IOA was once again a sponsor of the Clery Center's annual National Campus Safety Awareness Month's Summit on September 10, 2025. The Clery Center provides technical assistance and advocacy on campus security issues and helps educate stakeholders around the Campus Security Authority (CSA) designation. Being named a CSA could impact an ombuds' ability to maintain confidentiality around campus security issues. This sponsorship provides IOA with an opportunity to explain our work, define how ombuds fit into the campus ecosystem, and to educate that ombud who practice to standards do not need to be designated as CSAs.  

Sarah Klaper, Immediate Past President and University Ombudsperson at Northwestern University, joined me in this effort. Below is an excerpt from our introductory comments that we hope may be useful to you in your education of your offices.   

You may have the word Ombuds but may not know how they may fit into your campus ecosystem or how they relate to this upcoming session.   

We recognize that many ombuds offices—both in the U.S. and around the world-are navigating budget constraints that can limit access to valuable professional development opportunities. In response, IOA is pleased to offer a limited number of supported registrations for current members to attend the 2025 September Symposium, taking place on 30 September.

If you no longer have access to professional development funding but would benefit from participating in the September Symposium, we encourage you to reach out to me by 1 September to express your interest.  

We especially welcome applications from our international colleagues.

IOA's Internationalization Task Force finished its work earlier this year and recommended a series of priorities to guide international activities. This included regional education, greater clarity for the four Regional Advancement Communities (RACs) and exploring how best to advocate and protect the OO model in Europe.

This prioritization identified Canada as the next area of focus internationally. As a result, we have increased our outreach to this important community, developed a Canadian focused Foundations curriculum, and teed up a regional Foundations instructor team going forward. We also participated in a special Ombuds Symposium convened by the University of St. Paul’s Center for Informal Dispute Resolution in May, and held our first Foundations in Ottawa this September.

Did you know that Canada is home to IOA’s second largest group of members? Did you also know that the Canadian Public Sector Ombuds are the largest population of organizational ombuds in Canada with over 120 and counting? There are currently 50 federal government ombuds offices supporting the federal public sector and the community is robust and organized. They have just completed an introductory video building on IOA’s Modern Ombuds video that is available in both English and French for Canadian offices. These videos were shared at the Forum for Canadian Ombudsman (FCO’s) Annual Conference in October:

IOA launched our Organizational Values and Community Norms, and the Concern and Complaint Policy for all IOA participants back in 2023.    

It has been about 18 months since these were approved by the Board of Directors, and we would like to hear your perspectives on their impact via this short survey.   If you prefer, please feel free to reach out to me, or our our Ombuds team. 

Together, we will build and nurture the community we want at IOA.  

By Alicia Booker, PhD, IOA President & Ellen Miller, IOA Executive Director

A Special Message to IOA Members

In the spirit of believing we are one humankind, and one global community, we must take time to pause and acknowledge the extreme devastation, pain, suffering, and grief that so many are experiencing in our community, our organizations, and in our world. As we move into the season of holidays and family celebrations, our hearts, and thoughts go to all who are suffering.    

Advocacy Committee Update:  

Our Advocacy Committee is hard at work preparing resources members can use across sectors to help advocate for ombuds offices in their organizations. These include:  

1) An IOA Organizational Engagement “Triage” Template

Advocacy Update  

 IOA Advocacy Committee Co-Chair Sarah Klaper and Executive Director Ellen Miller had an exceptionally productive meeting with representatives of the U.S. Department of Education on February 14.  Similar to our congressional meetings last fall, the opportunity to connect with policymakers one-on-one to discuss how organizational ombuds who practice to standards support the campus security landscape proved to be both illuminating and valuable.  The Department is currently in the process of updating the Clery Handbook as new guidance, and we hope to be a resource to the Department, as needed.      

This latest effort reinforces the importance of building relationships for IOA.  Please reach out to Sarah or Ellen if you have any questions.   

