International Ombudsman Association
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Webinar: Establishing Trust in Groups: Lencioni and Google Models in Practice
Thursday, September 12, 2019, 9:00 AM - 10:30 AM PDT
Category: Webinars

IOA Live Webinar

Establishing Trust in Groups: Lencioni and Google Models in Practice

Members: $75
Non-Members: $125

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Interested in the full 2019 Webinar Series? Learn more about the full series and special package pricing

About the Webinar

The purpose of this session is to discuss how to apply two models of trust so ombuds can work more effectively with groups, both to prevent as well as after the impact of an escalated conflict. Participants will review Patrick Lencioni’s team model as well as Google’s Project Aristotle results and explore case studies where the lessons from these models have been used to address group issues. The goal of this trust-building work is to create psychologically safe workplaces and have more effective teams. Participants will identify how to assess and match specific activities to group situations and discuss the application of these models in their organizations. As a result of this session, participants will add groupwork tools and will understand when, what, how, and who to include in a group process.

Learning Objectives:

  • Identify Patrick Lencioni’s Team model and Google’s Project Aristotle to work with groups to both build trust or rebuild trust after conflict’s effect.
  • Discern when and how to use what models with a group and discover how groups can improve communication and conflict competence.
  • Identify different activities and design group sessions to identify issues, establish communication protocols, specify agreement points, and improve psychological safety in workgroups.


Rita Callahan
Ellen Goldstein

Professional Development Hours

Participants will earn 1.5 PDHs upon completion of this webinar. 

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