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The Ombuds Journey: Tips as You Embark Upon Your Journey

By Kazmere Duffey,
Ombuds Specialist - Los Alamos National Laboratory

My name is Kazmere Duffey. I am from Long Beach, California, which is known not only for its beautiful beaches but also as one of the most diverse cities a person may live in or visit. I currently reside and work in Los Alamos, New Mexico. I am an Ombuds Specialist at Los Alamos National Laboratory.

I have an AA in communications, a BS in human services, and an MA in negotiation, conflict resolution, and peacebuilding.

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The Organizational Ombuds Reader - Call for Nominations

By Shannon Burton, Ph.D., University Ombudsperson, Michigan State University & 
Shereen G. Bingham, Ph.D., Professor Emeritus, University of Nebraska Omaha, 

Dear Colleagues,

The IOA Research & Assessment Committee will be developing The Organizational Ombuds Reader with an anticipated publication date during 2023. This Call for Nominations has been revised in the hope of soliciting articles that fall within the scope of organizational ombuds. In the first call for nominations, we recognized that it was not specific enough to the needs of the members of the International Ombuds Association.

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JIOA Call for Submissions: The Ombud’s Office and Diversity, Inclusion, Equity and Belonging

By Jennifer Swan and Shannon Burton
JIOA Special Issue Editors

Dear Colleagues,

The events of the past two years have brought issues of Social Justice front and center in the United States. Visitors bring concerns related to the complex issues of identity, marginalization, and inclusion impacting their lives in both the workplace and in the classroom. Shepherding the resulting conflicts generates challenges as ombuds strive to stay neutral while considering the impact of social justice on conflict management.

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Join a Focus Group to Help IOA Create a Code of Conduct

By Ellen Miller, Executive Director of IOA

Updated 15 August 2022

The IOA Ombuds has provided upward feedback that our organization may benefit from the creation of a code of conduct for both members and those who participate in association activities. IOA leadership has begun the process to create such a document, but we are only in the drafting stages and need your help.

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Office Openings and Expansions: Nova Southeastern University’s Halmos College of Arts and Sciences (HCAS) Announces its First Ombuds

By Neil Katz, PhD

Responding to a recommendation of the HCAS Faculty Advisory Committee, Dean Holly Lynn Baumgartner has appointed Dr. Neil Katz to serve as the first Ombuds for the faculty and staff of the Halmos College of Arts and Sciences and the Guy Harvey Oceanographic Research Center’s seven departments at Nova Southeastern University’s main campus in Ft. Lauderdale, Florida. Katz will initially serve collateral duties while he maintains his faculty status as a member of the graduate Department of Conflict Resolution Studies (DCRS) offering masters and doctoral degrees.  The Ombuds will be guided by the IOA standards of practice as he consults with office visitors.

Neil Katz brings a wealth of experience and knowledge to the new role including 50 years as a professor at five universities, 37 years of which were with the renowned Maxwell School of Syracuse University where he initiated several conflict resolution programs, served as Director of Training for the Executive Education Program, and conducted workshops for over 10,000 supervisors, managers, union leaders, and employees. In addition, he is the author or co-author of over 60 publications including several on organizational ombuds in higher education, the 600+ page ACUS report on The Nature and Value of Ombuds in Federal Agencies (2016) and three editions of the popular book Communication and Conflict Resolution Skills, which has been in print now for 37 years.  During his professional career in academia, he has received many accolades including the Martin Luther King Jr. Human Rights Award from the Syracuse community for career long commitment to principles embodied in Dr. King’s life and work, the Distinguished College Professor of the Year Award at NSU, and an Award for Distinguished Service to the Field of Conflict Resolution from the Association of Conflict Resolution.

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Ombuds Day 2022 Proclamations – Call for Volunteers

By the 2022 Ombuds Day Committee

 

We need your help! Please continue reading if you are interested in supporting our “Ombuds Day 2022 Proclamation Request-a-thon” scheduled for August 8th – 12th, 2022. Volunteering for this effort is a great way to create awareness and improve understanding of the ombuds profession.  It’s also a great way to meet and connect with other ombuds across the nation.   If you’re interested and short on time, you can skip to the bold text below.

