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Call for IOA Board Nominations

The IOA Board of Directors Call for Nominations Is Open

The nominations window will close on 16 December 2021.

We are pleased to invite you to submit nominations for the IOA Board of Directors. This is the first step in kicking off the elections process for the next set of directors. All eligible candidates directors will begin their service following the 2022 IOA Annual Business Meeting in March 2022.


Your Questions Answered

How Is this Nominations Cycle Different from Others in the Past?

After the November 2021 Special Member Meeting, several changes were made to the IOA Bylaws and Articles of Incorporation. Due to these changes, IOA will be following a modified process to catch up after the postponed 2021 election.

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The Results Are In: IOA Bylaws & Articles of Incorporation Amendments Passed

16 November 2021 Member Vote Results

All proposals were passed by a clear majority.

On 16 November 2021 at 8:30 AM Pacific Time, voting at the IOA Special Member Meeting concluded. After a quorum of 322 members was declared achieved, a live vote was conducted for each proposal and tallied along with the proxy votes that were previously submitted. Below are the final results of each vote. All proposals were passed by a clear majority.

Based on these results, the new IOA Bylaws are now in effect. The IOA Articles of Incorporation will be revised and filed as required by IOA's attorney, and then shared with members once available. 

In alignment with these new changes, we will soon be opening the 2021 & 2022 Call for Board Nominations. Please be on the lookout for an announcement email soon. Additionally, we will roll out a new name and logo in early 2022 and implement other necessary changes to our elections process as a result of the revised Bylaws.

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Executive Director Search Update and Request to Membership

By Lee Twyman, Executive Director Search Team Co-Chair

In late September, the IOA Executive Director Search Team began our search for IOA’s next Executive Director. The Search Team values members’ perspectives as we meet the goal of selecting a new ED that represents you, our members, and we wish to share the following update and give you the opportunity to provide input. Our next ED will be a full-time position and work in collaboration with membership, the Board, and our staff to advance the goals of the IOA and the Organizational Ombuds profession. As a reminder, the Search Team includes the following members: Marcia Gee Riley, Juan Lattanzio, Suzanne Diviney, Marcia Martinez-Helfman, Lindsay Jennings, IOA Managing Director, and Co-Chairs Willem Kweens and Lee Twyman. Please view the IOA Board-approved ED position description for reference.

The search process and timeline includes:

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Call for Proposals: LERA & SHRM Conferences

By Chuck Howard, IOA Executive Director

I would like to make members aware of two upcoming opportunities to submit proposals to present at conferences of associations in related professions. IOA members have presented at these and other conferences in the past to help promote the value and increase knowledge and understanding of the ombuds profession, and I have as well. Our membership has a wealth of knowledge and insight to share and I encourage you to consider participating as a presenter or attendee at these conferences. 


LERA 74th Annual Meeting

June 2-5, 2022 – Virtual Conference
"Elevating Voice and New Voices in the Workplace and Beyond"

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Get Caught Up on the Past Nine Months of Updates


Find out what you missed and what you need to do next.

Have you been following all of the latest updates on the IOA Bylaws and Articles of Incorporation? Are you feeling a little overwhelmed and lost in the sea of documents and links?

Here is a timeline to help you make sense of it all and help inform you about the next two steps of this process, including participating in one of the October Town Halls taking place on 26 October and placing your vote by proxy or at the next Special Member Meeting taking place on 16 November.

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Proposed Bylaws Amendments Update September 2021

Fall 2021 Bylaw's & Articles of Incorporation Update

IOA's Board of Directors has announced a new process to amend the IOA Bylaws & Articles of Incorporation. Members received an email on 1 October 2021 summarizing past events, meetings, and conclusions regarding the IOA Bylaws & Articles of Incorporation. This email also included information about the next steps the Board will be taking to finalize the proposed changes. These steps will include hosting two more town hall-style meetings and opening a new vote.

Below is a shortened version of the information members received. Members can log into their IOA profile to review the information in its entirety.  


