By Alexandre St-Jean (il, he), Ombuds

Office of the Ombuds | Bureau de l’ombuds | Shared Services Canada | Services partagés Canada

In April 2023, SSC Office of the Ombuds presented at the International Ombuds Association Annual Conference in Seattle. Their session entitled: “Being a Change Agent for Diversity and Inclusion Using Data and Change Management Methodology” looked at the experience of equity-seeking employees at SSC.

While the research report was not yet published during the IOA Conference, it is now available! In June 2023, SSC’s Ombuds published their report: “Uncovering the human experiences behind the numbers: Deep dive into diversity, equity, inclusion and belonging at Shared Services Canada”.

They received 1,060 responses to their anonymous questionnaire and heard stories from over 100 employees during their discussion series.

The report highlights positive experiences and inclusive practices. It also shines a light on instances of exclusion, discrimination, and harassment. It provides a well-rounded perspective that goes beyond counting answers and shares the personal stories of individuals who:

• Don’t fit the majority narrative
• Face barriers in a system that wasn’t built for them
• May unfairly be viewed as the problem

The office’s hope is that the report’s findings will serve as a foundation for meaningful dialogue and strategic planning. And ultimately that supports SSC in creating a more inclusive and welcoming work environment.