International Ombuds Association
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Virtual Core Course: Effective Communication
Tuesday, June 20, 2023, 8:00 AM to Wednesday, June 21, 2023, 11:00 AM PST
Category: Core Courses

Effective Communication 

Registration & Fees | Course Description


2-Day Course | 6 Hours of Instruction

Tuesday, 20 June &
Wednesday, 21 June

8:00 AM–11:00 AM PT | 11:00 AM–2:00 PM ET

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Registration - Max Occupancy of 30 People

Member Type

Early Bird Rates

 22 May 2023

Regular Rates

23 May 2023
IOA Members $375 USD $475 USD
Non-Members $675 USD $775 USD

Thank you to all who participated. Check out the next Core Course: Cultural Understanding for Ombuds!

Course Description 

Ombuds are required to be excellent communicators, and to coach and teach others how to be more effective communicators as well.  We must be attuned to the power and influence of words, and how we can build what Judy Glaser has called “conversational intelligence” in ourselves and those we serve. What do we say to our visitors? What do we say to our organizations? What do we help others to say, and why?

This fun and engaging course will cover a range of communication tools, techniques, and skills that an ombuds must have facility with, including:

  • Communication as part of coaching visitors for growth, clarity, and accountability
  • Communication as part of productive conflict and relationship restoration
  • Effective and powerful communication from the ombuds office to the organization and leadership


Lean more about Core courses.

This course is presented in English. Captions are available in English by default. Individual participants may choose to see their captions translated into one of the following languages: Arabic, Bangla (beta), Chinese Simplified, Chinese Traditional, Czech, Danish (beta), Dutch, Estonian, Finnish, French (France), German, Hebrew (beta), Hindi (beta), Hungarian,  Italian,  Japanese, Korean, Malay, Norwegian (beta), Polish, Portuguese, Romanian (beta), Russian, Spanish, Swedish, Tamil (beta), Turkish, Ukrainian, or Vietnamese.


Bina Patel Bina Patel is an experienced ombuds, dispute resolution practitioner, and professor - trainer in international business, diverse cultures and multiculturalism. Bina works with the federal government, public, academic, and private sectors. She is the founder of Transformational Paradigms, providing ombuds/conflict resolution services and trainings for the private sector.  She enjoys researching and publishing on topics related to ombuds, conflict management, and suicide terrorism. She earned her doctorate in Conflict Resolution & Peacekeeping Analysis and Master's in international business from Nova Southeastern University, and BA from the University of Florida. Bina volunteers for the IOA Conference Committee and Coalition of the Federal Ombudsman and other global non-profits.

Additional Details

Course Limit

30 participants

Professional Development Hours (PDH)

This course has been submitted for PDH. Approval pending. 


Email the IOA office at [email protected].

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