The International Ombuds Association (“IOA”) is proud to announce the recipients of the 2023 President’s Award.  

The President’s Award recognizes distinguished individuals for their commitment to serving the ombuds field and/or the International Ombuds Association. All award recipients were recognized at the IOA's Annual Conference 3-5 April in Seattle, Washington. 

The 2023 award recipients are:

Camilo Azcarate, JD, LLM, Ombuds, European Southern Observatory 
Roy Baroff, CO-OP®, JD, Ombuds, MWI & The McCammon Group
Mollie Berg, CO-OP®, NGA Ombudsman, National Geospatial-Intelligence Agency
Shannon Lynn Burton, PhD, University Ombudsperson, Michigan State University 
Jai Calloway, JD, MDR, Director, Ombuds Office, Harris Health System 
Susan Casino, Senior Ombuds Officer Consultant, United Nations World Food Programme 
Lynne Chaillat, Firm Ombuds, McKinsey & Company Inc. France 
Mary Bliss Conger, EdD, Consultant
Dolores Gomez-Moran, CO-OP®, MA, Senior Ombuds Officer and Mediator, United Nations World Food Programme
Brett Harris, JD, University Ombudsperson, University of Oregon Ombuds Program 
Timothy Hedeen, PhD, Kennesaw State University  
Melanie Jagneaux, CO-OP®, JD, MBA, Executive Director, Ombuds Office, Baylor College of Medicine 
Jessica Kuchta-Miller, JD, MA, University Ombuds, Duke University 
Donna Louden, Director, Ombuds Office, National Renewable Energy Laboratory 
Bruce MacAllister, JD, Ombudsman, International Foundation for Online Responsibility 
Sana Manjeshwar, CO-OP®, JD, SPHR, Global Principal Ombuds Manager, Chevron Corporation
David Miller, PhD, Ombudsman Supervisor, Decanter Bay 
Jennifer Smith Schneider, CO-OP®, PhD, Student Ombuds, University of South Florida 
Fred Wright, MS, MSW, Workplace Conciliator, Department of Environment, Land, Water and Planning, Victoria State Government 
 
“It is an honor to recognize these talented colleagues who have demonstrated excellence in advancing both the field and awareness about the role of organizational ombuds” said Ronnie Thomson, IOA President 2022-2023.   

After extensive input from IOA members and other participants, we are pleased to announce the pilot of IOA’s new Organizational Values and Community Norms that will go into effect 22 March 2023. We also invite member input on a proposed IOA Concern and Complaint Policy and Concern and Complaint Procedures.   

Good Day IOA

Organizational Values and Community Norms

We are proud to announce the results of the 2023 Board of Directors election. These newly elected directors will take office at the Annual Meeting on 11 April 2023. The new Board will convene shortly thereafter to elect new officers.

Thank you to those members who participated in this year's election. IOA is grateful to all of the candidates who ran in this year's election for their interest in board service, as well as the Nominating Committee for dedicating their time and attention to the nomination and election process.

IOA is collecting information on organizational ombuds’ compensation, reporting lines, and office structures, and we need your help! The information collected will be useful to: 

• Ombuds who are hoping to expand or restructure their offices 
• Ombuds trying to negotiate increases in compensation  
• Ombuds seeking appropriate reporting structures 
• Organizational leaders who are exploring the feasibility of an ombuds office 

The anonymity of all participants will be protected at all stages. Meaningful information will be shared in the form of statistical central tendencies (mean, median, mode, range), and no data will be reported on groups of fewer than five participants.

It’s safe, it’s easy, and it’s incredibly important! And it’s also short – only about 20 questions that should take fewer than 15 minutes to complete. Preview the survey instrument.

Katie Manderson, Jennifer Mahony and Linda Brothers will be presenting the session, Dancing to the Edge of Neutrality, at the 2023 IOA Annual Conference in Seattle on 3-5 April 2023. 

We do so much as ombuds to help our organizations and visitors when their identity feels questioned or threatened, leading to conflict. However, what happens when our identity is questioned or threatened?  We want to get some information from you, our colleagues in IOA, about times when your identity has impacted your work. We are using a very broad definition of identity, looking beyond protected group categories. This is an informal survey, so please be as frank as you are comfortable.

