Welcome to the Outsourced Ombuds Directory

Connect with Skilled Ombuds Practitioners

If you are looking for assistance in developing or enhancing your ombuds program, you may want to consider the option of working with an outsourced ombuds and/or other ombuds service providers.

IOA has recently created the IOA Outsourced Ombuds Directory (OOD) to facilitate these connections.

You can use the OOD to find IOA members who practice to IOA Standards of Practice & Code of Ethics and are available to provide outsourced (external) ombuds services to your organization on a contract basis. Directory members may also consult with organizations seeking advice on how to set up a new ombuds office or support existing ombuds offices who would benefit from an experienced ombuds to help improve procedures, policies, reporting, or help with an overflow of visitors. Ombuds from around the world are encouraged to join the directory and may offer services locally or internationally.

If you would like to promote a job opening for ombuds services we encourage you to post the position on the IOA Job Board.

Please note this directory is not for individuals looking for an ombuds to assist with a particular issue or concerns they are facing. If you would like to talk to or hire an ombuds on a personal basis you can learn more on this page

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How Can an Outsourced Ombuds Help Your Organization?

Similar to in-house ombuds, outsourced ombuds and other ombuds service providers are a valuable option for organizations of all types to consider while also providing outside expertise to: 

  • See visitors and provide case consultations
  • Design and/or manage a program
  • Advise on and/or implement the necessary program systems, practices, policies, reports, communications, surveys, and/or assessments
  • Create, facilitate, and deliver topical training, workshops, and/or other types of spaces
  • Apply skills and capabilities stemming from professional experience beyond ombuds experience, such as people-management, coach, mediator, and/or other forms of conflict resolution.

Outsourced ombuds often possess other potential advantages for your organization, such as:

  • Increased employee comfort and trust in a third party when raising confidential issues
  • Viewed as an outside expert and authority by employees and leadership, making it possible for an organization to be more open to hard messages and/or held to account 
  • An ability to spot timely cultural and behavioral shifts surfacing across multiple institutions and organizations and apply learning from those insights and trends
  • Access for employees to ombuds with diverse demographic identities, communication styles, professional backgrounds, and/or cultures
  • Provide extended coverage to support visitor needs across different time zones, as well as geographies and languages
  • Augment in-house ombuds programs: case consultations, ombuds coaching and development, and/or case management when a conflict of interest exists related to a specific issue
  • Worry-free redundancy, supplying continuous coverage during holidays, and leave

The OOD Is Designed to...

  • Connect those seeking knowledgeable and skilled ombuds practitioners. View the Directory
  • Feature experienced IOA members who are available to offer their services to a wider audience. Members can join here!

Services Listed in the OOD Can Include the Following

  • Outsourced ombuds services for companies, educational institutions, and other organizations on a contract and/or temporary basis
  • Conference Ombuds services
  • Support when hiring an ombuds or ombuds office support staff
  • Consulting on difficult cases
  • Building ombuds office awareness/communication strategies
  • Designing and/or managing an ombuds program
  • Establishing an ombuds office case management system, policies, and practices
  • Developing surveys and/or assessments, analyzing feedback, and creating reports
  • Evaluating existing ombuds programs
  • Writing annual reports
  • Assisting existing ombuds team to work directly with visitors (handling case overflow)
  • Creating, facilitating, and delivering topical training, workshops, and or other types of dialogue spaces not offered by IOA
  • Providing ombuds leadership, coaching, mediation, or other forms of conflict resolution consulting services

Disclaimer: IOA does not guarantee the work of any of the providers included in this directory and does not verify the qualifications of providers. Learn more.

Please email [email protected] with questions or feedback about the Directory, or for further assistance.

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How to Join the Outsourced Ombuds Directory

IOA Members meeting certain criteria may join the Outsourced Ombuds Directory. The annual fee is $250 USD per year. Members of the directory will have an opportunity to renew their listing annually.

We are now offering a discounted rate for members who join from the same firm. The first listing will be full price at $250 USD, and each additional member from the same firm will be able to join the directory for $175 USD.

Learn More

IOA Outsourced Ombuds Directory Disclaimer

The IOA Outsourced Ombuds Directory is offered solely as a service to organizations wishing to contract with ombuds or other ombuds service providers who have represented that they adhere to the Code of Ethics and Standards of Practice of the International Ombuds Association (IOA).  The information provided in this Directory is for general information only and has been provided by the people or entities listed, who are independent service providers. IOA makes no recommendation, representation, or warranty of any kind, express or implied, regarding the adequacy, validity, reliability, or completeness of the information provided, or of the fitness for a particular purpose of any person or entity listed in the directory. IOA encourages organizations to conduct their own due diligence on the listed service providers. UNDER NO CIRCUMSTANCES SHALL IOA HAVE ANY LIABILITY FOR ANY LOSS OR DAMAGES AS A RESULT OF THE USE OF A SERVICE PROVIDER LISTED IN THIS DIRECTORY.