By Shannon Lynn Burton, Ph.D., University Ombudsperson, Michigan State University
Editor, Journal of the International Ombudsman Association

Dear Colleagues,

A lot has been happening with the Journal of the International Ombudsman Association (JIOA) this month! If you have not visited our page lately, please do so soon. There have been three new articles posted in the past two weeks. These are:

1. “The Faculty Ombudsperson: Maintaining Civility and Academic Freedom in Higher Education” by Clara Wajngurt;
2. “Abrasive Conduct in Higher Education and the Ombuds Role” by Hector Escalante; and
3. “Ombuds Interventions in Encouraging Covenantal Research Collaborations: I am with You Always, Now and Beyond the End of Our Study” by Nancy Day, Mary Sue Love, and Gregory K. Stephens.

The JIOA also has some new books available for review.  If you are interested in reviewing one of the following books, please e-mail us at [email protected]. The current available books for review are:

Hello, IOA -- from your Volunteer Coordination Committee (VCC)!

As a volunteer-driven organization, there are so many great individuals already contributing their time, skills, and energy to advancing work within IOA, but there are still phenomenal volunteer opportunities that await eager individuals!

The VCC is excited to share the following open IOA volunteer opportunities. We encourage you to review the below opportunities and get involved with IOA!

Journal of the International Ombudsman Association (JIOA) Associate Editor:

By Mary Bliss Conger, Ed.D.

There is a lot to like about volunteering with IOA. First on the list is the collegiality, followed closely by myriad opportunities to learn, collaborate, and help shape the future of the ombud world. However, as an involved IOA volunteer, I’ve often been taken aback by how hard it is to get things done in this organization at times. This remark may seem harsh, but I sincerely offer it more as perplexed observation than sour complaint. Why, given the abundance of talent, good will, and motivation pulsing through IOA’s volunteer corps, is it so tough to see and feel progress sometimes?

Don’t get me wrong: It’s been a banner year for IOA--much has gotten done. A new management company, a public relations campaign, a new website, a new ED, a record-breaking conference, and more. Plenty of good work is happening. Even so, my experience these past six years has been that getting things done with IOA often feels harder--somehow more fraught, more confusing--than it needs to be. 

By Fred Wright and Sophia Qiao, AP-RAC Co-Chairs

The AP-RAC (Asia Pacific Regional Advisory Committee) held its 4^th annual conference in Manila from 16-18 October 2019. Sixteen members and two guests were warmly and generously hosted by the Office of the Ombudsperson of the Asia Development bank (ADB).  

Wayne Blair, Ombudsperson, ADB together with his colleagues Gigi Alejandro, Arlene Pantua and Erson Palermo created a comprehensive and stimulating agenda dealing with a range of important contemporary issues confronting Omuds practitioners in the Asia Pacific Region.

Over the course of three days, participants dealt with sexual harassment in organisations (facilitated by Lily Xu, United Technologies); the ombuds' relationship with formal processes (Wayne Blair, ADB); the challenges of working in geographically dispersed and multicultural environments (Caroline Wanyonyi and Faye Antolin, International Committee of the Red Cross); and about the importance of personal and professional development through a regular, structured supervision program that supports ethical and reflective practice (Fred Wright, Govt of Victoria). Herb Waye, Ombudsman for  the Internet Corporation for assigned Numbers and Names, also facilitated an interesting and contemporary session about online dispute resolution; Gurmeet Kaur, Head Ombudsperson for Home Credit India, discussed the ombud’s roles around the evolving dynamics of Indian women’s empowerment.

By Steven D. Prevaux, Chair, Nominations & Governance Committee

Tis the season for autumn leaves turning, friends and family returning and candidates yearning. Earlier this week the IOA Board of Directors issued the annual “Call for Nominations” seeking eligible candidates to run for election to serve on the IOA Board. We encourage you to reflect on this opportunity to nominate excellent colleagues for this amazing opportunity!

As a voluntary association, we thrive on practicing the very principles that we encourage our organizations to provide such as fairness, empowerment, and inclusivity. We celebrate the deep variety of experiences, talent, and perspectives of our members and invite your participation.

By Roy Baroff, COOP® , Faculty/Staff Ombuds, NC State University, and IOA Board Member

Greetings IOA members! 

Let us introduce the Contract Conference Ombuds Task Force and ask for your help. This is a new Task Force focused on developing resources to help ombuds and organizations planning for conference ombuds services. IOA is receiving requests for this type of information and a number of organizations are seeking and providing ombuds services at their conferences.  Thus, the Task Force was created and we are meeting to discuss and develop materials. Along the way, the Task Force provided some assistance to the Society for American Archaeology with the outcome being the job posting you may have seen on the IOA job board.

With this in mind, we want your help. Have you worked as a contract conference ombuds and do you have materials related to your work that you could share with the Task Force? We are seeking contracts, charters/terms of reference, job descriptions, and any other materials that we can potentially share on our resources page. 

Send materials to the Task Force Chair, Roy Baroff ([email protected]) and feel free to contact Roy for further information. 

