Introducing In Practice: A new column to consider challenges we face in our profession

Welcome to “In Practice” a new column edited by a panel of experienced ombuds colleagues

Our goal in this column is to elevate ombuds practice by engaging practitioners from all sectors in the analysis and discussion of practice-related dilemmas for which IOA's Code of Ethics and Standards of Practice do not offer conclusive guidance.

In this first column we share an initial anonymous question, along with three curated responses selected for their insights and diversity. This is not an advice column, instead, we are hoping to give voice to a range of thoughtful and incisive approaches to ombuds practice.

We invite you to use the website’s comment feature to share your thoughts on this edition’s question and/or responses. Please be respectful and bear in mind that this forum is open to the public, and your comments are not anonymous. 

We will close each column with a new practice-related question, and invite you to respond with your insights, perspective, and guidance. Responses - which must be under 250 words - can be submitted by email to [email protected]. Submissions may be edited for length and clarity. In our next column we will share a sampling of your responses and again provide a space for public comment and discussion. 

In Practice Editorial Panel:

Dawn Osborne-Adams 

Howard Gadlin 

Martha Patrick 

Mary Rowe 

Thomas Zgambo 

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