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Webinar: Cultural Components in Conflict
Thursday, September 12, 2019, 9:00 AM - 10:30 AM PDT
Category: Webinars

IOA Live Webinar

Cultural Components in Conflict

You've come to the right place for exceptional learning opportunities from respected leaders in the organizational ombuds field. IOA webinars offer the latest information on topics relevant to ombuds, at an attractive price, without leaving your desk!

Members: $75
Non-Members: $125

This course is approved for 1.5 Professional Development Hours towards the Candidate for CO-OP® and CO-OP® Credentials.

About the Webinar

Our values and identity are shaped by the culture(s) in which we grow up. Culture defines the environment in which we were brought up and encompasses aspects such as race, ethnicity, gender, nationality as well as religion, socioeconomic class and sexual orientation, just to name a few. All those elements which define culture are also essential components of conflict and will, therefore, determine the way we come to address it. This course will seek to review the theory of conflict and conflict resolution from the perspective of culture, outlining, through practical examples, how the lenses of culture may help us to disentangle intractable situations. 

As a result of this webinar, the participant will be able to...

  • Gain a better understanding of why culture is an essential part of conflict and conflict resolution
  • Identify how our perceptions may be shaped by our cultural background
  • Recognize cultural influences which may define our needs/values/interest
  • Understand how cultural aspects may influence our handling of conflict and how to take account of that factor to improve the way the parties involved address those difficult situations


David Talbot, Ombudsman, The World Bank Group

David Talbot joined the World Bank Group as Ombudsman in September 2011 from the Coca-Cola Company (Coca-Cola Enterprises, Inc. and Coca-Cola Company), where he served as Ombudsman since 2003 for over 65,000 employees. David has 22 years of experience in conflict resolution as a mediator, trainer, program manager, and Ombudsman. Prior to his work at Coca-Cola, David was Program Manager and Mediator for Community Mediation Services, in Vancouver, Washington, and for the California Academy of Mediation Professionals, in Los Angeles, California. David has been involved in the development of the Ombudsman profession through his service on the International Ombudsman Association (IOA), Board of Directors, and through his membership on the IOA Professional Development Committee, Legal and Legislative Affairs Committee, Professional Ethics, Standards of Practice and Best Practices Committee, and as Coordinator for the IOA 101 Course. David has had a long association with Pepperdine University as Adjunct Professor teaching dispute resolution in the School of Law, Straus Institute for Dispute Resolution. He holds degrees in Law and in Dispute Resolution.

José Martinez-Aragón, CO-OP®, Ombudsman, World Health Organization

José Martínez-Aragón is the Director of the Office of Ombudsman and Mediation Services (OMB) of the World Health Organization (WHO) since January 2015. Based in Geneva, Switzerland, he manages the services responsible to assist staff and managers from WHO as well as the Joint UN Programme on HIV/AIDS (UNAIDS), the International Computing Centre (ICC) and the International Agency for Research on Cancer (IARC), in addressing work-related disputes through informal channels, including mediation. As the WHO/UNAIDS/ICC/IARC Ombudsman, his role is also to monitor trends for the early detection of systemic issues; to support preventive action, and to foster a workplace culture that upholds organizational core values. His close work with all regional ombudsman has ensured a coherent professional practice across WHO in accordance with international standards. Mr. Martínez-Aragón joined WHO after a long international career with both the United Nations, as Regional Ombudsman for Latin America & the Caribbean (2010-2015), and the European Union, as Principal Adviser to the European Ombudsman (1996-2009). Mr. Martínez-Aragón is a Spanish attorney specialized in alternative conflict resolution and mediation, matters on which he has taught extensively in different countries. He has been accredited as a mediator in France, the UK, and the USA and is an active member of several international associations of ombudsmen and mediators. Most notably, he belongs to the International Ombudsman Association (IOA), which certified him as an “Organizational Ombudsman Practitioner”. Between 2013-2019, he was one of the elected members of the IOA Board of Directors. Mr. Martínez-Aragón graduated in Law from the University of Barcelona, Spain, and holds Masters degrees from Yale and Pace universities, and has also completed specialized courses at Harvard and Stanford. Mr. Martínez-Aragón is a keen sportsman and enjoys swimming and running activities.

Professional Development Hours

Participants will earn 1.5 PDHs upon completion of this webinar. 

Are you interested in the full list of 2019 Webinars? Check out our online learning page for more information on this year's series and how to get a receive a discount when registering for all six.

View the List of 2019 Webinars

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Are you missing your webinar link? Please notify the IOA Office at [email protected] or (206) 209-5275 at least 24 hours in advance of the webinar if you have not received a link to access the webinar.

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