International Ombudsman Association
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Webinar: In the Room Where it Happens: Inside Ombuds Practices
Thursday, November 14, 2019, 9:00 AM - 10:30 AM PDT
Category: Webinars

IOA Live Webinar

In the Room Where it Happens: Inside Ombuds Practices

Members: $75
Non-Members: $125

Register Now

Interested in the full 2019 Webinar Series? Learn more about the full series and special package pricing

About the Webinar

Four practicing ombuds videotaped a series of mock visitor sessions in order to ”pull back the curtain” and reveal what their actual process looks like in the room. This webinar will feature selected clips from the videos of those mock sessions that highlight different techniques and/or IOA Standards of Practice and a moderated discussion, using Appreciative Inquiry, of how each practitioner and the participants deal with different scenarios.

As a result of attending this workshop, participants will:

  • See different styles of interacting with visitors
  • Explore new techniques for our work
  • Understand the Appreciative Inquiry approach
  • Engage with the IOA Standards of Practice in a concrete way


Ruthy Kohorn Rosenberg
Angela Dash
Prisca Youn

Professional Development Hours

Participants will earn 1.5 PDHs upon completion of this webinar. 

Need assistance?

Are you missing your webinar link? Please notify the IOA Office at [email protected] or (206) 209-5275 at least 24 hours in advance of the webinar if you have not received a link to access the webinar.

Webinar Cancellation Policy