UPDATE: September 2022

IOA Lobbying Update - Title IX Comments and Upcoming Congressional Meetings

IOA filed comments with the US Department of Education on their proposed amendments to Title IX this week. Phase 2 of our advocacy efforts to advance Organizational Ombuds will begin next week when we start meeting with US federal lawmakers. IOA retained a D.C. lobbying firm to help inform our strategy. Our goal is to educate key members of the US House and Senate about Organizational Ombuds generally, the role you play in the campus security landscape, and why confidentiality is critical to your work.

Stay tuned for a briefing post-lobbying. Want to get involved in IOA’s Advocacy Committee? 

By Ellen Miller, Executive Director of IOA

Updated 15 August 2022

The IOA Ombuds has provided upward feedback that our organization may benefit from the creation of a code of conduct for both members and those who participate in association activities. IOA leadership has begun the process to create such a document, but we are only in the drafting stages and need your help.

By Ellen Miller, IOA Executive Director

On June 23, the US Department of Education issued proposed revisions to US Title IX. Once the Notice of Proposed Rulemaking has been issued in the US Federal Register, all stakeholders will have 60 days to comment. 

Per the press release, the proposed new regulations would:

• Clearly protect students and employees from all forms of sex discrimination.

Watch Part One and Part Two of the 2022 Good Day IOA interview between Ronnie Thomson, IOA 2022-2023 President and Ellen M. Miller, IOA Executive Director. Learn about their roles and what's on the horizon for IOA. 

View Part One on YouTube

View Part Two on YouTube

By Ellen M. Miller, IOA Executive Director

IOA Is Looking to Talk to Ombuds Allies

Many ombuds have allies who understand and promote the value and effectiveness of the ombuds office. Whether they are general counsel, Title IX or Clery coordinators, risk managers, HR or compliance professionals, CEOs, presidents, chancellors, or superintendents (just to name a few), these allies help advocate for the ombuds role within an organization.

In alignment with Goal 2 of our Strategic Plan, "Organizational leaders in key sectors understand and value the ombuds function, and IOA," we would like to gain additional insight into the perspectives of these allies and see if they can help us tell your story, especially to their peers.  Are you willing to make an introduction?  If you have a champion in your organization, please reach out to me via email at [email protected] or give me a call at +1 (619) 943-0792.

By Ellen Miller, IOA Executive Director

Greetings IOA Members & Supporters,

Thank you for the very warm welcome and the many kind messages I have received. I am now well into my third week at IOA, learning about the organization’s many committees, task forces, and projects, and attending the March Virtual Foundations course this week. One thing is very clear: I am so impressed with the tremendous energy and engagement of our members.  

Call to Action

By Ellen Miller, IOA Executive Director

Calling All US Academic Ombuds

We need your help. The US Department of Education has finalized its proposed amendments to Title IX and we expect a Notice of Proposed Rule Making to be issued in the next 60–90 days. According to an abstract previewing the amendments, the following changes may be included to align Title IX with Biden-Harris Administration priorities: 

• Designation of coordinator
• Dissemination of policy
• Adoption of grievance procedures
• Definitions
• Recipient’s response to sexual harassment
• Grievance process for formal complaints of sexual harassment
  
  

You may recall that in March 2021, President Biden directed the Department of Education to review changes made to Title IX during the Trump administration that prompted a week of exploratory hearings last summer. IOA participated by submitting comments that encouraged the retention of two amendments to preserve the effectiveness of organizational ombuds on college campuses.

By Melanie Jagneaux, JD, MBA, CO-OP®, IOA President

IOA begins the new year strong. Steadily growing over the past two years, IOA has surpassed its 1,000 member milestone! Even as the impacts of the COVID pandemic continued, we ended 2021 in a prosperous financial position, closing the year with an approximate net surplus of more than $35,000.