This is the link to the survey

In an effort to be more inclusive of those committee members and potential volunteers who might be interested in joining the DEIB Committee and for whom our monthly committee meeting time has been inconvenient, we will be testing different start times for our next two meetings.

The DEIB Committee meetings are normally scheduled for 12:00-1:00 p.m. PT on the first Thursday of every month.  Please note these new meeting times for March and April. March 2, 2023 at 9:00-10:00 a.m. PT April 13, 2023, at 3:30-4:30 p.m. PT (moved from April 5 so as not to conflict with IOA’s 2023 Annual Conference)

Please consider becoming a member of the DEIB Committee. Visit IOA’s Committees & Task Forces web page for more information and to submit the Volunteer Interest Form.

Calling All Ombuds for Associations

Are you an outsourced/contract ombuds for a professional, scientific or trade association?  IOA's Executive Director Ellen Miller will be presenting at the American Society for Association Executives's  2023 Marketing, Membership & Communications Conference (MMCC) in June and would like to highlight your work in this presentation.   Please contact Ellen Miller to contribute.

By Ellen Miller, IOA Executive Director 

Fifty percent of my work is externally facing -- helping to raise awareness about Organizational Ombuds. This year, we made some great strides: mapping out an external relations plan, kicking off our lobbying efforts, and forging key relationships with important policymakers and collaborators.  Check out this infographic to see how I have been spending some of my time.    

It has been a year since I came to IOA. Thank you for creating such a welcoming environment and sharing your knowledge, challenges, successes, and concerns.  You are always willing to stand up when needed and are generous with your time, energy, and talent. I am grateful for the time we have spent together, and I look forward to seeing so many of you in Seattle.   

Advocacy Update  

 IOA Advocacy Committee Co-Chair Sarah Klaper and Executive Director Ellen Miller had an exceptionally productive meeting with representatives of the U.S. Department of Education on February 14.  Similar to our congressional meetings last fall, the opportunity to connect with policymakers one-on-one to discuss how organizational ombuds who practice to standards support the campus security landscape proved to be both illuminating and valuable.  The Department is currently in the process of updating the Clery Handbook as new guidance, and we hope to be a resource to the Department, as needed.      

This latest effort reinforces the importance of building relationships for IOA.  Please reach out to Sarah or Ellen if you have any questions.   

By Ronnie Thomson, IOA President

Welcome to 2023 – a new year that continues to open opportunities for IOA’s growth, with a strong membership of 1,140, and continued development both for the association and for each of us who call IOA our own. As a volunteer-driven association, we have made a significant impact this past year. Kudos to so many who give their time and talent to IOA, especially our Board of Directors and Committee Chairs/Co-Chairs – we are gifted with exceptional leadership.  As IOA’s 2023 Conference theme queries “Ombuds as Change Agent?”, I reply with a resounding “Yes!” Together, we most certainly are the change agents who shed light in the darkness, positively impacting our organizations with the unique ways we promote fairness, and what is most needed in our world today: how we promote dignity, diversity, equity, inclusion, and belonging.

Becoming an Ombuds at MIT

Last week, 1 February 2023, marks the 50th anniversary of IOA Member, Mary Rowe's ombuds career.  She served for almost 42 years as an organizational ombuds, reporting directly to five presidents of MIT, and is a prolific researcher and advocate for the field.  Read Mary's reflection of how she came to be the Ombuds at MIT and lessons learned.  

Becoming an Ombuds at MIT

By Ellen Miller, IOA Executive Director 

For the past several months, IOA and our Advocacy Committee have been very busy. 

Following the filing of IOA's Title IX Comments last September, Advocacy Committee Co-Chairs Sarah Klaper and Mark Patterson, and I met with 10+ Congressional offices, including staff of the US Senate's Committee on Health, Education, Labor, and Pensions, and the US House of Representatives Committee on Education and the Workforce.  These meetings successfully raised awareness about the role of organizational ombuds and why ombuds should be considered confidential employees regarding Title IX and campus security.  The meetings were well-received and illuminating.    

