IOA Ombuds Effectiveness Project

Team's Mission

To equip ombuds offices with guidance, research tools, and training to measure and present effectiveness of their programs relevant to the stakeholder’s goals, in alignment with their organization's mission and values.


About the Project

The Ombuds Effectiveness team has been researching and gathering information on how ombuds share meaningful insight with their organizations. What do their reporting documents, brochures, surveys, and data look like? The goal is to bring all of this knowledge together and a training and a comprehensive toolkit to share with members. Meet the team below and learn more by watching the #GoodDayIOA interview with Jen Mahony.

Goals of the Project:

  • Goal #1 of this project is to gather resources such as articles, webinars, whitepapers, reports, case-law, and any other type of resource that may help us answer these questions. Michael Green, Sofia Trelles, Angella J. Wint, and I are working hard to gather resources for this project.
  • Goal #2 of this project is focused on gathering effectiveness tools. Common examples of tools include annual reports, marketing brochures, surveys, intake forms, reporting templates, and risk and stakeholder engagement frameworks.
  • Goal #3 in creating training and a comprehensive toolkit.
  • Ultimate Goal: Creating training and curating tools to equip us with how to feel confident about how we talk about and measure effectiveness. 

Help the Team By Submitting Documents from Your Ombuds Program

The team is looking for more information. Please share your documents with the team by emailing [email protected] by 28 February.

Submit Today

Ombuds Office Effectiveness Project Team

  • Susan Casino
  • Hector Escalante - Read Hector's Blog Post
  • Michael Green
  • Tom Hedeen
  • Jennifer Mahony - Read Jen's Blog Post
  • Bill Maurer
  • Reese Ramos
  • Janis Schonauer
  • Ronnie Thomson
  • Sofia Trelles
  • Randy Williams
  • Angella J. Wint

#GoodDayIOA Interview

In the latest, Good Day IOA video, IOA President Melanie Jagneaux interviews Jenn Mahony about IOA's Ombuds Effectiveness Project.