Thomas Zgambo retired from the International Monetary Fund (IMF) after seven and a half years, following a decade as an ombudsman at the World Bank. Previously, he served for six years as corporate ombudsman at Coca-Cola Enterprises and three years as ombudsman and training specialist at the Massachusetts Institute of Technology (MIT), where he was also a senior lecturer at the MIT Sloan School of Management, teaching negotiation and conflict management. Earlier in his career, he served as an ombudsman at Polaroid Corporation.
Thomas is a past president of The Ombudsman Association (TOA), now the International Ombuds Association (IOA). He has also served as a mediator with the Massachusetts Commission Against Discrimination (MCAD), handling cases involving disability, public accommodation, sexual harassment, and racial discrimination. His public service includes membership on the Human Rights Commission for the City of New Bedford and the Governor’s Advisory Council on African American Affairs for the Commonwealth of Massachusetts.
Thomas holds a Ph.D. in analytical chemistry and materials science from the University of North Texas and an MBA in management of technology from Worcester Polytechnic Institute.