- About IOA
- About IOA
- Board of Directors
- Committees & Task Forces
- Strategic Plan
- Regional Advancement Communities
- Standards of Practice & Code of Ethics
- Frequently Asked Questions
- IOA's Ombuds for Members
- Inclusion and Belonging
- IOA Values and Norms
- IOA Concern and Complaint Policy
- Contact Us
- Sponsorship Opportunities
- IOA Sponsors
- About Ombuds
- Membership
- Events & Training
- Certification
- Resources & Research Hub
- Resources
- Research Hub
- Publications
|
|
Member Type |
Early-Bird RatesThrough 9 March |
Regular RatesAfter 9 March |
| IOA Members | $375 | $475 USD |
| Non-Members | $675 | $775 USD |
Register Now
This course is presented in English. Captions are available in English by default. Individual participants may choose to see their captions translated into one of the following languages: Arabic, Bangla (beta), Chinese Simplified, Chinese Traditional, Czech, Danish (beta), Dutch, Estonian, Finnish, French (France), German, Hebrew (beta), Hindi (beta), Hungarian, Italian, Japanese, Korean, Malay, Norwegian (beta), Polish, Portuguese, Romanian (beta), Russian, Spanish, Swedish, Tamil (beta), Turkish, Ukrainian, or Vietnamese.
About the Course
Conflict Resilience Coaching is an emerging, strengths-based approach that equips individuals to navigate conflict with greater confidence, adaptability, and integrity. Rooted in principles of conflict transformation, resilience theory, and coaching practice, this modality shifts the focus from fixing problems to building personal and systemic capacity for constructive engagement.
This interactive six-hour training introduces ombuds, mediators, lawyers, and other dispute resolution professionals to the foundational concepts and skills of conflict resilience coaching. Participants will explore how coaching conversations can uncover strengths, clarify values, and transform conflict narratives into opportunities for growth. Through a blend of reflective exercises, live demonstrations, and guided practice, attendees will learn how to integrate resilience-oriented coaching tools into their existing professional frameworks.
The session emphasizes real-world application—how to support clients before, during, and after conflicts by cultivating awareness, emotional regulation, and self-determined action. Participants will also learn to differentiate coaching from other modalities such as mediation, counselling, and ombuds practice, and to identify where resilience coaching can enhance their work.
Conflict Resilience Coaching complements the dispute resolution field by fostering sustained capacity, not just resolution. This training offers a practical, human-centred approach that strengthens both practitioners and the systems they serve.
Learning Objectives
After engaging in this session, participants will be better able to:
- Define conflict resilience and describe how a strengths-based coaching framework differs from other dispute resolution modalities.
- Apply core coaching skills—including deep listening, powerful questioning, and reframing—to help clients build clarity, confidence, and adaptive capacity in conflict.
- Use the Conflict Resilience Coaching Model to design and facilitate coaching conversations that enhance self-awareness and sustainable conflict engagement.
About the Instructor
Dr. Matt Ricke (he/they) serves as a University Ombuds for Colorado State University. Matt holds a Ph.D. in Higher Education and Student Affairs Leadership from the University of Northern Colorado, is a qualified mediator, Board Certified Coach (BCC) with an endorsement in Executive and Leadership Coaching, and a Certified Organizational Ombuds. Matt serves as co-chair of the Ombuds Committee of the American Bar Association (Dispute Resolution Section) and is a member of the International Ombuds Association, Mediators Beyond Borders International, and the American Academy of Experts on Traumatic Stress.
Additional Details and Event Policies
Course Limit
30 participants
Professional Development Hours (PDH)
This course is pending approval for 6 PDH.
Cancellation Policy
All cancellation requests received on or before Monday, 20 April 2026, will be issued a refund less a $75 processing fee. No refunds will be given thereafter except in the event of extenuating circumstances. Requests for registration cancellation must be submitted in writing via email to [email protected]. Substitute attendees will be permitted. Substitution requests must be in writing via email to [email protected] no later than two days before the event's start date of 11 May 2026.
Nonpayment Policy
Full payment of course registration fees is required before the start of the course. If full payment has not been remitted on or before Monday, 4 May 2026, event details will not be released to your registration. If you have any questions, please contact the office at [email protected] or by phone at +1-206-209-5275.
Technical Failure Policy for Virtual Courses
It is the responsibility of the registrant to confirm system requirements and test their computers prior to the start of each virtual session. If a technical failure is the fault of the service provider and the session is not able to be broadcast as planned, IOA reserves the right to reschedule the session. If an attendee experiences a technical failure on their end, IOA is not responsible for refunding the participant or providing applicable PDH hours.
Virtual Session Recording Release
Each virtual session may be recorded, including chat transcripts. These recordings may be provided for later viewing and may be used for promotional purposes, advertising, and other print and online materials at the sole discretion of IOA. By registering for a virtual session, you consent to be recorded by IOA when attending live sessions.