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Announcing the DEIB Framework

By the IOA Diversity, Equity, Inclusion, and Belonging (DEIB) Committee 

In July 2020, in alignment with Goal 4 of IOA's Strategic Plan, "IOA has a culture of diversity, equity, inclusion, and engagement," the IOA Board of Directors established a DEIB Task Force. In July 2021, the Task Force broadened its focus and became IOA’s Diversity, Equity, Inclusion, and Belonging (DEIB) Committee

The DEIB Committee has worked diligently since its inception and we are now pleased to announce a framework designed to guide the IOA toward a more inclusive organization. The framework was voted on and approved by the IOA Board of Directors on 1 June 2022.

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COFO 2022 Annual Conference: Call for Presentations

By Paul Sotoudeh, Chief Ombudsman, USPTO Office of the Ombudsman

The Coalition of Federal Ombudsman (COFO) is pleased to announce that it is now accepting proposals to present at its 2022 Annual Conference on 14 October 2022. As with the COFO Annual Conferences in 2020 and 2021, presenters may present virtually, but COFO hopes to run the conference as a hybrid, with in-person attendance in Alexandria, VA.

Therefore, we are soliciting proposals for both virtual and in-person presentations, with a possibility of a pivot to all-virtual.

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Joint IOA/CO-OP Accreditation Task Force Update - Member Input Requested

By Sue Diviney, Co-Chair, Joint IOA/CO-OP® Accreditation Task Force

In May 2022, IOA announced a Joint IOA/CO-OP® Accreditation Task Force had been formed to advance IOA’s Strategic Direction, specifically, Goal 1.4: Develop a program for accreditation of ombuds offices that are structured to comply with IOA and Standards of Practice and Code of Ethics.

The purpose of the Task Force is to explore the creation of an office accreditation program that will pave the way for refocusing the CO-OP® designation to certify the knowledge, skills, and experience of individuals and remove program requirements from certification. Thus, the group is charged with developing a proposal to accredit programs separately from individual certifications.

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IOA Welcomes a New Ombuds

By Breanne Taylor

Breanne TaylorHello IOA! My name is Breanne Taylor and I am very excited to be serving as the next IOA Ombuds. I have been a member of IOA for almost 10 years and currently serve as the Associate Ombuds at Oregon State University. I am excited to be serving in this role for many reasons but primarily it is the opportunity to work with ombuds across many different sectors, experience levels, and locations that led me to pursue this role. To be in a position to support my fellow ombuds, as they serve their constituents and continue to grow and hone their own abilities within this field, is incredibly energizing.

I want to acknowledge Elaine Shaw, CO-OP®  for all her hard work as the inaugural IOA Ombuds and for the excellent foundation she established for the office. I am excited and eager to be part of its continued success in supporting this community as we adapt to new and perpetual changes. I also want to express my gratitude to Elaine for her warm welcome and guidance as I transition into this role.

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There's Nothing New About the 'New Normal' – Or Is There?

By Doriana Vintilă
Ombuds
PetrOmbudsman Department, OMV Petrom S.A.

Dear colleagues,

During the pandemic period, many organizations were surprised at how quickly their employees adapted to doing their jobs remotely. Psychologists told us that compared to other changes, this one was more easily accepted as it happened under a threat – that of an unknow virus we all needed to hide from.

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IOA Committee Updates July 2022

By IOA

At each IOA Board of Directors Meetings, our association's Committees submit a report about the progress they are making on their latest projects. Each Committee and Task Force has been hard at work supporting our members and helping to advance the organizational ombuds profession.  Please take a moment to read the latest updates from the last couple of Board Meetings.


Conference Committee, June 2022

Conference Committee is beginning the planning process for #IOA2023 in Seattle and would like your input. We are seeking to build upon lessons learned from our virtual experiences in 2021 and 2022 while creating a true feeling of belonging and reintegration from our long separations. If you would like to work with our team, please complete the Volunteer Interest Form with the Volunteer Coordination Committee or contact the Conference Committee co-chairs, Katie Manderson and Bina Patel.

