International Ombudsman Association
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Webinar: In the Room Where it Happens: Inside Ombuds Practices
Thursday, November 14, 2019, 9:00 AM - 10:30 AM PDT
Category: Webinars

IOA Live Webinar

In the Room Where it Happens: Inside Ombuds Practices

You’ve come to the right place for exceptional learning opportunities from respected leaders in the organizational ombuds field. IOA webinars offer the latest information on topics relevant to ombuds, at an attractive price, without leaving your desk!

Members: $75
Non-Members: $125

Register Now

This course is approved for 1.5 Professional Development Hours towards the Candidate for CO-OP® and CO-OP® Credentials.

About the Webinar

Four practicing ombuds videotaped a series of mock visitor sessions in order to ”pull back the curtain” and reveal what their actual process looks like in the room. This webinar will feature selected clips from the videos of those mock sessions that highlight different techniques and/or IOA Standards of Practice and a moderated discussion, using Appreciative Inquiry, of how each practitioner and the participants deal with different scenarios.

As a result of attending this workshop, participants will:

  • See different styles of interacting with visitors
  • Explore new techniques for our work
  • Understand the Appreciative Inquiry approach
  • Engage with the IOA Standards of Practice in a concrete way


Ruthy Kohorn Rosenberg
Angela Dash
Shirley Nakata

Professional Development Hours

Participants will earn 1.5 PDHs upon completion of this webinar. 

Are you interested in the full list of 2019 Webinars? Check out our online learning page for more information on this year's series and how to get a receive a discount when registering for all six.

View the List of 2019 Webinars

Need assistance?

Are you missing your webinar link? Please notify the IOA Office at [email protected] or (206) 209-5275 at least 24 hours in advance of the webinar if you have not received a link to access the webinar.

Webinar Cancellation Policy