Summary of Events & Updates on Our Progress

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Executive Director Position Announcement

IOA Launches Search for New Executive Director

We are pleased to announce the launch of our search for IOA’s next Executive Director. This full-time leadership opportunity will soon be posted to a number of job boards and will remain open until 31 October 2021

The IOA Executive Director (ED) is the champion and public-facing representative for our association, its members, and the Organizational Ombuds profession. The ED is an advisor to and a leader of strategic initiatives for IOA. The ED builds relationships and networks, working across all representative sectors to promote and further the strategic goals of the organization while advancing IOA’s diversity, equity, inclusion, and belonging efforts. The ED has a primary focus on the overall growth of the organization, including membership expansion and revenue generation. The ED works in partnership with IOA’s association management staff and reports to the IOA Board of Directors.

View the Full Position Description & Application Instructions


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IOA Rebranding - Member Feedback

The Way Forward: An Informed Design

In 2018, IOA partnered with Westfourth Communications to redefine the way we communicate about IOA as an organization and the Ombuds profession as a whole. From building foundational core messaging to establishing a mission statement, values, and tagline member outreach and member feedback have served as our roadmap to modernize the IOA brand. 

Here is a recap of the rebranding timeline to date:

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IOA Membership: Reaching New Milestones

We Now Have More Than 1,000 Members

By IOA

The International Ombudsman Association (IOA) is a member-led, professional association committed to supporting ombuds worldwide. Formed in 2005, we are one of the largest international associations of professional ombuds practitioners in the world, now representing more than 1,000 members across the globe. 

Learn more about the people who make up our association, where do they come from, and what their work looks like. 

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August Member Dialogue Summary

An Update on the IOA Bylaws & Article of Incorporation Vote 

The IOA Board of Directors wishes to extend its sincere appreciation to all of the IOA members who participated in the two Member Dialogues on August 12 and expressed their viewpoints and concerns. IOA member involvement and passion in support of the profession in this association are central to its identity and essential to its ongoing relevance and success.

The August Member Dialogues were created to intentionally engage members in an important discussion concerning potential changes to its organizational structure. The membership was called to express their concerns and opinions and the membership answered that call. Thank you.

More than 200 participants dialed into the Member Dialogues to discuss proposed changes to the IOA Bylaws. Recordings of the Dialogues have been added to the IOA Online Learning Center (member login required).

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Executive Director Chuck Howard to Retire

Search for New ED to Launch Soon

Dear IOA Members,

We write to let you know that our Executive Director, Chuck Howard, will be retiring from his position effective 31 December 2021.

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IOA 2021 PDC Needs Assessment Survey

Help Shape the Future of IOA Education

By Susan Casino & Alicia Booker, Professional Development Committee Co-Chairs

Photo of Presenter Pointing to a Bulletin BoardIf you missed it, we wanted to remind you that it’s time again for an IOA Training Needs Assessment Survey. This is your opportunity to share ideas on additional training that you believe should be part of our current training library.

We encourage you to review the current list of trainings found on our Online Learning Center before completing the survey. We find that we regularly point members to these trainings as many are not aware that these amazing resources already exist. Our library of more than 30 recorded webinars is available to all members free of charge.

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COFO Annual Conference 2021: Call for Presentations

By Paul Sotoudeh, Chief Ombudsman, USPTO Office of the Ombudsman

The Coalition of Federal Ombudsman (COFO) is pleased to announce its 2021 Annual Conference, being held virtually on October 15, 2021, and COFO’s Conference Committee is now accepting proposals to present at the conference.

The Annual Conference is focused on the needs of ombuds practitioners serving in the federal government, but the day is always an ombuds-wide family affair and we welcome anyone either practicing as an ombuds or interested in ombuds to join us as an attendee or presenter. Registration is free, and the conference typically draws around 200 attendees from across the ombuds profession and broader ADR community.

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CO-OP® Inactive Status Update

One-Time CO-OP® Amnesty Program
Apply for Inactive Status Today


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Member Dialogues on the Proposed Amendments to the IOA Bylaws & Articles of Incorporation

Members Are Invited to Share Their Thoughts & Questions

All IOA members are invited to participate in one of two Member Dialogues focused on the proposed amendments to the IOA Bylaws & Articles of Incorporation.