By IOA

At each IOA Board of Directors Meeting, our Committees & Task Forces submit a report about the progress they are making on their latest projects. Each group has been hard at work supporting our members and helping to advance the organizational ombuds profession. Please take a moment to read the latest updates from the last couple of Board Meetings.

Member Engagement Committee, November 2022

Our membership continues to grow and opportunities for members are growing as well. We are excited about the 2023 IOA Conference and are working to recognize our dedicated members in person at the volunteer recognition lunch as well as the Mentoring Program. We are committed to creating meaningful DEIB goals and action plans and will complete them by the end of the year. Currently, we are seeking new members to the Member Engagement Committee and if you are interested, or know someone who might be, please let us know!

By Ellen Miller

The International Ombuds Association is pleased to announce the launch of our Book Publishing Program to support the ombuds field. Our first book, The Organizational Ombuds: Foundations, Fundamentals & its Future, is a handbook edited by Dr. Shannon Lynn Burton and Dr. Loraleigh Keashly and will be published in time for IOA’s 2024 Annual Conference. We are currently seeking authors for several chapters. 

Book Publishing Project

By Dr. Shannon Lynn Burton and Dr. Loraleigh Keashly

We are currently seeking authors for select chapters for the upcoming book: "The Organizational Ombuds: Foundations, Fundamentals & its Future."

Organizational ombuds first appeared in North America in the 1960s as an offshoot of classical ombuds practices rooted in Northern Europe. While there have been many publications that address organizational ombuds practice in the form of articles and journals (Journal for the International Ombudsman Association & The Journal of the California Caucus of College and University Ombuds), as well as publications that serve as legal guides to practice (Howard, 2010 & 2022), there has yet to be a comprehensive handbook that addresses the interdisciplinary and nuanced history, theory and practices found within the field.

Outsourced ombuds fulfill many roles including working with organizations to help them think through the benefits and costs of establishing an ombuds office. They serve as independent, impartial, informal, and confidential resources for visitors. They also support ombuds offices to work with visitors when cases are up and staffing is down, help define the impact of an ombuds office through reimagined annual reports, and discuss difficult cases with their ombuddies.

Many ombuds serve as consultants to ombuds and ombuds offices. If this applies to you, then you’ve been an outsourced ombuds! In addition to the activities above, outsourced ombuds lend their experience and expertise in the following ways:

 The Ombudsman Berlin University Alliance (OBUA) has published the call for papers, "The Ombudsman System: New Challenges and Perspectives." 

With this special section of Science and Public Policy, we wish to highlight the need to further engage in (meta-)research on the Ombuds system. We call for contributions on both current research and research application to the subject and aim for an international perspective.

Visit their website for more information.

UPDATE: September 2022

IOA Lobbying Update - Title IX Comments and Upcoming Congressional Meetings

IOA filed comments with the US Department of Education on their proposed amendments to Title IX this week. Phase 2 of our advocacy efforts to advance Organizational Ombuds will begin next week when we start meeting with US federal lawmakers. IOA retained a D.C. lobbying firm to help inform our strategy. Our goal is to educate key members of the US House and Senate about Organizational Ombuds generally, the role you play in the campus security landscape, and why confidentiality is critical to your work.

Stay tuned for a briefing post-lobbying. Want to get involved in IOA’s Advocacy Committee? 

By IOA

The Deadline to Submit for #IOA2023 Is Monday, 17 October 2022!

The International Ombudsman Association warmly invites you to submit a presentation proposal or speaker suggestion for our 18th Annual Conference, Ombuds as Change Agent? ReEngaging and Transforming Conflict. Our in-person conference is scheduled for 3–5 April 2023 in Seattle, Washington, USA. 

By Ellen Miller, Executive Director of IOA

Updated 15 August 2022

The IOA Ombuds has provided upward feedback that our organization may benefit from the creation of a code of conduct for both members and those who participate in association activities. IOA leadership has begun the process to create such a document, but we are only in the drafting stages and need your help.