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US Title IX June 2022 Update

By Ellen Miller, IOA Executive Director

On June 23, the US Department of Education issued proposed revisions to US Title IX. Once the Notice of Proposed Rulemaking has been issued in the US Federal Register, all stakeholders will have 60 days to comment. 

Per the press release, the proposed new regulations would:

  • Clearly protect students and employees from all forms of sex discrimination.

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New IOA Standards of Practice & Code of Ethics

Updated Board-Approved Documents Now Available

By IOA

We are pleased to announce that the IOA Board of Directors approved the final, revised Standards of Practice (SOP) and Code of Ethics (COE) at its meeting on 17 March 2022. The new documents are now in effect and are available for download on the IOA website. Current SOP & COE translations include, Amharic, Chinese, French, French Canadian, Italian, Japanese, Korean, Brazilian Portuguese, Romanian, Russian, Latin American Spanish, and Thai. If you would like to suggest another language to add to our translation list, please email the IOA office at [email protected].

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2022 Ombuds Day Announcement

By Ryan Smith, Ed.D., Assistant University Ombudsperson, Office of the University Ombudsperson, Michigan State University

 

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Call for Articles: Just Resolutions - ABA e-newsletter

By Shannon Lynn Burton, Ph.D., University Ombudsperson, Michigan State University

Dear Ombuds Colleagues,

I am writing to solicit articles for the September 2022 Just Resolutions e-newsletter.  This edition centers on the work of ombuds and it would be wonderful if we had a number of individuals interested in writing!

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Hear From the President & Executive Director | Parts One & Two

By IOA

Watch Part One and Part Two of the 2022 Good Day IOA interview between Ronnie Thomson, IOA 2022-2023 President and Ellen M. Miller, IOA Executive Director. Learn about their roles and what's on the horizon for IOA. 



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Who Are Your Champions?

By Ellen M. Miller, IOA Executive Director

IOA Is Looking to Talk to Ombuds Allies

Many ombuds have allies who understand and promote the value and effectiveness of the ombuds office. Whether they are general counsel, Title IX or Clery coordinators, risk managers, HR or compliance professionals, CEOs, presidents, chancellors, or superintendents (just to name a few), these allies help advocate for the ombuds role within an organization.

In alignment with Goal 2 of our Strategic Plan, "Organizational leaders in key sectors understand and value the ombuds function, and IOA," we would like to gain additional insight into the perspectives of these allies and see if they can help us tell your story, especially to their peers.  Are you willing to make an introduction?  If you have a champion in your organization, please reach out to me via email at [email protected] or give me a call at +1 (619) 943-0792.

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All Things Internship Task Force: Call for Volunteers

By Roy Baroff, CO-OP® and Steven Goodstein

The IOA Board of Directors recently approved a plan to create an All Things Internship Task Force (ATI-TF) to explore all things related to organizational ombuds internships including, among other topics, the creation of such programs, identifying existing internship programs, and collecting and developing materials for internship programs. IOA members are invited to participate in the task force.

The ATI-TF Relates Closely to Two of IOA’s Strategic Goals:

  • Goal 4 - IOA has a culture of diversity, equity, inclusion, and engagement. The ATI-TF would be a member-driven project that could create significant engagement opportunities, especially for new and aspiring ombuds who now make up a significant portion of IOA’s membership. Members would be supporting the creation of new opportunities for organizational ombuds work.

Roy Baroff and Steven Goldstein on behalf of the Membership Committee have volunteered to lead the development of this task force. Participants in the Task Force will ultimately select co-chairs to lead the ATI-TF, with final approval of the IOA Board of Directors. The task force will report to the IOA Board of Directors via a Task Force Board Liaison.

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Congratulations to 2022 Distinguished Emeritus Members

By IOA Nominating Committee

Each year, members are invited to nominate retired colleagues to be honored as Distinguished Emeritus members, in recognition of their outstanding and dedicated service to the organization and profession. This year, we had several such nominations for ombuds who have gone above and beyond. These esteemed members were recognized during the 17th Annual IOA Conference. Please join us in congratulating each of them:

Jenna Brown

Retired, University of Denver, Member Since: 2000

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