The Call for Proposals for IOA’s 15th Annual Conference is open! Time to look forward to gathering with colleagues old and new in Portland, Oregon, USA from 30 March - 01 April, 2020.

The theme for this year’s conference is

Vision 2020: Innovation, Integrity, & Importance in Ombuds Work

by Jennifer Smith Schneider, Ph.D., Student Ombuds, University of South Florida
Editor, The Independent Voice

Steve Prevaux, who is my colleague at USF, was appointed to the IOA Board in August. In an effort to promote transparency and enhance our sense of community, I asked Steve to respond to a few questions (some of which are serious and others that are less so), and I want to share his responses with you here. I think the world of Steve, as a professional and as a human. I feel certain that you will enjoy getting to know him better. Enjoy the read!

What motivated you to become a leader in IOA?

The IOA is poised to make a very positive difference in the directional development of the future organizational ombuds practice. Colleagues have expressed that my governance background and experience with rapidly developing organizations would be helpful as our Board navigates strategic decision points during a period of rapid change. My home university has successfully closed the graduation gap among students, regardless of race, ethnicity or socioeconomic status. This ethos is also a nice fit for the IOA’s current culture of sustainable inclusivity. We are now reaching for the next level of success- onward and upward!

What is your biggest goal for your time on the Board?

Creating clear and transparent processes that add consistent value! We have reached a crucial point in the organizational development of the IOA. Now is a great time to have an authentic dialogue about our future strategic direction with an eye towards positive change management. The consensus we build around our core leadership focus and resulting practices should increase transparency to members and boost our overall effectiveness. The recent hire of our first Executive Director is a solid step in this direction, and I look forward to collaborating with him during my service on the Board to promote IOA success. 

By Mary Bliss Conger, Ed.D.
EON Member

Have you successfully offered an internship in your ombud office? Have you undertaken an internship in pursuit of an ombud career? Would you like to offer an internship but don’t know how?

The NIH Office of the Ombudsman, Center for Cooperative Resolution, announces the retirement of J. Kathleen Moore, Ph.D. from her position as NIH Ombudsman and Director of the Center for Cooperative Resolution (CCR).  Kathleen has enriched the NIH community for over 30 years through her dedicated efforts in addressing individual and organizational conflict, first as a counseling psychologist, then as NIH Senior Associate Ombudsman.  On January 1, 2016, Kathleen was named Acting Director, and, following a nationwide search, was named NIH Ombudsman and Director of CCR.

Dr. Moore has helped to shape the direction and legacy of our office over her many years with the organization, focusing upon collaborative problem-solving.   She has guided us in the exploration of systemic and equity concerns, published on gender equity issues in science, and advanced the field through her Reflective Observer Model for conflict resolution reflection. Her strong behavioral approach to addressing organizational conflict was informed by her background in Neuroscience (BA), Counseling Psychology (MS), and Human and Organizational Psychology (Ph.D.). 

Julie Muroff, J.D., LL.M., is the Acting NIH Ombudsman and Director of CCR. Ms. Muroff is an accomplished professor, presenter, and practitioner in conflict management/alternative dispute resolution, with extensive experience as a seasoned mediator, facilitator, and executive coach. Ms. Muroff has served the NIH community for 14 years and is well known to CCR through initiatives within and beyond NIH, and through her past service on detail to CCR as an Associate Ombudsman. 

by Marcia Martínez-Helfman, JD, MSW, 2019-2020 IOA President

Greetings, Colleagues –

I want to share with you this letter I received from the National Academies' Action Collaborative on Preventing Sexual Harassment in Higher Education acknowledging the IOA as a founding member of this very important effort to address sexual misconduct in academia. IOA has made a four-year commitment to this effort. Hats off to Jessica Kuchta-Miller, IOA Board member and Government & Policy Committee Co-Chair, for bringing this opportunity to the IOA.

The Action Collaborative will host an annual summit every fall in a different part of the country. The Summit is an opportunity to gather information, engage in a dialogue, gain diverse perspectives on how to effectively prevent sexual harassment and abuse, and ultimately identify and elevate promising practices for preventing sexual harassment and abuse. This year's Summit will be held November 19 - 20, 2019 at the University of Washington in Seattle, and is free and open to the public. Jessica Kutcha-Miller and Chuck Howard will be attending on behalf of IOA, and will be sharing information about the value and effectiveness of ombuds programs with Summit participants.

By Katie Swanson, Ombuds Day Task Force Committee Volunteer

The second annual Ombuds Day has come and gone leaving many amazing highlights from this year’s events and theme – Ombuds: Unusual Name. Important Service. In case you may not be familiar with all of the back story behind Ombuds Day,be sure to check out the ABA Journal on What are ombuds? The ABA provides a primer on special day.

