International Ombudsman Association
Prev MonthPrev Month Next MonthNext Month
Webinar - What's an Ombuds to Do in a Conflict Management System
Thursday, February 14, 2019, 9:00 AM - 10:30 AM PDT
Category: Webinars

IOA Live Webinar

What's an Ombuds To Do in a Conflict Management System

About the Webinar

Every organization has a conflict management system whether they know it or not. Some are more robust than others, some more explicit than others. Come find out more about what an Integrated Conflict Management System looks like and how Ombuds can help an organization become more intentional in its problem-solving options as well as have a more coordinated system with better partnerships.

As a result of this webinar, participants will be able to:

  1. Understand ICMS Theory
  2. The ombuds role as steward of the system
  3. Collaborating and building relationships with HR, EEO, GC, and others


Brian Bloch

Professional Development Hours

About the Webinar

Listening is an important skill for our profession – it truly is one of our “Super Powers”.  However, we don’t always do it well.  We often listen with unintentional and unconscious bias, with ulterior motives, and without clear intention and focus.  In this session, we will develop a definition for what it means to listen well to our visitors, and explore our barriers to listening well.  The presenter will use demonstration and practice tools with those in attendance to hone our listening skills.

Learning Objectives:

  • Use the strategy of reflective listening to help visitors to feel heard and understood
  • Uncover barriers to listening and how they can create unintended consequences
  • Discover the benefits to the visitor and the ombuds when active listening occurs


Kristine Paranica, University Ombudsperson, North Dakota State University

Professional Development Hours

This course is approved for 1.5 Professional Development Hours towards the CO-OP® Credential.

Members: $75
Non-Members: $125

Interested in the full 2019 Webinar Series? Learn more about the full series and special package pricing

Need assistance?

Are you missing your webinar link? Please notify the IOA Office at [email protected] or +1-206-209-5275 at least 24 hours in advance of the webinar if you have not received a link to access the webinar.

Webinar Cancellation Policy