These dialogues will provide a space for members to discuss the proposed Bylaws changes, provide input, and ask questions of the IOA Board of Directors. The meetings will include small group discussions to encourage meaningful conversation. 

The Member Dialogues are identical in format and purpose and will follow the same agenda. We will begin in a large group with the same opening remarks, then move into the small breakout groups for 40 minutes. Each breakout group will be facilitated by a board member, who will capture the notes of the discussions and share highlights with the large group when it comes back together. 

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15 July 2021 Special Member Meeting Summary

Updates from the Special Meeting

Thank you to all members who voted by proxy or participated in today’s special meeting of the membership to discuss the proposed revisions to our organization’s Bylaws and Articles of Incorporation.

During the meeting, members raised procedural issues, which delayed the discussion of the motion to approve the changes to IOA's Bylaws. By the time the procedural issues were resolved, the time that had been dedicated for discussion had expired and the motion to vote was withdrawn. In the remaining few minutes, several members expressed views and asked questions. The Board will meet next Monday, 19 July 2021 to discuss how best to move forward.

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Comments on Bylaws Revisions from Chuck Howard

By Chuck Howard, IOA Executive Director

Photo of Charles HowardI am not an ombuds, but I have been a member of IOA in whatever category I was allowed to be since its inception. I have represented and worked with ombuds for more than 30 years, and I hope that my advocacy and admiration for ombuds and the work that they do has been apparent.

For the past two years, I have been privileged to serve as the Executive Director of IOA, and I have worked very hard to expand awareness of the ombuds role externally; and also, within IOA, I have tried to help it become a more effective association for the ombuds profession. I am keenly aware of the strong history of voluntarism within IOA but also keenly aware of the need for more professionalism in how IOA operates. Over the years, since IOA was so small, much of its work and decision-making has been conducted much like a committee of the whole. As IOA has grown—and especially if it wants to continue to grow—as a profession, that model of collective decision-making does not always serve the organization well. There is a Board of Directors for a reason—to provide leadership and guidance on difficult questions. 

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Toward A More Inclusive Future

Message from the IOA Executive Committee

Dear IOA Members,

We strongly encourage everyone’s participation in the upcoming Special Member Meeting on Thursday, 15 July to cast your vote on the proposed revisions to the IOA Bylaws and Articles of Incorporation. All votes matter and count toward the required quorum (and your chance to win prizes!). If we do not meet quorum (approximately 250 votes), regardless of the votes cast, the Bylaws will fail. 

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Results of the Independent Review

Special Member Meeting for Bylaws Revisions Announced

In our roles as ombuds professionals and association members, it has never been more important to continue our advancement of standards and practices that strengthen IOA’s commitment to diversity, equity, inclusion, and belonging (DEIB).

As the world continues to grapple with some of its most complex and painful challenges, our pursuit of justice continues. This includes ensuring that we maintain fair and equitable processes for qualification, nomination, and election to the IOA Board of Directors.

In March of 2021, IOA's DEIB Task Force reported concerns regarding IOA elections IOA leadership took immediate action and approved an outside review of the nomination and selection process as it pertains to Board service. That independent review, conducted by the law firm of Ahmad Zaffarese LLC, recently concluded. The firm's report offers valuable, actionable insight and makes several recommendations the Board has been considering as proposed changes to IOA's Bylaws. These newly proposed changes are to be submitted to a vote of IOA members at a special member meeting to be held this July. Among the review’s findings are the following:

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IOA Ombuds Program Survey

Share Your Insights & Feedback

Dear Colleagues,

Nearly a year ago, in July 2020, the IOA Board of Directors unanimously voted to extend the IOA Pilot Ombuds Program for one year. As we are nearing the end of this term, our IOA Ombuds, Elaine Shaw, CO-OP®, has proposed a process for evaluating the effectiveness of the program. This process will provide support for the IOA Board’s decision-making about whether to continue the IOA Ombuds Program beyond the current agreement expiration in October 2021.

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