navigate these evolving challenges while maintaining the ethical foundations of our profession.
Instructors
Jenn Mahony is the Boston Children’s Hospital Ombuds Office Director. She has 20 years of conflict resolution and conflict resiliency work as an Ombuds, mediator, facilitator, conflict coach, and educator. She focuses on restorative practices so that people can feel successful at work and in their working relationships. She obtained her J.D. from Emory University School of Law in 2001, worked as a dispute resolution professional and Ombuds in New Zealand for almost 10 years, and was an Associate Ombudsman at the National Institutes of Health. She is a member of the International Ombuds Association, and the Arbitrators and Mediators Institute of New Zealand, where she is a fellow in arbitration and on the AMINZ mediation panel. She is a frequent presenter and educator on conflict resolution and building conflict resiliency at work.
Steen Erik Larsen is one of the two ombuds people in A.P. Moller – Maersk A/S. Maersk is a multi-modal transport & logistics company, operating in more than 135 countries, with 100,000 employees, and is a Fortune 500 company. Steen started in Maersk in 1984 and has wide leadership experience spanning multiple industries and functions. His career includes postings in Egypt, USA, UK and he is currently based in Copenhagen, Denmark. Steen holds a diploma in informatics and financial management and is both a certified coach and mediator.
Additional Details and Event Policies
Ombuds Online Seminars focus on emerging topics of interest to ombuds, while others teach diverse skillsets that can enhance an ombuds’ practice. Seminars allow for a deeper dive and more interactive experiential learning formats than a webinar. You can register for a live seminar, or you can purchase that seminar on demand.
Professional Development Hours (PDH)
This course has been submitted for 3 PDH pending approval.
Closed Captioning and Languages for Online Courses
IOA is dedicated to making meetings and content more accessible. All IOA Live Seminars will offer closed captioning. This service will also be available for IOA committee meetings upon request. Participation for all is encouraged; if you have any questions, please email the IOA office at [email protected].
This course is presented in English. Captions are available in English by default. Individual participants may choose to see their captions translated into one of the following languages: Arabic, Bangla (beta), Chinese Simplified, Chinese Traditional, Czech, Danish (beta), Dutch, Estonian, Finnish, French (France), German, Hebrew (beta), Hindi (beta), Hungarian, Italian, Japanese, Korean, Malay, Norwegian (beta), Polish, Portuguese, Romanian (beta), Russian, Spanish, Swedish, Tamil (beta), Turkish, Ukrainian, or Vietnamese.
Cancellation Policy
Notification of cancellation must be submitted in writing via email to [email protected]. All cancellation requests received 21 days in advance of the event start date will be issued a refund, less a $10 USD processing fee. No refunds will be given thereafter except in the event of extenuating circumstances. Requests for registration cancellation must be submitted in writing via email to [email protected].
Substitute attendees will be permitted. Substitution requests must be in writing via email to [email protected] no later than two days before the event's start date. If you have any questions, please contact the office at [email protected].
Nonpayment Policy
Full payment of registration fees is required seven (7) days before the start of a course. If payment is not made before the start of the course, event details will not be released to you, and your registration may be canceled. The IOA office will contact registered individuals with a balance due before canceling their registration. If you have any questions, please contact the office at [email protected] or by phone at +1-206-209-5275.
Subject to Change or Cancellation
All IOA Courses are subject to change and/or cancellation.
IOA asks that all registered attendees confirm system requirements and test their computers before the start of each virtual session. If the Zoom or other platform used experiences a failure that is beyond our control, IOA may reschedule the session. If an attendee experiences a technical failure on their end, and the session is being recorded, attendees may watch the recorded session. If the session is not recorded, no refund will be issued.
Recording Acknowledgement
Each virtual session may be recorded. These recordings may be provided for later viewing and may be used for promotional purposes, advertising, and other print and online materials at the sole discretion of IOA. By registering for a virtual session, you consent to be recorded by IOA when attending live sessions.
Participant Agreement
IOA asks that all participants of any IOA course review the Organizational Values and Community Norms before attending.