A major point of focus surrounding Ombuds Day 2019 was the effort behind pushing cities, states, universities, and so forth to make a proclamation that would recognize the second Thursday of every October going forward as Ombuds Day. And the effort by those involved paid off in a very meaningful way with the response received. On the state level, proclamations were received from Colorado, Connecticut, Texas, North Carolina, New Mexico, Washington, Arizona, and the Commonwealth of Virginia. Joining in as well at the city level, Boulder, Denver, Aurora, Anchorage, East Lansing, Des Moines, and King County in Washington have proclaimed Ombuds Day moving forward. This is only the beginning when it comes to proclamations as the efforts continue so be sure to stop by the Ombuds Day Toolkit for all the details and keep watching for who is added to the list next.

IOA Executive Director Chuck Howard gave the keynote address at the Ombuds Day event held on 10 October 2019 in Washington DC. Read on for the full transcript of Chuck's speech.

Hello, IOA — from your Volunteer Coordination Committee (VCC)!

IOA is a volunteer-driven organization, and there are so many great individuals already contributing their time, skills, and energy to advancing work within IOA, but there are still phenomenal volunteer opportunities that await eager individuals!

The Volunteer Coordination Committee (VCC) is excited to share the following open IOA volunteer opportunities. We encourage you to review the below opportunities and get involved with IOA!

By Charles L. Howard, Executive Director of IOA 

As I near the end of my first month as the new Executive Director of IOA, I want to give everyone a brief update of what I have been up to. Even before I officially started, I met with Marcia Martinez-Helfman and Lee Twyman in Philadelphia to get a lay of the land and make sure that we were aligned on what our goals are for this new position. Since the first of September, I have been primarily engaged in a learning and listening tour—having orientations with leadership and SBI on finances and operations and participating in the monthly meetings of various committees and task forces. I have also had my first Executive Committee and Board meetings. Along the way, I have helped respond to external inquiries and have been engaged in planning for my role as the keynote speaker in the Washington, D.C. Ombuds Day event and a subsequent Ombuds Day event at Quinnipiac Law School here in Connecticut on October 15^th. I have been making plans for presentations later in October to university risk managers and to participate with Jessica Kutcha Miller in attending the public hearing and having a poster presentation at the Action Collaborative sponsored by the National Academies of Sciences, Engineering and Medicine. I am still excited to be a part of IOA and look forward to finding ways to be useful in expanding the reach of this important profession.  

By Shannon Lynn Burton, Ph.D., University Ombuds, Michigan State University
Editor, Journal of the International Ombudsman Association

Dear Colleagues and Friends of the JIOA,

The Journal of the International Ombudsman Association (JIOA) is pleased to announce a Call for Papers for a special edition on Responses of the Organizational Ombuds to Sexual Harassment. The papers in this edition will focus on organizational ombuds’ most significant and challenging experiences in responding to and assisting with sexual harassment concerns. Additional details on the call for papers is attached. Dr. Shereen Bingham will be serving as Guest Editor for this issue.  Please direct questions about the special issue to Dr. Bingham whose contact information can be found in the Call for Papers.

Best Wishes,

By Shannon Lynn Burton, Ph.D., University Ombudsperson, Michigan State University
Editor, Journal for the International Ombudsman Association

Dear Colleagues and Friends of the JIOA,

We are pleased to announce a new initiative with the Journal for the International Ombudsman Association around book and media reviews! 

By Roy Baroff, COOP® , Faculty/Staff Ombuds, NC State University

Hello, IOA -- from your Strategic Alliances and Partnerships Committee (SAPC)!  

We wanted to provide a quick update and extend an invitation. This is still a fairly new committee, and we’ve been working to build relationships to promote, provide member services and protect the ombuds profession. One project is to firm up connections with like-minded organizations, and we are working to confirm and document reciprocal agreements around conference invitations and exhibiting. Two are right around the corner, and you are invited to say hello and stop by IOA tables next week at the USOA conference in Hawaii (Liz Hill - Associate Director of the Ombuds Office, University of Colorado Boulder ) and ACR in Tucson (Caitlin Hendrickson – Ombuds Program Director, University of Arizona). Many thanks to Liz and Caitlin for representing IOA. If you are attending and want to help staff the table, then please contact them directly.

by Roy Baroff, COOP®, Faculty and Staff Ombuds, NC State University

This is part of an ongoing series of conversations between an IOA Board Director and an IOA member.  In mid-August I, Roy Baroff (RB), spoke with Amanda Dean (AD), asking about her journey into ombuds practice, how IOA helped along the way, and what else IOA could or should be doing. We had a pretty far-ranging conversation; here’s a summary, and I hope you enjoy it! I really appreciate Amanda for sharing her time and her journey with us!

 RB: Could you start by sharing how you got into ombuds work?

By Jacqueline Berzon, former corporate lawyer, current mediator and aspiring ombuds

How do you sell a service that nobody knows? How do you sell a service without being able to demonstrate its positive results? How do you sell a service nobody thinks is needed? How do you sell a service no one has experienced before? It is hard.

My name is Jackie Berzon. I'm 43 and I live in Buenos Aires, Argentina. I am a mother of two boys, a spouse, a lawyer, a mediator, an organizational coach, a foodie (this is not a minor detail!) and lately a lunatic promoter of the the organizational ombuds role in Argentina.