We, the members of IOA, accomplished a great deal in 2021! I think it is important to pause and celebrate our successes because our efforts in 2021 will bring even more value to our membership and the ombuds profession in the years to come. If you volunteered your time and talent on an IOA Committee or Task Force, IOA has greatly benefited from your investment. If you provided valuable feedback on proposals in surveys, you helped IOA leaders make better decisions. If you shared viewpoints in town halls or member meetings you contributed to our collaborative culture. We stayed well focused on our goals, engaged openly, collaborated well, met challenges with confidence and persistence, and made important changes to ready the organization for the future.

A Practical Guide to Organizational Ombuds: How They Help People and Organizations

The wait is over! After more than a year of research and with the participation of many IOA members, Chuck Howard’s new book, A Practical Guide to Organizational Ombuds: How They Help People and Organizations, is going on sale this month.

It is the second book by IOA’s executive director and follows his seminal work, The Organizational Ombudsman: Origins, Roles and Operations - A Legal Guide, published in 2011, which has since become an essential resource for ombuds, dispute resolution professionals, in-house counsel, corporate executives, university administrators, compliance officers, and human resources personnel.

Where his first book provided a history of the evolution of the role of an organizational ombuds and explained the function, Chuck’s new release is a practical guide for anyone with questions about what ombuds programs are and how they operate.

By Lee Twyman, Executive Director Search Team Co-Chair

In late September, the IOA Executive Director Search Team began our search for IOA’s next Executive Director. The Search Team values members’ perspectives as we meet the goal of selecting a new ED that represents you, our members, and we wish to share the following update and give you the opportunity to provide input. Our next ED will be a full-time position and work in collaboration with membership, the Board, and our staff to advance the goals of the IOA and the Organizational Ombuds profession. As a reminder, the Search Team includes the following members: Marcia Gee Riley, Juan Lattanzio, Suzanne Diviney, Marcia Martinez-Helfman, Lindsay Jennings, IOA Managing Director, and Co-Chairs Willem Kweens and Lee Twyman. Please view the IOA Board-approved ED position description for reference.

The search process and timeline includes:

By Chuck Howard, IOA Executive Director

I would like to make members aware of two upcoming opportunities to submit proposals to present at conferences of associations in related professions. IOA members have presented at these and other conferences in the past to help promote the value and increase knowledge and understanding of the ombuds profession, and I have as well. Our membership has a wealth of knowledge and insight to share and I encourage you to consider participating as a presenter or attendee at these conferences. 

LERA 74th Annual Meeting

June 2-5, 2022 – Virtual Conference
"Elevating Voice and New Voices in the Workplace and Beyond"

IOA Launches Search for New Executive Director

We are pleased to announce the launch of our search for IOA’s next Executive Director. This full-time leadership opportunity will soon be posted to a number of job boards and will remain open until 31 October 2021. 

The IOA Executive Director (ED) is the champion and public-facing representative for our association, its members, and the Organizational Ombuds profession. The ED is an advisor to and a leader of strategic initiatives for IOA. The ED builds relationships and networks, working across all representative sectors to promote and further the strategic goals of the organization while advancing IOA’s diversity, equity, inclusion, and belonging efforts. The ED has a primary focus on the overall growth of the organization, including membership expansion and revenue generation. The ED works in partnership with IOA’s association management staff and reports to the IOA Board of Directors.

View the Full Position Description & Application Instructions

By Chuck Howard, IOA Executive Director

I am not an ombuds, but I have been a member of IOA in whatever category I was allowed to be since its inception. I have represented and worked with ombuds for more than 30 years, and I hope that my advocacy and admiration for ombuds and the work that they do has been apparent.

For the past two years, I have been privileged to serve as the Executive Director of IOA, and I have worked very hard to expand awareness of the ombuds role externally; and also, within IOA, I have tried to help it become a more effective association for the ombuds profession. I am keenly aware of the strong history of voluntarism within IOA but also keenly aware of the need for more professionalism in how IOA operates. Over the years, since IOA was so small, much of its work and decision-making has been conducted much like a committee of the whole. As IOA has grown—and especially if it wants to continue to grow—as a profession, that model of collective decision-making does not always serve the organization well. There is a Board of Directors for a reason—to provide leadership and guidance on difficult questions.