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Webinar: Annual Reports as Catalyst for Change
Thursday, February 13, 2020, 9:00 AM - 10:30 AM PST
Category: Webinars

IOA Live Webinar

You’ve come to the right place for exceptional learning opportunities from respected leaders in the organizational ombuds field. IOA webinars offer the latest information on topics relevant to ombuds, at an attractive price, without leaving your desk!

Annual Reports as Catalyst for Change


Registration is now closed, but IOA members can now view the recording and access the webinar found on the archive page. 

This course is approved for 1.5 Professional Development Hours towards the Candidate for CO-OP® and CO-OP® Credentials.

About the Webinar

Create an annual report that conveys a compelling story of the ombuds role in your organization!  A well-crafted report can ground an ombuds office's identity and role, identify organizational challenges while sharing a vision of a more just organization, point ways toward that end, and create a roadmap for future efforts.  This workshop reviews screenshots of annual report pages from corporate, academic and governmental sectors, identifies lessons learned and explores specific ways to leverage the annual report to become a catalyst for organizational change.    

Learning Objectives

  • Understand the many benefits of an Annual Report
  • Learn varied approaches to develop and present an Annual Report
  • Learn to tell the story important to your organization
  • Leverage the Annual Report as a roadmap for future efforts


David Michael HeadshotDavid Michael, J.D.
Deputy Ombudsman
Office of the Ombudsman, Center for Cooperative Resolution

David E. Michael, J.D., promotes organizational and leadership effectiveness as the Senior Program Advisor for the Office of Research Facilities at the National Institutes of Health in Bethesda, Maryland. He previously served as the Deputy Ombudsman at the Office of the Ombudsman, Center for Cooperative Resolution at NIH from 2011 to 2019. David coaches, facilitates conversations, leads workshops, and raises systemic issues to promote organizational learning and effectiveness. Prior to his work with NIH, David was a conflict consultant to federal agencies as a Commissioner with the Federal Mediation and Conciliation Service. He also served as the Executive Director of the Northern Virginia Mediation Service, the Director of the Multi-Door Dispute Resolution Division of the DC Superior Court, and as a consultant for clients in the U.S. and abroad. David is a member of the International Ombudsman Association (IOA), where he serves on the Finance and Mentoring Committees, and a member of the Coalition of Federal Ombudsman (COFO), where he chairs the Mentoring and Elections Committees. David is a frequent presenter at IOA and COFO conferences. 

Maureen Brodie HeadshotMaureen Brodie, MA, CO-OP
Director and Ombudsperson
UCSF Office of the Ombuds

Maureen Brodie serves as the Director of the Office of the Ombuds at the University of California, San Francisco, a top-ranked academic healthcare institution with a mission of excellent teaching, research, and patient care.  The office was launched in 2011, joining other University of California campuses with Ombuds services.  The establishment of independent, confidential Ombuds Offices has been encouraged by the Systemwide President Janet Napolitano as one of several measures to respond to incidents of discrimination, bias or harassment through informal means and to contribute to the campus’s annual report.  Prior to Maureen’s arrival at UCSF in 2010, she served as the Senior Mediator at UC Davis from 1996-2010 where she received her mediation training. 

Melanie Jagneaux HeadshotMelanie Jagneaux, JD, MBA, CO-OP
Ombudsman Director
Baylor College of Medicine

Melanie Jagneaux is the Ombudsman Director for Baylor College of Medicine. As Ombudsman, Melanie serves all members of the Baylor Community to assist in addressing workplace conflicts and concerns.  Melanie is committed to developing and growing communication and conflict management skills across the organization while maintaining the independence, neutrality, informality, and confidentiality of the ombuds office. Prior to her role at Baylor College of Medicine, Melanie served as Principal Ombuds at Baker Hughes, for which she oversaw all aspects of the company’s organizational ombuds office operations to ensure that it was performing effectively and delivering on its mission and goals. Before that, Melanie designed, implemented and successfully managed the conflict management system for employment disputes at Coca-Cola Enterprises. Melanie earned a law degree from South Texas College of Law in Houston, Texas and is licensed to practice law in Texas. In addition, she obtained a BA in Political Science from Tulane University in New Orleans, Louisiana and an MBA from Kennesaw State University in Kennesaw, Georgia. 

Professional Development Hours

Participants will earn 1.5 PDHs upon completion of this webinar. 

Are you interested in the full list of 2020 Webinars? Check out our online learning page for more information on this year's series and how to get a receive a discount when registering for all six.

View the List of 2020 Webinars

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Are you missing your webinar link? Please notify the IOA Office at [email protected] or (206) 209-5275 at least 24 hours in advance of the webinar if you have not received a link to access the webinar.

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